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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>So I just tested this on my Agent Desktop and it’s working properly. Perhaps the Agents are having Ring No Answers. I’ll have to see if I can find the deference between me and them.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Jason Aarons (AM) <br><b>Sent:</b> Monday, November 11, 2013 11:44 AM<br><b>To:</b> cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> UCCX 8.5 getting Agent to Ready after 45s Wrapup Time post calls<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>RMCM > Contact Services Queues<o:p></o:p></p><p class=MsoNormal>Automatic Work is Enabled<o:p></o:p></p><p class=MsoNormal>Wrapup Time is Enabled for 45s<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>RMCM > Resources<o:p></o:p></p><p class=MsoNormal>Automatic Available is Enabled<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Shouldn’t the Agent go to Ready state after the 45 second Work Wrap? They are not. Instead they are not Ready. The desired behavior is Talking > Wrap 45s > Ready<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Everything is Resource Skills based, no Resource Groups are in use.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>UCCX 8.5.1(SU3)<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>