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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You forgot the upgrade dance and holding your breath!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">As a Cisco employee, I have total faith in this upgrade process.
</span><span style="font-size:11.0pt;font-family:Wingdings;color:#1F497D">J</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> But seriously, you have the steps correct. And be patient on the reboots. After upgrades, the
first reboot takes longer than others, so just bear with it. If you think its hung, just wait longer.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You will need to either allow for phone upgrades (phone may be down during upgrades depending on the model), or you can do them ahead of time with a Device
Package. Another thing to add. On your CCX application, the JTAPI version will *may* change in CUCM after the switch version is completed.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">CCX will need to be updated:<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://docwiki.cisco.com/wiki/JTAPI_Client_and_data_resynchronization">http://docwiki.cisco.com/wiki/JTAPI_Client_and_data_resynchronization</a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">TME - Unity Connection and MediaSense<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Rob Pucci<br>
<b>Sent:</b> Tuesday, November 12, 2013 11:04 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] CUCM Upgrade from 8.6.2 to 8.6.2a su3 -- Advice Request<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">I am doing my first CUCM upgrade (from version 8.6.2 to 8.6.2a su3) and I wanted a sanity check on my planned process:<o:p></o:p></p>
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<ol start="1" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Verify latest backups were successful via Disaster Recovery System / Backup / History<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Insert DVD into Publisher<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Login to CUC OS Administration <o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Navigate to Software/Upgrades/Install Upgrade<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Choose the DVD, enter "/" in the directory field, and click next<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Select the upgrade version I am installing (8.6.2a su3)<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Choose "Do not switch to new version after upgrade"<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo1">
Click Finish once the install is completed<o:p></o:p></li></ol>
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<p class="MsoNormal">At that point I will accomplish the same upgrade steps on the Subscriber, again selecting "Do not switch to new version after the upgrade". Once that system is completed I will use Settings / Version / Switch Version on the Publisher.
From what I read it takes around 15 minutes for the system to stabilize. Once all of the services are back online on the Publisher I will choose Settings / Version / Switch Version on the Subscriber.<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">After the Subscriber comes back online I will:<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<ol start="1" type="1">
<li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Verify database replication using Cisco Unified Reporting / Unified CM Database Status Report<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Check to make sure all of my phones, media resources, gateways, CTI devices, and SIP trunks are registered and online<o:p></o:p></li><li class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo2">
Make test calls to voicemail, a CCX application, extension to extension, and extension to external to make sure everything is working.<o:p></o:p></li></ol>
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<div>
<p class="MsoNormal">Do you see anything that I am missing and of course thanks for any advice!<o:p></o:p></p>
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<div>
<p class="MsoNormal"><o:p> </o:p></p>
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<div>
<p class="MsoNormal">-Rob<o:p></o:p></p>
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