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<p class="MsoNormal"><span style="color:#1F497D">Chris,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thank you all for the info.<o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span style="color:#69BE28"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:#1F497D;text-decoration:none"><img border="0" width="440" height="124" id="_x0000_i1028" src="cid:image001.jpg@01CEDFF0.670B1E10" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#00B050"> </span></b><span lang="EN-US" style="font-size:10.0pt;color:#00B050">
</span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Chris Ward (chrward) [mailto:chrward@cisco.com]
<br>
<b>Sent:</b> 12 November 2013 09:43 PM<br>
<b>To:</b> Louis Koekemoer (ZA); Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] ELM stay negative<o:p></o:p></span></p>
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</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hi Louis,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I spoke with a PM and Ryan offline to make sure we are all on the same page about your situation here.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">With 1310 devices, even though they are all EM devices, you will need 1310 licenses. A device without a Device Owner is counted the same as a user with one device. So you are short on licenses.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Now, you need to order more licenses or if this was an upgrade and you feel the UCT conversion didn’t work appropriately, you need to open a TAC case and work with them to sort it out.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">If you used the UCT tool, you may want to open a case anyway. You have those CUWL licenses which are more encompassing licenses, however they will be more expensive to renew when it comes time for
that, so just make sure you understand the licenses you are requesting. You really just need to decide if you require CUWL at all and what to fill in your gap with.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">The good news is that ELM gives you 90 days to sort this out. Don’t let it linger, but this is not a P1 at the moment.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">TME - Unity Connection and MediaSense<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Louis Koekemoer (ZA) [mailto:louis.koekemoer@dimensiondata.com]
<br>
<b>Sent:</b> Tuesday, November 12, 2013 2:27 PM<br>
<b>To:</b> Chris Ward (chrward); Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] ELM stay negative<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1310 x 794x and 796x phones<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1608 end users, but some are there just to be able to search them in corporate directory<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1475 UDP’s<o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span style="color:#69BE28"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:#1F497D;text-decoration:none"><img border="0" width="440" height="124" id="_x0000_i1025" src="cid:image001.jpg@01CEDFF0.670B1E10" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#00B050"> </span></b><span lang="EN-US" style="font-size:10.0pt;color:#00B050">
</span><span style="color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Chris Ward (chrward) [<a href="mailto:chrward@cisco.com">mailto:chrward@cisco.com</a>]
<br>
<b>Sent:</b> 12 November 2013 09:14 PM<br>
<b>To:</b> Louis Koekemoer (ZA); Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] ELM stay negative<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Louis,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Please be specific here.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">1310 what? Phones? Users? Both? I need the exact numbers of each.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">You only have enough licenses for 1240 users so I am trying to understand what you ordered.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">TME - Unity Connection and MediaSense<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Louis Koekemoer (ZA) [<a href="mailto:louis.koekemoer@dimensiondata.com">mailto:louis.koekemoer@dimensiondata.com</a>]
<br>
<b>Sent:</b> Tuesday, November 12, 2013 2:06 PM<br>
<b>To:</b> Chris Ward (chrward); Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] ELM stay negative<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Chris,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1310, all using EM. No hardcoded phones. My users should be using CUWL standard licensing. Just trying to figure out how I can achieve this.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span style="color:#69BE28"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:#1F497D;text-decoration:none"><img border="0" width="440" height="124" id="_x0000_i1026" src="cid:image001.jpg@01CEDFF0.670B1E10" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#00B050"> </span></b><span lang="EN-US" style="font-size:10.0pt;color:#00B050">
</span><span style="color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Chris Ward (chrward) [<a href="mailto:chrward@cisco.com">mailto:chrward@cisco.com</a>]
<br>
<b>Sent:</b> 12 November 2013 08:59 PM<br>
<b>To:</b> Louis Koekemoer (ZA); Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] ELM stay negative<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Ok,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I was thinking for a second maybe this was CSCue14471, but your version is already patched for that.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">In your case, we need to know how many phones you have on the system in total and also, how many extension mobility users you have and how many static user/phone users you have.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">For the static users, if any, please ensure that the Device Owner is specified on the device page as Ryan mentioned (thanks for the catch, Ryan, my B). If it’s all EM, then just send the numbers
for now.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">TME - Unity Connection and MediaSense<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Louis Koekemoer (ZA) [<a href="mailto:louis.koekemoer@dimensiondata.com">mailto:louis.koekemoer@dimensiondata.com</a>]
<br>
<b>Sent:</b> Tuesday, November 12, 2013 1:54 PM<br>
<b>To:</b> Chris Ward (chrward); Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] ELM stay negative<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal">9.1.2.10000-28<span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span style="color:#69BE28"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013<o:p></o:p></span></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:#1F497D;text-decoration:none"><img border="0" width="440" height="124" id="Picture_x0020_1" src="cid:image001.jpg@01CEDFF0.670B1E10" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#00B050"> </span></b><span lang="EN-US" style="font-size:10.0pt;color:#00B050">
</span><span style="color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Chris Ward (chrward) [<a href="mailto:chrward@cisco.com">mailto:chrward@cisco.com</a>]
<br>
<b>Sent:</b> 12 November 2013 08:52 PM<br>
<b>To:</b> Ryan Ratliff (rratliff); Louis Koekemoer (ZA)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] ELM stay negative<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Louis,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">What is the exact version you are running?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">TME - Unity Connection and MediaSense<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff (rratliff)
<br>
<b>Sent:</b> Tuesday, November 12, 2013 1:48 PM<br>
<b>To:</b> Louis Koekemoer (ZA)<br>
<b>Cc:</b> Chris Ward (chrward); cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] ELM stay negative<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">EM phones are tagged as public space and consume a license at whatever tier a user with just that phone assigned would consume.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US">-Ryan <o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div>
<p class="MsoNormal"><span lang="EN-US">On Nov 12, 2013, at 1:38 PM, Louis Koekemoer (ZA) <<a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a>> wrote:<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Ryan,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">In my case I’m using EM. How do I decide which phone to associate to an end user?</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"> </span><o:p></o:p></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"> </span><o:p></o:p></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790</span><o:p></o:p></p>
<p class="MsoNormal"><u><span style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013</span><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:#1F497D;text-decoration:none"><image001.jpg></span></a><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#00B050"> </span></b><span lang="EN-US" style="font-size:10.0pt;color:#00B050">
</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff (rratliff) [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>]
<br>
<b>Sent:</b> 12 November 2013 08:36 PM<br>
<b>To:</b> Chris Ward (chrward)<br>
<b>Cc:</b> Louis Koekemoer (ZA); cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] ELM stay negative</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">And remember that for licensing purposes you need to set the owner userid on the Device page. Device association from the User page isn't sufficient.
<o:p></o:p></p>
<div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<p class="MsoNormal">-Ryan <o:p></o:p></p>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal">On Nov 12, 2013, at 12:55 PM, Chris Ward (chrward) <<a href="mailto:chrward@cisco.com">chrward@cisco.com</a>> wrote:<o:p></o:p></p>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<div>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Louis,</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">This is as I suspected…</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">740 CUWL + 500 Enhanced = 1240 total</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">You need 1327 total Enhanced, so it is using the CUWL licenses to make up the difference: 1240 – 1327 = -87.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">You need to make sure that the devices are associated to users in the user page and then resynchronize licenses. I suspect you have lots of devices that aren’t associated and so CUCM is reporting
them as requiring an enhanced license. When multiple devices are associated to a user it will require just a single license rather than two like I think you are seeing.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Try associating a few users to their devices and then resynchronize ELM and see if the number drops. Focus on users that you know to own multiple devices.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">+Chris</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">TME - Unity Connection and MediaSense</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Louis Koekemoer (ZA) [<a href="mailto:louis.koekemoer@dimensiondata.com">mailto:louis.koekemoer@dimensiondata.com</a>]
<br>
<b>Sent:</b> Tuesday, November 12, 2013 12:48 PM<br>
<b>To:</b> Chris Ward (chrward); <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: ELM stay negative</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Chris,</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">See below? After doing an Update Usage details on CUCM under License Usage report and then re-syncing ELM, it dropped to -78</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><image001.png></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"> </span><o:p></o:p></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"> </span><o:p></o:p></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790</span><o:p></o:p></p>
<p class="MsoNormal"><u><span style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013</span><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:#1F497D;text-decoration:none"><image002.jpg></span></a><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#00B050"> </span></b><span lang="EN-US" style="font-size:10.0pt;color:#00B050">
</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Chris Ward (chrward) [<a href="mailto:chrward@cisco.com">mailto:chrward@cisco.com</a>]
<br>
<b>Sent:</b> 12 November 2013 07:40 PM<br>
<b>To:</b> Louis Koekemoer (ZA); <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: ELM stay negative</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Can you send a screenshot of the License Usage page/report.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">ELM will use higher level licenses if lower ones are not available.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">I.E. if you need 500 Enhanced users but only have 100 Enhanced User Licenses but also have 1,000 CUWL Standard Licenses, ELM will utilize 400 CUWL Standard Licenses to make up the difference. So
the negative report may be that you are substituting licenses.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Also, to make sure you are using the proper licenses, you need to be associating phones to users to ensure that CUCM is requesting the proper license type.</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">+Chris</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">TME - Unity Connection and MediaSense</span><o:p></o:p></p>
</div>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Louis Koekemoer (ZA)<br>
<b>Sent:</b> Tuesday, November 12, 2013 12:23 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] ELM stay negative<br>
<b>Importance:</b> High</span><o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"> </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""> </span><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Hi all,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I did an upgrade an upgrade recently for a customer for CUCM 8.x to 9.x. The license issued show -87 on the Enhanced (9.x) users on ELM. I deleted numerous un-used phones, User device profiles and end users. I re-synced a few times, removed
the CUCM and add it again and even restarted the ELM. The ELM count stay on -87. I have no idea how to reduce this total. Can anyone point me in a direction here what I could do?<o:p></o:p></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"> </span><o:p></o:p></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560</span><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790</span><o:p></o:p></p>
<p class="MsoNormal"><u><span style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014</span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013</span><o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:windowtext;text-decoration:none"><image002.jpg></span></a><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span lang="EN-US" style="font-size:10.0pt;color:#00B050"> </span></b><span lang="EN-US" style="font-size:10.0pt;color:#00B050">
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