<div dir="ltr">On the CUCM license usage report click the update usage details button. Then go to ELM and resynch.</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Nov 12, 2013 at 11:23 AM, Louis Koekemoer (ZA) <span dir="ltr"><<a href="mailto:louis.koekemoer@dimensiondata.com" target="_blank">louis.koekemoer@dimensiondata.com</a>></span> wrote:<br>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi all,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I did an upgrade an upgrade recently for a customer for CUCM 8.x to 9.x. The license issued show -87 on the Enhanced (9.x) users on ELM. I deleted numerous un-used phones, User device profiles and end users. I re-synced a few times, removed
the CUCM and add it again and even restarted the ELM. The ELM count stay on -87. I have no idea how to reduce this total. Can anyone point me in a direction here what I could do?<u></u><u></u></p>
<p style="text-align:justify" class="MsoNormal"><span style="color:rgb(109,110,113);font-family:"Arial","sans-serif";font-size:10pt"><u></u> <u></u></span></p>
<p style="text-align:justify" class="MsoNormal"><span style="color:rgb(109,110,113);font-family:"Arial","sans-serif";font-size:10pt">Kind regards<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="color:rgb(109,110,113);font-family:"Arial","sans-serif";font-size:10pt">Louis Koekemoer<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="color:rgb(109,110,113);font-family:"Arial","sans-serif";font-size:10pt">Principle Systems Engineer – Converged Communications<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(109,110,113);font-family:"Arial","sans-serif";font-size:10pt">Dimension Data Middle East & Africa<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(109,110,113);font-family:"Arial","sans-serif";font-size:10pt">Tel: <a href="tel:%2B27%20%2811%29%20575%206560" target="_blank" value="+27115756560">+27 (11) 575 6560</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(109,110,113);font-family:"Arial","sans-serif";font-size:10pt">Fax: <a href="tel:%2B27%20%2811%29%20576%206560" target="_blank" value="+27115766560">+27 (11) 576 6560</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(109,110,113);font-family:"Arial","sans-serif";font-size:10pt">Mobile: <a href="tel:%2B27%20%2871%29%C2%A0680%208790" target="_blank" value="+27716808790">+27 (71) 680 8790</a><u></u><u></u></span></p>
<p class="MsoNormal"><u><span style="color:rgb(105,190,40)"><a href="mailto:louis.koekemoer@dimensiondata.com" target="_blank">louis.koekemoer@dimensiondata.com</a></span></u><span style="color:rgb(105,190,40)"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:red;font-family:"Arial","sans-serif";font-size:10pt" lang="EN-US">Planned Leave – 30/11/2013 – 05/01/2014<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:red;font-family:"Arial","sans-serif";font-size:10pt" lang="EN-US">Planned Travel – 12/11/2013 – 13/11/2013<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125)" lang="EN-US"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125)" lang="EN-US">For more information about Dimension Data, please go to <a title="http://www.dimensiondata.com/" href="http://www.dimensiondata.com/" target="_blank">www.dimensiondata.com</a><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:rgb(31,73,125)"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(0,176,80);font-family:Webdings;font-size:10pt" lang="EN-US">P
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