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<p class="MsoNormal"><span style="color:#1F497D">Louis,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">This is as I suspected…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">740 CUWL + 500 Enhanced = 1240 total<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You need 1327 total Enhanced, so it is using the CUWL licenses to make up the difference: 1240 – 1327 = -87.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">You need to make sure that the devices are associated to users in the user page and then resynchronize licenses. I suspect you have lots of devices that aren’t associated and so CUCM is reporting them as requiring
an enhanced license. When multiple devices are associated to a user it will require just a single license rather than two like I think you are seeing.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Try associating a few users to their devices and then resynchronize ELM and see if the number drops. Focus on users that you know to own multiple devices.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">TME - Unity Connection and MediaSense<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Louis Koekemoer (ZA) [mailto:louis.koekemoer@dimensiondata.com]
<br>
<b>Sent:</b> Tuesday, November 12, 2013 12:48 PM<br>
<b>To:</b> Chris Ward (chrward); cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: ELM stay negative<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-ZA" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D">Chris,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D">See below? After doing an Update Usage details on CUCM under License Usage report and then re-syncing ELM, it dropped to -78<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><img width="924" height="363" id="Picture_x0020_2" src="cid:image001.png@01CEDFA6.0854E670" alt="Description: cid:image001.png@01CEDFD8.035D9E00"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-ZA" style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span lang="EN-ZA" style="color:#69BE28"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:#1F497D;text-decoration:none"><img border="0" width="440" height="124" id="_x0000_i1026" src="cid:image002.jpg@01CEDFA6.0854E670" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a><span style="color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span style="font-size:10.0pt;color:#00B050"> </span></b><span style="font-size:10.0pt;color:#00B050">
</span><span lang="EN-ZA" style="color:#1F497D"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Chris Ward (chrward) [<a href="mailto:chrward@cisco.com">mailto:chrward@cisco.com</a>]
<br>
<b>Sent:</b> 12 November 2013 07:40 PM<br>
<b>To:</b> Louis Koekemoer (ZA); <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: ELM stay negative<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Can you send a screenshot of the License Usage page/report.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">ELM will use higher level licenses if lower ones are not available.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I.E. if you need 500 Enhanced users but only have 100 Enhanced User Licenses but also have 1,000 CUWL Standard Licenses, ELM will utilize 400 CUWL Standard Licenses to make up the difference. So the negative
report may be that you are substituting licenses.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Also, to make sure you are using the proper licenses, you need to be associating phones to users to ensure that CUCM is requesting the proper license type.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">TME - Unity Connection and MediaSense<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Louis Koekemoer (ZA)<br>
<b>Sent:</b> Tuesday, November 12, 2013 12:23 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] ELM stay negative<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-ZA" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">I did an upgrade an upgrade recently for a customer for CUCM 8.x to 9.x. The license issued show -87 on the Enhanced (9.x) users on ELM. I deleted numerous un-used phones, User device profiles and end users. I re-synced
a few times, removed the CUCM and add it again and even restarted the ELM. The ELM count stay on -87. I have no idea how to reduce this total. Can anyone point me in a direction here what I could do?<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Principle Systems Engineer – Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Dimension Data Middle East & Africa<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Fax: +27 (11) 576 6560<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71">Mobile: +27 (71) 680 8790<o:p></o:p></span></p>
<p class="MsoNormal"><u><span lang="EN-ZA" style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span lang="EN-ZA" style="color:#69BE28"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Leave – 30/11/2013 – 05/01/2014<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Travel – 12/11/2013 – 13/11/2013<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:windowtext;text-decoration:none"><img border="0" width="440" height="124" id="Picture_x0020_1" src="cid:image002.jpg@01CEDFA6.0854E670" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a><span style="color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:Webdings;color:#00B050">P
</span><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050">Before printing this email please think about the environment</span></b><b><span style="font-size:10.0pt;color:#00B050"> </span></b><span style="font-size:10.0pt;color:#00B050">
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<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
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