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<p class="MsoNormal"><span style="color:#1F497D">Can you send a screenshot of the License Usage page/report.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">ELM will use higher level licenses if lower ones are not available.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I.E. if you need 500 Enhanced users but only have 100 Enhanced User Licenses but also have 1,000 CUWL Standard Licenses, ELM will utilize 400 CUWL Standard Licenses to make up the difference. So the negative
report may be that you are substituting licenses.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Also, to make sure you are using the proper licenses, you need to be associating phones to users to ensure that CUCM is requesting the proper license type.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">+Chris<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">TME - Unity Connection and MediaSense<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Louis Koekemoer (ZA)<br>
<b>Sent:</b> Tuesday, November 12, 2013 12:23 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] ELM stay negative<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-ZA" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA">I did an upgrade an upgrade recently for a customer for CUCM 8.x to 9.x. The license issued show -87 on the Enhanced (9.x) users on ELM. I deleted numerous un-used phones, User device profiles and end users. I re-synced
a few times, removed the CUCM and add it again and even restarted the ELM. The ELM count stay on -87. I have no idea how to reduce this total. Can anyone point me in a direction here what I could do?<o:p></o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-align:justify"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA">Kind regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="color:#1F497D;mso-fareast-language:EN-ZA"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA">Louis Koekemoer<o:p></o:p></span></b></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA">Principle Systems Engineer – Converged Communications<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA">Dimension Data Middle East & Africa<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-ZA" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA">Tel: +27 (11) 575 6560<o:p></o:p></span></p>
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<p class="MsoNormal"><u><span lang="EN-ZA" style="color:#69BE28;mso-fareast-language:EN-ZA"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span lang="EN-ZA" style="color:#69BE28;mso-fareast-language:EN-ZA"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Leave – 30/11/2013 – 05/01/2014<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA">Planned Travel – 12/11/2013 – 13/11/2013<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-ZA">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a><o:p></o:p></span></p>
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