<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Webdings;
panose-1:5 3 1 2 1 5 9 6 7 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.EmailStyle20
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle21
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle22
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle23
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle24
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle25
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>We have a couple really large customers that are 100% EM and don’t want to associate a phone to a user since phones are not tied to users. They might be at 8x forever, but I’m letting them talk to their Cisco AM about how they feel </span><span style='font-family:Wingdings;color:#1F497D'>J</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Ryan Ratliff (rratliff)<br><b>Sent:</b> Tuesday, November 12, 2013 1:48 PM<br><b>To:</b> Louis Koekemoer (ZA)<br><b>Cc:</b> cisco-voip voyp list<br><b>Subject:</b> Re: [cisco-voip] ELM stay negative<br><b>Importance:</b> High<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><br><br>EM phones are tagged as public space and consume a license at whatever tier a user with just that phone assigned would consume. <span style='font-size:12.0pt'><o:p></o:p></span></p><div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>-Ryan <o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Nov 12, 2013, at 1:38 PM, Louis Koekemoer (ZA) <<a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a>> wrote:<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-ZA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>Ryan,</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>In my case I’m using EM. How do I decide which phone to associate to an end user?</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><div><p class=MsoNormal style='text-align:justify'><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Kind regards</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Louis Koekemoer</span></b><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Principle Systems Engineer – Converged Communications</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Dimension Data Middle East & Africa</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Tel: +27 (11) 575 6560</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Fax: +27 (11) 576 6560</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Mobile: +27 (71) 680 8790</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><u><span lang=EN-ZA style='color:#69BE28'><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>Planned Leave – 30/11/2013 – 05/01/2014</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>Planned Travel – 12/11/2013 – 13/11/2013</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style='color:#1F497D;text-decoration:none'><image001.jpg></span></a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:Webdings;color:#00B050'>P </span><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050'>Before printing this email please think about the environment</span></b><b><span style='font-size:10.0pt;color:#00B050'> </span></b><span style='font-size:10.0pt;color:#00B050'> </span><span lang=EN-ZA><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff (rratliff) [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>] <br><b>Sent:</b> 12 November 2013 08:36 PM<br><b>To:</b> Chris Ward (chrward)<br><b>Cc:</b> Louis Koekemoer (ZA); cisco-voip voyp list<br><b>Subject:</b> Re: [cisco-voip] ELM stay negative</span><span lang=EN-ZA><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>And remember that for licensing purposes you need to set the owner userid on the Device page. Device association from the User page isn't sufficient. <o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p><div><p class=MsoNormal><span lang=EN-ZA>-Ryan <o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p><div><div><p class=MsoNormal><span lang=EN-ZA>On Nov 12, 2013, at 12:55 PM, Chris Ward (chrward) <<a href="mailto:chrward@cisco.com">chrward@cisco.com</a>> wrote:<o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p><div><div><p class=MsoNormal><span style='color:#1F497D'>Louis,</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>This is as I suspected…</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>740 CUWL + 500 Enhanced = 1240 total</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>You need 1327 total Enhanced, so it is using the CUWL licenses to make up the difference: 1240 – 1327 = -87.</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>You need to make sure that the devices are associated to users in the user page and then resynchronize licenses. I suspect you have lots of devices that aren’t associated and so CUCM is reporting them as requiring an enhanced license. When multiple devices are associated to a user it will require just a single license rather than two like I think you are seeing.</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Try associating a few users to their devices and then resynchronize ELM and see if the number drops. Focus on users that you know to own multiple devices.</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>+Chris</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>TME - Unity Connection and MediaSense</span><span lang=EN-ZA><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Louis Koekemoer (ZA) [<a href="mailto:louis.koekemoer@dimensiondata.com">mailto:louis.koekemoer@dimensiondata.com</a>] <br><b>Sent:</b> Tuesday, November 12, 2013 12:48 PM<br><b>To:</b> Chris Ward (chrward); <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: ELM stay negative</span><span lang=EN-ZA><o:p></o:p></span></p></div></div><p class=MsoNormal> <span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-ZA style='font-size:12.0pt;font-family:"Times New Roman","serif"'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>Chris,</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'>See below? After doing an Update Usage details on CUCM under License Usage report and then re-syncing ELM, it dropped to -78</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'><image001.png></span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><div><p class=MsoNormal style='text-align:justify'><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Kind regards</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Louis Koekemoer</span></b><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Principle Systems Engineer – Converged Communications</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Dimension Data Middle East & Africa</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Tel: +27 (11) 575 6560</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Fax: +27 (11) 576 6560</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Mobile: +27 (71) 680 8790</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><u><span lang=EN-ZA style='color:#69BE28'><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>Planned Leave – 30/11/2013 – 05/01/2014</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>Planned Travel – 12/11/2013 – 13/11/2013</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style='color:#1F497D;text-decoration:none'><image002.jpg></span></a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:Webdings;color:#00B050'>P </span><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050'>Before printing this email please think about the environment</span></b><b><span style='font-size:10.0pt;color:#00B050'> </span></b><span style='font-size:10.0pt;color:#00B050'> </span><span lang=EN-ZA><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Chris Ward (chrward) [<a href="mailto:chrward@cisco.com">mailto:chrward@cisco.com</a>] <br><b>Sent:</b> 12 November 2013 07:40 PM<br><b>To:</b> Louis Koekemoer (ZA); <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: ELM stay negative</span><span lang=EN-ZA><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Can you send a screenshot of the License Usage page/report.</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>ELM will use higher level licenses if lower ones are not available.</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I.E. if you need 500 Enhanced users but only have 100 Enhanced User Licenses but also have 1,000 CUWL Standard Licenses, ELM will utilize 400 CUWL Standard Licenses to make up the difference. So the negative report may be that you are substituting licenses.</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Also, to make sure you are using the proper licenses, you need to be associating phones to users to ensure that CUCM is requesting the proper license type.</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'>+Chris</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>TME - Unity Connection and MediaSense</span><span lang=EN-ZA><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Louis Koekemoer (ZA)<br><b>Sent:</b> Tuesday, November 12, 2013 12:23 PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] ELM stay negative<br><b>Importance:</b> High</span><span lang=EN-ZA><o:p></o:p></span></p></div></div><p class=MsoNormal> <span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal style='margin-bottom:12.0pt'><span lang=EN-ZA style='font-size:12.0pt;font-family:"Times New Roman","serif"'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>Hi all,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA>I did an upgrade an upgrade recently for a customer for CUCM 8.x to 9.x. The license issued show -87 on the Enhanced (9.x) users on ELM. I deleted numerous un-used phones, User device profiles and end users. I re-synced a few times, removed the CUCM and add it again and even restarted the ELM. The ELM count stay on -87. I have no idea how to reduce this total. Can anyone point me in a direction here what I could do?<o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal style='text-align:justify'><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Kind regards</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><b><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Louis Koekemoer</span></b><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Principle Systems Engineer – Converged Communications</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Dimension Data Middle East & Africa</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Tel: +27 (11) 575 6560</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Fax: +27 (11) 576 6560</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Mobile: +27 (71) 680 8790</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><u><span lang=EN-ZA style='color:#69BE28'><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>Planned Leave – 30/11/2013 – 05/01/2014</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>Planned Travel – 12/11/2013 – 13/11/2013</span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style='color:windowtext;text-decoration:none'><image002.jpg></span></a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='color:#1F497D'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:Webdings;color:#00B050'>P </span><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050'>Before printing this email please think about the environment</span></b><b><span style='font-size:10.0pt;color:#00B050'> </span></b><span style='font-size:10.0pt;color:#00B050'> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br>This email and all contents are subject to the following disclaimer:<br><a href="http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx" target="_blank">"http://www.dimensiondata.com/emaildisclaimer"</a> </span><span lang=EN-ZA><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-ZA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br>This email and all contents are subject to the following disclaimer:<br><a href="http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx" target="_blank">"http://www.dimensiondata.com/emaildisclaimer"</a> </span><span lang=EN-ZA><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA style='font-size:12.0pt;font-family:"Times New Roman","serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><span lang=EN-ZA><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-ZA style='font-size:12.0pt;font-family:"Times New Roman","serif"'> </span><span lang=EN-ZA><o:p></o:p></span></p></div><p class=MsoNormal><span lang=EN-ZA style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br>This email and all contents are subject to the following disclaimer:<br><a href="http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx" target="_blank">"http://www.dimensiondata.com/emaildisclaimer"</a> <o:p></o:p></span></p></div></div></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></span></p></div></body></html>