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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">This was a major issue for our customers using 9971s on firmware versions pre-9.3.1 (I mistakenly said 9.2.1 before…). The symptom was that users would begin
dialing and the phone’s UI changes would drag behind. Due to the delay in UI transitions (on-hook to off-hook to digits displayed, etc.), users would often experience a prolonged audible tone for some key presses. In other cases, the phone would discard the
first few digit presses completely. We’ve yet to see this again since 9.3(1) but we have a customer slowly rolling out 9.4(1) now. I’ll chime in again over the next few days if we observe the same issue you’re seeing.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">The old defect for prolonged digit playback:
</span><a href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827</a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Hope this helps<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">- Dan<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Erick B. [mailto:erickbee@gmail.com]
<br>
<b>Sent:</b> Wednesday, November 13, 2013 3:29 PM<br>
<b>To:</b> Ryan Ratliff (rratliff)<br>
<b>Cc:</b> Daniel Pagan; cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Offhook. Onhook dialing seems to be fine (don't do onhook dialing much myself). <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Can't reproduce problem on 9971 still on 9-3-4-24. Both phones are on same WiFi network. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Seems to be delay on phone taking first and second digits. Able to duplicate it pretty much all the time. <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Nov 13, 2013 at 2:00 PM, Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Offhook, onhook dialing? I don't see the same thing here on a 9971.
<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Ryan <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Nov 13, 2013, at 2:45 PM, Erick B. <<a href="mailto:erickbee@gmail.com" target="_blank">erickbee@gmail.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Has anyone upgraded to 9.4.1-9 yet? <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">When making calls, there is delay on first digit (longer tone heard while phone catches up)... testing 9.4.1-9 on 2 phones. Able to duplicate it most of the time. Doesn't matter if it is internal/external call. <o:p></o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
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<p class="MsoNormal">On Wed, Oct 30, 2013 at 12:54 PM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thanks– We’ve been working on two cases w/ TAC, one related to unresponsive UI (some softkeys incl. Answer and
menu options not responding) and the other related to the phone’s local call control prematurely hitting the busy trigger. The former is still ongoing and BU requested that we upgrade to 9.3(4) hoping the enhancements made to IPMA should resolve the problem.
The latter was chalked up to having the privacy feature enabled at the device level, not at the service parameter level.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">In either case we have no defect – I think partially because the issues are hard to recreate and capture from the
beginning. The defects we’re hoping to avoid in vanilla 9.3(4) are CSCud85545, CSCug20675, CSCuc00963, CSCuc00963 (ES1 resolved) and CSCuh91405. The customer experienced issues very similar to these prior to 9.2(1) and understandably doesn’t want to re-introduce
the symptoms to end users.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">We’ll keep an eye out for 9.4(1) and request for a defect again (if possible of course) on the existing issues.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thx again</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff (rratliff) [mailto:<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>]
<br>
<b>Sent:</b> Wednesday, October 30, 2013 1:02 PM<br>
<b>To:</b> Daniel Pagan<br>
<b>Cc:</b> Justin Steinberg; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a></span><o:p></o:p></p>
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<p class="MsoNormal"><br>
<b>Subject:</b> Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Do you have a defect for the UI performance issue? There was a fix that went into 9.3(4)ES1 to help address digits being dropped when they are dialed quickly when another screen
is up (admin settings for example). Get TAC to give you 9.3(4)ES1 and see if that helps things. If not then work to get a bug identified.
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">To my knowledge there won't be any SRs for 9.3(4). 9.4(1) is due to come out relatively soon.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">-Ryan
<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Oct 30, 2013, at 10:07 AM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I’m hoping to see what defects are resolved between 9.3(4) and 9.3(4)SR1. The vanilla 9.3(4) introduces UI performance issues similar to what our customer experienced pre 9.2(1)
in 2011. There’s a few firmware issues they’re currently experiencing that we’ve been investigating w/ TAC and 9.3(4) was identified to resolve a few of those problems, but we’re hoping to avoid re-introducing phone UI performance problems back into the environment.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Phone models are pimarily 9971 and 8961 devices.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">- Daniel<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><u><span style="font-family:"Calibri","sans-serif";color:#595959"> </span></u><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Justin Steinberg [mailto:<a href="mailto:jsteinberg@" target="_blank">jsteinberg@</a><a href="http://gmail.com/" target="_blank"><span style="color:purple">gmail.com</span></a>] <br>
<b>Sent:</b> Tuesday, October 29, 2013 8:25 PM<br>
<b>To:</b> Daniel Pagan<br>
<b>Subject:</b> Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">are you trying to fix a specific bug ? what phone model ? <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">On Tue, Oct 29, 2013 at 4:55 PM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com" target="_blank"><span style="color:purple">dpagan@fidelus.com</span></a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Folks:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Just wondering if there’s an ETA for 9.3(4)SR1 firmware.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">As usual, thanks ahead of time.<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#888888">- Daniel</span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><br>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:13.5pt;font-family:"Lucida Grande"">_______________________________________________<br>
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