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</v:background></xml><![endif]--><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Environment<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>CUCM 6.1 (Publisher and Subscriber)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>VG2811 connected to two T1’s<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Voicemail hosted on a 2010 Exchange server.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>SIP trunk to connect/route the caller to the Exchange Server.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Recent changes:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>We have changed our DNS IP addresses and the issue appears to have changed since then.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Issue:<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>External callers do not get transferred to the voicemail server but rather get a 2UC1 message saying all circuits are busy.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Internal callers do get transferred to the voicemail server and can leave voice mail. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>So I believe the SIP trunk in CUCM is working properly. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Staff can access the voice mail server from their sets and change/record greetings so I believe voicemail is functioning properly.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'> The issue appears to be that external callers are not forwarding to the proper route. <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Doing a traceroute on the VG2811 to the IP address and DNS name of the Exchange server does show proper resolution.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>What or where should I look to determine why external callers do not get transferred/routed to the voice mail system. They are ringing phones but unanswered calls appear to be transferred back out to the PSTN.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'>Terry<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:9.0pt;color:#49166D;mso-fareast-language:EN-CA'>Terry Oakley<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'>Telecommunication Coordinator, </span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#92D050;mso-fareast-language:EN-CA'>| </span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'>Information Technology Services</span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'>100 College Blvd </span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#92D050;mso-fareast-language:EN-CA'>|</span><span lang=EN-US style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA'> Red Deer, AB T4N 5H5<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-US style='font-size:7.5pt;color:#49166D;mso-fareast-language:EN-CA'>Tel (403) 342-3521 </span><span lang=EN-US style='font-size:7.5pt;color:#92D050;mso-fareast-language:EN-CA'>| </span><span lang=EN-US style='font-size:7.5pt;color:#49166D;mso-fareast-language:EN-CA'><a href="mailto:Terry.Oakley@rdc.ab.ca"><span style='color:blue'>Terry.Oakley@rdc.ab.ca</span></a><o:p></o:p></span></p><p class=MsoNormal><a href="http://www.rdc.ab.ca/"><span style='font-size:11.0pt;font-family:"Verdana","sans-serif";color:#4A442A;mso-fareast-language:EN-CA;text-decoration:none'><img border=0 width=169 height=60 id="Picture_x0020_1" src="cid:image002.jpg@01CEE122.69862620" alt="Description: RDC Logo"></span></a><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext;mso-fareast-language:EN-CA'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>