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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Make sure an MTP is being invoked on the SIP trunk to Exchange.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Brian Meade (brmeade)<br>
<b>Sent:</b> Thursday, November 14, 2013 11:03 AM<br>
<b>To:</b> Terry Oakley; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Voice mail question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Terry,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Is the voice gateway set up as H323 or SIP?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">CallManager SDI traces set to Detailed will most likely show you the problem. It may be as simple as allowing offnet-to-offnet transfers under Service Parameters
or may be some sort of codec issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Terry Oakley<br>
<b>Sent:</b> Thursday, November 14, 2013 12:16 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Voice mail question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Environment<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">CUCM 6.1 (Publisher and Subscriber)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">VG2811 connected to two T1’s<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Voicemail hosted on a 2010 Exchange server.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">SIP trunk to connect/route the caller to the Exchange Server.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Recent changes:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">We have changed our DNS IP addresses and the issue appears to have changed since then.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Issue:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">External callers do not get transferred to the voicemail server but rather get a 2UC1 message saying all circuits are busy.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Internal callers do get transferred to the voicemail server and can leave voice mail.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">So I believe the SIP trunk in CUCM is working properly.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Staff can access the voice mail server from their sets and change/record greetings so I believe voicemail is functioning properly.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">The issue appears to be that external callers are not forwarding to the proper route.
<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Doing a traceroute on the VG2811 to the IP address and DNS name of the Exchange server does show proper resolution.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">What or where should I look to determine why external callers do not get transferred/routed to the voice mail system. They are ringing phones
but unanswered calls appear to be transferred back out to the PSTN.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext">Terry<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;color:#49166D;mso-fareast-language:EN-CA">Terry Oakley<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA">Telecommunication Coordinator,
</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#92D050;mso-fareast-language:EN-CA">|
</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA">Information Technology Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA">100 College Blvd
</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#92D050;mso-fareast-language:EN-CA">|</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:#49166D;mso-fareast-language:EN-CA"> Red Deer, AB T4N 5H5<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:7.5pt;color:#49166D;mso-fareast-language:EN-CA">Tel (403) 342-3521
</span><span style="font-size:7.5pt;color:#92D050;mso-fareast-language:EN-CA">| </span>
<span style="font-size:7.5pt;color:#49166D;mso-fareast-language:EN-CA"><a href="mailto:Terry.Oakley@rdc.ab.ca"><span style="color:blue">Terry.Oakley@rdc.ab.ca</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><a href="http://www.rdc.ab.ca/"><span style="font-size:11.0pt;font-family:"Verdana","sans-serif";color:#4A442A;mso-fareast-language:EN-CA;text-decoration:none"><img border="0" width="169" height="60" id="Picture_x0020_1" src="cid:image002.jpg@01CEE12F.F2699000" alt="Description: RDC Logo"></span></a></span><span lang="EN-CA" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:windowtext;mso-fareast-language:EN-CA"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-CA"><o:p> </o:p></span></p>
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