<div dir="ltr"><span style="font-family:arial,sans-serif;font-size:13px">This is more than likely a defect, in that the names of some files are mixed case, and unfortunately don't play, leaving you hearing English.</span><div style="font-family:arial,sans-serif;font-size:13px">
<br></div><div style="font-family:arial,sans-serif;font-size:13px">See this thread: <a href="https://supportforums.cisco.com/message/3620875" target="_blank">https://supportforums.cisco.com/message/3620875</a> for more details.</div>
<div style="font-family:arial,sans-serif;font-size:13px"><br></div><div style="font-family:arial,sans-serif;font-size:13px">I've had recent talks about this with Cisco and it seems like we'll have to wait until UCCX 10.x to see the naming convention fully fixed.</div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Nov 20, 2013 at 11:55 PM, Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">This is more than likely a defect, in that the names of some files are mixed case, and unfortunately don't play, leaving you hearing English.<div>
<br></div><div>See this thread: <a href="https://supportforums.cisco.com/message/3620875" target="_blank">https://supportforums.cisco.com/message/3620875</a> for more details.</div>
<div><br></div><div>I've had recent talks about this with Cisco and it seems like we'll have to wait until UCCX 10.x to see the naming convention fully fixed.</div></div><div class="gmail_extra"><span class="HOEnZb"><font color="#888888"><br clear="all">
<div>
Anthony Holloway</div></font></span><div><div class="h5">
<br><br><div class="gmail_quote">On Wed, Nov 20, 2013 at 9:59 PM, Grace Maximuangu <span dir="ltr"><<a href="mailto:Grace.Maximuangu@blackbox.com" target="_blank">Grace.Maximuangu@blackbox.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="#0563C1" vlink="#954F72">
<div>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333">I have a Bilingual script running Spanish and English languages, the system is required to play Current date and Pricing and although the
system was initially installed for EN_US, the customer wanted to add a second language option - ES_MX language.<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333"><u></u> <u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333">We modified the script, by adding the Menu option and Set Contact Info step for Spanish branch.<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333"><u></u> <u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333">All good, BUT Problem is after caller selects the menu option for Spanish, script plays spanish language until it gets to the System Prompt that is supposed to play back the Date
of Today and Price for Today. It switches from Spanish to English, then goes back to Spanish and continues to play in Spanish.<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333"><u></u> <u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333">TAC recommended a reboot of the CCX engine, because they thought that the system is not refreshing the script when it comes to that particular code.<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333">Unfortunately that did not fix the issue.<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333"><u></u> <u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333">I also looked at these two links below:<u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333"><a href="https://supportforums.cisco.com/thread/2080962" target="_blank">https://supportforums.cisco.com/thread/2080962</a><u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333"><u></u> <u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333"><a href="https://supportforums.cisco.com/docs/DOC-13933" target="_blank">https://supportforums.cisco.com/docs/DOC-13933</a><u></u><u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333"><u></u> <u></u></span></p>
<p style="margin:0in;margin-bottom:.0001pt;word-spacing:0px">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333">Is this a system limitation, has anyone ran into this issue before, what was the fix?<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt">:-:gm<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Grace Maximuangu<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Voice Solutions Engineer<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Black Box Network Services<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Cell: <a href="tel:213.268.6342" value="+12132686342" target="_blank">213.268.6342</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><a href="mailto:grace.maximuangu@blackbox.com" target="_blank"><span style="color:blue">grace.maximuangu@blackbox.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt"><a href="http://www.blackbox.com/" target="_blank"><span style="color:blue">www.blackbox.com</span></a>
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#17365d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><img border="0" width="189" height="38" src="cid:image001.jpg@01CEE62A.5A533320" alt="bbox logo.JPG"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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