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<div>Hi Mark, </div>
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<div>To my knowledge there will not be a UCCE 10.0 communication. This is something we're piloting with UCCX for this release because of some of the important changes. All of the UCCE new feature and change information will be available in the documents posted
on CCO, most likely prior to software release. </div>
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<div>Thank you, </div>
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<div>Ryan LaFountain</div>
<div>Unified Contact Center</div>
<div>Cisco Services</div>
<div>Direct: +1 919 392 9898</div>
<div>Email: rlafount@cisco.com</div>
<div>Hours: M – F 9:00am – 5:00pm</div>
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<span style="font-weight:bold">From: </span>Mark Pratt <<a href="mailto:Mark.Pratt@wageworks.com">Mark.Pratt@wageworks.com</a>><br>
<span style="font-weight:bold">Date: </span>Tuesday, November 26, 2013 9:47 PM<br>
<span style="font-weight:bold">To: </span>Ryan LaFountain <<a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>RE: UCCX 10.0 Pre-Release Field Communication<br>
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<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">Will there be or is there a UCCE 10.0 Pre-Release Field Communication?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">Mark<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; ">(480) 291-0431 or x40431<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125); font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Ryan LaFountain (rlafount)<br>
<b>Sent:</b> Tuesday, November 26, 2013 3:04 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] UCCX 10.0 Pre-Release Field Communication<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">Hi All, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">UCCX 10.0 will be out soon. I wanted to make sure this group was aware of some of the changes we're making that could impact how you plan and design either
new UCCX installations of 10.0 or upgrade existing installations to 10.0. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">I've put together a document on Cisco.com that outlines some of the highlights. This is not an exhaustive list of features or changes in 10.0, but is concentrated
on those 'gotchas' I think will come up. Contained within the article is a link to a CSC Discussion which I'm monitoring. Please feel free to post your questions in the CSC Discussion, or here on the mailer, and I'll do my best to answer. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><a href="http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080c1f100.shtml">http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a0080c1f100.shtml</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">As always, feedback is most welcome especially on a) this type of communication for 10.0 and future releases and b) serviceability and other improvements
we can make in the product, processes or otherwise. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">For those in the US, have a great holiday. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">Thank you, <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">Ryan LaFountain<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">Unified Contact Center<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">Cisco Services<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">Direct: +1 919 392 9898<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">Email:
<a href="mailto:rlafount@cisco.com">rlafount@cisco.com</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; ">Hours: M – F 9:00am – 5:00pm<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size: 10.5pt; color: black; font-family: Calibri, sans-serif; "><o:p> </o:p></span></p>
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