<div dir="ltr"><div>Had a similar issue last year with a customer using CUEAC and EM where status would not update for new EM logins. We found that a restart of the core AC services updated status correctly for people moving around with EM. </div>
<div><br></div><div>We put in a dirty fix on the MS OS by setting up a Windows scheduled task to restart these services every night. This gave the switchboard the correct status updates each day. This works in a mostly static EM environment. </div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Nov 26, 2013 at 9:10 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
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<p>well in case anyone is wondering. I've apparently got the issue to end all issues... 13 hours between 2 days and 2 rebuilds of the server and we have 50% of the phones showing status and the others just not updating right.... something between CTI, TSP,
and CUEAC</p>
<p> </p>
<p>If any of our friends in RTP TAC would like to look at a stumper go talk to Jason Newman...</p>
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<p class="MsoNormal" style="MARGIN:0in 0in 0pt"><span><font color="#000000">Matthew G. Loraditch - CCVP, CCNA, CCDA<br>
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<div style="DIRECTION:ltr"><font color="#000000" face="Tahoma"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] on behalf of Matthew Loraditch [<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>]<br>
<b>Sent:</b> Monday, November 25, 2013 11:24 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] CUEAC in EM Environment<br>
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<p class="MsoNormal">Setting up new CUEAC install. Environment is heavily EM. According to various postings and design guide (<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUAC_E911_10_DG.pdf" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/arc/CUAC_E911_10_DG.pdf</a>
p.70)</p>
<p class="MsoNormal">DRMDynamicDevicePrioritisation needs to be set to true in a config file. The file does not exist on my server in either directory where the docs and forum posts indicate it may exist. I have another client who doesn’t use EM and the file
does not exist either. Latest version of CUEAC 9.1.1.10.</p>
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<p class="MsoNormal">Jamie Gale, Jeff Sandstrom, et al, any ideas?</p>
<p class="MsoNormal">I’m on a TAC Call right now and I’ve explained this to the engineer and she keeps poking around in other places.</p>
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<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA</p>
<p class="MsoNormal" style="MARGIN-BOTTOM:12pt"><span style="FONT-SIZE:9pt;FONT-FAMILY:"Arial","sans-serif"">1965 Greenspring Drive</span><br>
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