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If you haven't already make sure you don't have the log server or "telephony" debug profile activated. Both of those are known to cause performance issues on wireless 9971s.
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<div>-Ryan </div>
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<div>On Dec 3, 2013, at 4:22 PM, Erick B. <<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>> wrote:</div>
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<div dir="ltr">Update on our 9971 issue with delayed/prolonged digits.
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<div>It only happens on Wireless 9971s. When we plug a 9971 into with wired connection the off hook dialing/delay doesn't occur. Working with TAC, they had me enable the Simplified Call UI option and with that enabled the offhook dialing delay on wireless 9971s
doesn't occur. I'm continuing to work with TAC as this seems to be a new issue in 9.4.1 since this didn't occur in 9.3 firmwares from our experiences. </div>
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<div>Erick</div>
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<div class="gmail_quote">On Tue, Dec 3, 2013 at 1:57 PM, Ryan Ratliff (rratliff) <span dir="ltr">
<<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">CSCud54886 is what gets the 9971 9.4(1) software into a CUCM version. For 8.6(2) it went into 8.6.2.24106-1 which means it will be in the next devpack. I don't have a date for when that will be but it shouldn't be too long.
If you really need a 9.4(1) feature open a TAC SR and ask for the ES build I referenced above to be posted for you (it isn't out of testing yet so it'll be a few days).
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<div>-Ryan </div>
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<div>On Dec 3, 2013, at 12:21 PM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>> wrote:</div>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">We’re looking at the Read Me for the new 8.6(2) device pack and noticed the compatibility table lists 9.3(4.24) as the latest supported 9971 firmware. Firmware
9.4(1) isn’t mentioned as compatible for the latest 8.6(2) device pack.
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">The BU is still developing on 8.6(2) so I don’t see why its latest device pack would introduce compatibility issues. Does anyone know if this is simply a documentation
error? Firmware 9.4(1) was published two weeks prior to the device pack. It seems the device pack Read Me wasn’t updated to reflect the most recent firmware, but I’d like to be 100% sure.<u></u><u></u></span></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/web/software/282074299/107528/cmterm-devicepack-8.6.2.24104-1_Readme.pdf" target="_blank">http://www.cisco.com/web/software/282074299/107528/cmterm-devicepack-8.6.2.24104-1_Readme.pdf</a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Thanks ahead of time.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">- Dan<u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Erick B. [<a href="mailto:erickbee@gmail.com" target="_blank">mailto:erickbee@gmail.com</a>]
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<b>Sent:</b> Monday, November 18, 2013 3:41 PM<br>
<b>To:</b> Daniel Pagan<br>
<b>Cc:</b> Ryan Ratliff (rratliff); cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">FYI, I've downgraded to 9.3.4 and don't have the delay issue and updated back to 9-4-1-9 and it is back. I'll work with TAC on this. <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
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<p class="MsoNormal">On Wed, Nov 13, 2013 at 4:03 PM, Erick B. <<a href="mailto:erickbee@gmail.com" target="_blank">erickbee@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Ok. I haven't experienced this problem before and have been on a 9971 for a long time and been through a majority of the firmware versions. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">The most recent problem here was phones doing phantom calls to customers, etc (numbers in call history) and 9.3.4 fixed those issues. (9.3.2 ES12 had fix for that which solved it for most part but a handful of phones had random phantom
calls still). <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
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<p class="MsoNormal">On Wed, Nov 13, 2013 at 2:53 PM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">This was a major issue for our customers using 9971s on firmware versions pre-9.3.1 (I mistakenly said 9.2.1 before…). The symptom was that users would begin
dialing and the phone’s UI changes would drag behind. Due to the delay in UI transitions (on-hook to off-hook to digits displayed, etc.), users would often experience a prolonged audible tone for some key presses. In other cases, the phone would discard the
first few digit presses completely. We’ve yet to see this again since 9.3(1) but we have a customer slowly rolling out 9.4(1) now. I’ll chime in again over the next few days if we observe the same issue you’re seeing.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">The old defect for prolonged digit playback:
</span><a href="http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827" target="_blank">http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCtw69827</a><u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Hope this helps</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">- Dan</span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Erick B. [mailto:<a href="mailto:erickbee@gmail.com" target="_blank">erickbee@gmail.com</a>]
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<b>Sent:</b> Wednesday, November 13, 2013 3:29 PM<br>
<b>To:</b> Ryan Ratliff (rratliff)<br>
<b>Cc:</b> Daniel Pagan; cisco-voip voyp list</span><u></u><u></u></p>
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<b>Subject:</b> Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Offhook. Onhook dialing seems to be fine (don't do onhook dialing much myself). <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Can't reproduce problem on 9971 still on 9-3-4-24. Both phones are on same WiFi network. <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Seems to be delay on phone taking first and second digits. Able to duplicate it pretty much all the time. <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"> <u></u><u></u></p>
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<p class="MsoNormal">On Wed, Nov 13, 2013 at 2:00 PM, Ryan Ratliff (rratliff) <<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Offhook, onhook dialing? I don't see the same thing here on a 9971.
<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">-Ryan <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Nov 13, 2013, at 2:45 PM, Erick B. <<a href="mailto:erickbee@gmail.com" target="_blank">erickbee@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Has anyone upgraded to 9.4.1-9 yet? <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">When making calls, there is delay on first digit (longer tone heard while phone catches up)... testing 9.4.1-9 on 2 phones. Able to duplicate it most of the time. Doesn't matter if it is internal/external call. <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"> <u></u><u></u></p>
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<p class="MsoNormal">On Wed, Oct 30, 2013 at 12:54 PM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thanks– We’ve been working on two cases w/ TAC, one related to unresponsive UI (some softkeys incl. Answer and menu options not responding) and the other related to the phone’s
local call control prematurely hitting the busy trigger. The former is still ongoing and BU requested that we upgrade to 9.3(4) hoping the enhancements made to IPMA should resolve the problem. The latter was chalked up to having the privacy feature enabled
at the device level, not at the service parameter level.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">In either case we have no defect – I think partially because the issues are hard to recreate and capture from the beginning. The defects we’re hoping to avoid in vanilla
9.3(4) are CSCud85545, CSCug20675, CSCuc00963, CSCuc00963 (ES1 resolved) and CSCuh91405. The customer experienced issues very similar to these prior to 9.2(1) and understandably doesn’t want to re-introduce the symptoms to end users.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">We’ll keep an eye out for 9.4(1) and request for a defect again (if possible of course) on the existing issues.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thx again</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Ryan Ratliff (rratliff) [mailto:<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>]
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<b>Sent:</b> Wednesday, October 30, 2013 1:02 PM<br>
<b>To:</b> Daniel Pagan<br>
<b>Cc:</b> Justin Steinberg; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a></span><u></u><u></u></p>
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<b>Subject:</b> Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Do you have a defect for the UI performance issue? There was a fix that went into 9.3(4)ES1 to help address digits being dropped when they are dialed quickly when another screen is up (admin settings for example). Get TAC to give you
9.3(4)ES1 and see if that helps things. If not then work to get a bug identified.
<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">To my knowledge there won't be any SRs for 9.3(4). 9.4(1) is due to come out relatively soon.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">-Ryan <u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">On Oct 30, 2013, at 10:07 AM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">I’m hoping to see what defects are resolved between 9.3(4) and 9.3(4)SR1. The vanilla 9.3(4) introduces UI performance issues similar to what our customer experienced pre 9.2(1) in 2011. There’s a few firmware issues they’re currently experiencing
that we’ve been investigating w/ TAC and 9.3(4) was identified to resolve a few of those problems, but we’re hoping to avoid re-introducing phone UI performance problems back into the environment.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Phone models are pimarily 9971 and 8961 devices.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">- Daniel<u></u><u></u></p>
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<p class="MsoNormal"><u><span style="font-family:"Calibri","sans-serif";color:#595959"> </span></u><u></u><u></u></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Justin Steinberg [mailto:<a href="mailto:jsteinberg@" target="_blank">jsteinberg@</a><a href="http://gmail.com/" target="_blank"><span style="color:purple">gmail.com</span></a>] <br>
<b>Sent:</b> Tuesday, October 29, 2013 8:25 PM<br>
<b>To:</b> Daniel Pagan<br>
<b>Subject:</b> Re: [cisco-voip] SIP Firmware | 9.3(4)SR1 ETA?</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">are you trying to fix a specific bug ? what phone model ? <u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"> <u></u><u></u></p>
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<p class="MsoNormal">On Tue, Oct 29, 2013 at 4:55 PM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com" target="_blank"><span style="color:purple">dpagan@fidelus.com</span></a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Folks:<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">Just wondering if there’s an ETA for 9.3(4)SR1 firmware.<u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal">As usual, thanks ahead of time.<u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#888888"> </span><u></u><u></u></p>
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<p class="MsoNormal"><span style="color:#888888">- Daniel</span><u></u><u></u></p>
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_______________________________________________<br>
cisco-voip mailing list<br>
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cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank"><span style="color:purple">cisco-voip@puck.nether.net</span></a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank"><span style="color:purple">https://puck.nether.net/mailman/listinfo/cisco-voip</span></a></span><u></u><u></u></p>
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cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
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