<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
</head>
<body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; color: rgb(0, 0, 0); font-size: 14px; font-family: Calibri, sans-serif; ">
<div>Hi Alan,</div>
<div><br>
</div>
<div>Apart from what Anthony mentioned, I would also check and disable any anti-virus installed and running on the PC. You might also want to look at the security logs to check if there is an entry there for the timestamp, that might give some information.</div>
<div><br>
</div>
<div>Just to confirm that the agent actually logs off and is not running in the background, what is the state of that agent you see from the real time reports?</div>
<div><br>
</div>
<div>
<div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Regards,</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>
<div>CCIE Voice # 40065</div>
</div>
</div>
<div><br>
</div>
<span id="OLK_SRC_BODY_SECTION">
<div style="font-family:Calibri; font-size:11pt; text-align:left; color:black; BORDER-BOTTOM: medium none; BORDER-LEFT: medium none; PADDING-BOTTOM: 0in; PADDING-LEFT: 0in; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; BORDER-RIGHT: medium none; PADDING-TOP: 3pt">
<span style="font-weight:bold">From: </span>Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a>><br>
<span style="font-weight:bold">Date: </span>Wednesday, 4 December 2013 1:10 AM<br>
<span style="font-weight:bold">To: </span>"Collopy, Alan" <<a href="mailto:Alan.Collopy@cambridgetrust.com">Alan.Collopy@cambridgetrust.com</a>><br>
<span style="font-weight:bold">Cc: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Cisco Call Center Agent Disappears<br>
</div>
<div><br>
</div>
<div>
<div>
<div dir="ltr">Just a shot in the dark here, because you didn't mention it, but what if the normal user has switched their window preference to stealth?
<div><br>
</div>
<div>If this is the case, then after the login, you can check the task manager for the running process or look in the system tray for the icon.</div>
<div><br>
</div>
<div>Details on window preferences are in the CAD End User Guide, Page 30: <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cad90ccxug.pdf">http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/cad90ccxug.pdf</a></div>
<div><br>
</div>
</div>
<div class="gmail_extra"><br>
<br>
<div class="gmail_quote">On Tue, Dec 3, 2013 at 12:58 PM, Collopy, Alan <span dir="ltr">
<<a href="mailto:Alan.Collopy@cambridgetrust.com" target="_blank">Alan.Collopy@cambridgetrust.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><font face="Calibri"><span style="font-size:11pt">
<div>Hello,</div>
<div> </div>
<div> I have a strange issue happening. I install the Cisco Desktop Agent, version 9.0, onto a user's PC (Windows XP). When the user logs in, the agent application completely disappears.</div>
<div> The user is a local admin to the machine. If I right-click on the agent icon, and "run as administrator", enter in the local admin account, the Agent application opens and works okay.</div>
<div> </div>
<div>Any thoughts?</div>
<div> </div>
<div>Thank you, Alan</div>
<div> </div>
<div><font face="Times New Roman" size="3"><span style="font-size:12pt"><br>
</span></font></div>
<div><font face="Times New Roman" size="3"><span style="font-size:12pt"><u> ________________________________ </u></span></font></div>
<div><font face="Times New Roman" size="3" color="gray"><span style="font-size:12pt"><br>
<font face="Arial" size="1"><span style="font-size:7.5pt">DISCLAIMER:<br>
</span></font><font face="Arial" size="1"><span style="font-size:7.5pt">****** The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission,
dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
******<br>
</span></font></span></font></div>
</span></font></div>
<br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br>
</blockquote>
</div>
<br>
</div>
</div>
</div>
</span>
</body>
</html>