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<body class='hmmessage'><div dir='ltr'>Hi Abhiram,<BR>I will look into the logs an update accordingly. BTW, i have already set the values as per requirement but still facing the sa,e problem.<br> <BR><div><hr id="stopSpelling">From: akramadh@cisco.com<br>To: akramadh@cisco.com; shaary1@hotmail.com; cisco-voip@puck.nether.net<br>Subject: Re: [cisco-voip] Play IVR after AMD greeting<br>Date: Tue, 10 Dec 2013 17:06:02 +0000<br><br>
<div>The issue of the AsmT being sent by the dialer earlier seems unlikely. </div>
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<div>I would suspect that the answering machine is being treated as Human Voice/Low Volume and therefore the prompt is played. We can confirm that from the logs, but we should look at that if the issue persists after making the changes on the SIP configuration
page on UCCX specific to AMD. We can then look to see the SIP UPDATE messages received and review the SIP dialer config if needed.</div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Regards,</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>
<div>CCIE Voice # 40065</div>
<div>Contact Center TAC </div>
<div>Cisco Systems</div>
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<span style="font-weight: bold;">From: </span>akramadh <<a href="mailto:akramadh@cisco.com">akramadh@cisco.com</a>><br>
<span style="font-weight: bold;">Date: </span>Tuesday, 10 December 2013 10:11 PM<br>
<span style="font-weight: bold;">To: </span>shary shary <<a href="mailto:shaary1@hotmail.com">shaary1@hotmail.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight: bold;">Subject: </span>Re: [cisco-voip] Play IVR after AMD greeting<br>
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<div>Hi Shary,</div>
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<div>When you are working with the UCCX Outbound IVR and Answering machine, the following is the mechanism:</div>
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<div>--The UCCX waits for the CPA update from the Dialer. Based on the repsonse: Live Speech, Low Volume or Answering Machine, the UCCX will proceed. It is important to note that an update HAS to come.</div>
<div>-- If it is Answeting Machine, then there has to be a total of 3 UPDATE messages:</div>
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<div>1) The first UPDATE: telling that the CPA has started (Cpas)</div>
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<div>UPDATE sip:<a href="mailto:9193929898@14.10.166.16">9193929898@14.10.166.16</a>:5065;transport=udp SIP/2.0</div>
<div>...</div>
<div>Call-ID: <a href="mailto:134401919546410@14.10.166.16">134401919546410@14.10.166.16</a></div>
<div>...</div>
<div>Content-Type: application/x-cisco-cpa</div>
<div>Content-Disposition: signal;handling=optional</div>
<div>Content-Length: 26</div>
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<div>event=detected</div>
<div>status=CpaS</div>
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<div>2. The second UPDATE message: telling that it detected Answering Machine (Asm)</div>
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<div>UPDATE sip:<a href="mailto:559-600-1377@172.24.1.3">559-600-1377@172.24.1.3</a>:5065;transport=udp SIP/2.0</div>
<div>Via: SIP/2.0/UDP 172.24.255.8:5060;branch=z9hG4bK24A149F</div>
<div>From: <sip:<a href="mailto:19492656062@172.24.255.8">19492656062@172.24.255.8</a>>;tag=20E95654-2025</div>
<div>To: <sip:<a href="mailto:559-600-1377@172.24.1.3">559-600-1377@172.24.1.3</a>>;tag=ds3cb988ab</div>
<div>Date: Thu, 13 Dec 2012 04:40:29 GMT</div>
<div>Call-ID: <a href="mailto:1355373606112104@172.24.1.3">1355373606112104@172.24.1.3</a></div>
<div>User-Agent: Cisco-SIPGateway/IOS-12.x</div>
<div>Max-Forwards: 70</div>
<div>Supported: 100rel,timer,resource-priority,replaces,sdp-anat</div>
<div>Timestamp: 1355373631</div>
<div>Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER</div>
<div>CSeq: 102 UPDATE</div>
<div>Contact: <sip:<a href="mailto:19492656062@172.24.255.8">19492656062@172.24.255.8</a>:5060></div>
<div>Min-SE: 1800</div>
<div>Content-Type: application/x-cisco-cpa</div>
<div>Content-Disposition: signal;handling=optional</div>
<div>Content-Length: 168</div>
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<div>event=detected</div>
<div>status=Asm</div>
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<div>3. The third UPDATE message: telling that it detecting the Answering Machine Terminating Tone (AsmT)</div>
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<div>UPDATE sip:<a href="mailto:559-600-1377@172.24.1.3">559-600-1377@172.24.1.3</a>:5065;transport=udp SIP/2.0</div>
<div>Via: SIP/2.0/UDP 172.24.255.8:5060;branch=z9hG4bK24F14B5</div>
<div>From: <sip:<a href="mailto:19492656062@172.24.255.8">19492656062@172.24.255.8</a>>;tag=20E95654-2025</div>
<div>To: <sip:<a href="mailto:559-600-1377@172.24.1.3">559-600-1377@172.24.1.3</a>>;tag=ds3cb988ab</div>
<div>Date: Thu, 13 Dec 2012 04:40:29 GMT</div>
<div>Call-ID: <a href="mailto:1355373606112104@172.24.1.3">1355373606112104@172.24.1.3</a></div>
<div>User-Agent: Cisco-SIPGateway/IOS-12.x</div>
<div>Max-Forwards: 70</div>
<div>Supported: 100rel,timer,resource-priority,replaces,sdp-anat</div>
<div>Timestamp: 1355373638</div>
<div>Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER</div>
<div>CSeq: 103 UPDATE</div>
<div>Contact: <sip:<a href="mailto:19492656062@172.24.255.8">19492656062@172.24.255.8</a>:5060></div>
<div>Min-SE: 1800</div>
<div>Content-Type: application/x-cisco-cpa</div>
<div>Content-Disposition: signal;handling=optional</div>
<div>Content-Length: 172</div>
<div><br>
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<div>event=detected</div>
<div>status=AsmT</div>
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<div><br>
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<div>The UCCX will start performing its action (say, transfer to script and play prompt) after AsmT. This is important becasue if it is done after Asm, then the scenario could be:</div>
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<div>Answering machine is saying "Mr X. is not available. Leave message after beep" <Beep></div>
<div>We get the Asm after the gateway hears "Mr.X..." but the AsmT is sent after the Gateway hears <Beep>. If the media is played after Mr.X (Asm), the answering machine will not be recorfing that prompt and there might be complains that the initial part of
the prompt is not recorded.</div>
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<div>So, if the IPIVR is playing the prompt; then it would be because the AsmT message is received by UCCX. We should look at the UCCX logs and packet captures to check why and when the AsmT message was received. </div>
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<div>Also for AMD, the settings of 'Minimum Silence period' and 'Maximum Term Tone Analysis' should be changed from the default values to 608 and 30000 respectively: </div>
<div><a href="http://docwiki.cisco.com/wiki/Answering_machine/Voice_Mail_is_not_detected,_it_is_marked_as_voice">http://docwiki.cisco.com/wiki/Answering_machine/Voice_Mail_is_not_detected,_it_is_marked_as_voice</a>.</div>
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<div>Hope it helps!</div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Cheers,</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>
<div>CCIE Voice # 40065</div>
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<span style="font-weight: bold;">From: </span>shary shary <<a href="mailto:shaary1@hotmail.com">shaary1@hotmail.com</a>><br>
<span style="font-weight: bold;">Date: </span>Tuesday, 10 December 2013 9:51 PM<br>
<span style="font-weight: bold;">To: </span>"<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight: bold;">Subject: </span>[cisco-voip] Play IVR after AMD greeting<br>
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<div dir="ltr">Hi all,<br>
we are facing one challenge in uccx solution with our customer that when system make an outbound call and customer doesn't pick the call then it starts playing IVR before end of AMD machine recording.
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We need to play the IVR only once the AMD machine stop playing its recording, so that IVR can be recorded completely. Any way to acheive this.<br>
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