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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Brian,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks the issue is resolve, it was an issue with the route pattern. RP had a wild card mask. Changed it to full DN and it worked fine<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;color:black'>:-:gm<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>Grace Maximuangu<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>Voice Solutions Engineer<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:black'>Black Box Network Services<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>Cell: 213.268.6342<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><a href="mailto:grace.maximuangu@blackbox.com"><span style='color:blue'>grace.maximuangu@blackbox.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><a href="http://www.blackbox.com/"><span style='color:blue'>www.blackbox.com</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#17365D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img border=0 width=284 height=57 id="_x0000_i1027" src="cid:image001.jpg@01CEFCAD.9577EF10" alt="bbox logo.JPG"><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Brian Meade (brmeade) [mailto:brmeade@cisco.com] <br><b>Sent:</b> Thursday, December 19, 2013 11:02 AM<br><b>To:</b> Grace Maximuangu; cisco-voip-request@puck.nether.net; Cisco VoIP Group<br><b>Subject:</b> RE: CUCM 9.1/QM Recording Issues<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Grace,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Did you reset the SIP Trunk after adding it?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Pull the SDL traces and find the Digit Analysis for the Recording Destination number Digit Analysis to make sure it’s matching your route pattern and sending it over to the right Route List/SIP Trunk.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Brian<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Grace Maximuangu<br><b>Sent:</b> Thursday, December 19, 2013 1:31 PM<br><b>To:</b> <a href="mailto:cisco-voip-request@puck.nether.net">cisco-voip-request@puck.nether.net</a>; Cisco VoIP Group<br><b>Subject:</b> [cisco-voip] CUCM 9.1/QM Recording Issues<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Customer is running CUCM 9.1, and Quality Manager has just been installed for Monitoring and recording.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>We have everything setup correctly on the call manager side, Turned on BIB, enabled recording, associated recording profile, created SIP profile and added SIP trunk.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>What Works: QM is able to monitor the phone<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Problem: QM is not getting a SIP invite from CUCM, so it cannot issue a response back to start the recording<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Has anyone ran into this issue?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Any assistance is appreciated! <o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>:-:gm<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>Grace Maximuangu<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>Voice Solutions Engineer<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;color:black'>Black Box Network Services<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'>Cell: 213.268.6342<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><a href="mailto:grace.maximuangu@blackbox.com"><span style='color:blue'>grace.maximuangu@blackbox.com</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:black'><a href="http://www.blackbox.com/"><span style='color:blue'>www.blackbox.com</span></a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#17365D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><img border=0 width=284 height=57 id="Picture_x0020_1" src="cid:image003.jpg@01CEFCAD.9574BAC0" alt="bbox logo.JPG"><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>This email and any files transmitted with it are confidential and are intended for the sole use of the individual to whom they are addressed. Black Box Corporation reserves the right to scan all e-mail traffic for restricted content and to monitor all e-mail in general. If you are not the intended recipient or you have received this email in error, any use, dissemination or forwarding of this email is strictly prohibited. If you have received this email in error, please notify the sender by replying to this email.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p></div></body></html>