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<p class="MsoNormal"><span style="color:#1F497D">Customer is running CUCM 9.1, and Quality Manager has just been installed for Monitoring and recording.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We have everything setup correctly on the call manager side, Turned on BIB, enabled recording, associated recording profile, created SIP profile and added SIP trunk.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">What Works: QM is able to monitor the phone<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Problem: QM is not getting a SIP invite from CUCM, so it cannot issue a response back to start the recording<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Has anyone ran into this issue?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Any assistance is appreciated! <o:p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">:-:gm<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Grace Maximuangu<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Voice Solutions Engineer<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black">Black Box Network Services<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Cell: 213.268.6342<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><a href="mailto:grace.maximuangu@blackbox.com"><span style="color:blue">grace.maximuangu@blackbox.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><a href="http://www.blackbox.com/"><span style="color:blue">www.blackbox.com</span></a>
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