<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'>it's very strange. <br><br>it's not a vlan or port issue. i've tested supercopy'ing other phones and they upgrade just fine. <br><br>it's not a phone issue, because i've swapped mac addresses and also supercopy'ed the phone in question, with the same results.<br><br>it really seems like there is a corruption in the configuration on the server that is preventing the phone to download the the correct firmware.<br><br>here are some of the network capture from tftp server.<br><br>===<br>11:54:09.447819 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.tftp: 32 RRQ "SEP000F2470F428.cnf.xml" octet<br>11:54:09.449633 IP sep000ded8be230.uoguelph.ca.49972 > iptccm205.cs.uoguelph.ca.tftp: 21 RRQ "RINGLIST.XML" octet<br>11:54:09.463979 IP sep000ded8be230.uoguelph.ca.49972 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.464826 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.468839 IP sep000ded8be230.uoguelph.ca.49972 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.469779 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.474270 IP sep000ded8be230.uoguelph.ca.49972 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.475133 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.479712 IP sep000ded8be230.uoguelph.ca.49972 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.480262 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.485399 IP sep000ded8be230.uoguelph.ca.49972 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.486470 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.490566 IP sep000ded8be230.uoguelph.ca.49972 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.491425 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.494025 IP sep000ded8be230.uoguelph.ca.49972 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.495967 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.528885 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.531704 IP sep000ded8be230.uoguelph.ca.49973 > iptccm205.cs.uoguelph.ca.tftp: 32 RRQ "DISTINCTIVERINGLIST.XML" octet<br>11:54:09.533727 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.537702 IP sep000ded8be230.uoguelph.ca.49973 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.538596 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.543126 IP sep000ded8be230.uoguelph.ca.49973 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.543867 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.547978 IP sep000ded8be230.uoguelph.ca.49973 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.548843 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.553424 IP sep000ded8be230.uoguelph.ca.49973 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.554560 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.557972 IP sep000ded8be230.uoguelph.ca.49973 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.559119 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.563440 IP sep000ded8be230.uoguelph.ca.49973 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.564268 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:09.566835 IP sep000ded8be230.uoguelph.ca.49973 > iptccm205.cs.uoguelph.ca.34395: UDP, length 4<br>11:54:09.568823 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:10.073203 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:10.076619 IP sep000ded8be230.uoguelph.ca.49971 > iptccm205.cs.uoguelph.ca.34394: UDP, length 4<br>11:54:18.977711 IP sep000ded8be230.uoguelph.ca.49974 > iptccm205.cs.uoguelph.ca.tftp: 31 RRQ "CTLSEP000F2470F428.tlv" octet<br>11:54:19.047133 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.tftp: 32 RRQ "SEP000F2470F428.cnf.xml" octet<br>11:54:19.053141 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.057149 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.061265 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.065132 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.069134 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.073420 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.077500 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.081423 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.085430 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.089654 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.093778 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.097794 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.101711 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.105731 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.109709 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.113705 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.117744 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:19.121230 IP sep000ded8be230.uoguelph.ca.49975 > iptccm205.cs.uoguelph.ca.34396: UDP, length 4<br>11:54:41.647290 IP sep000ded8be230.uoguelph.ca.50810 > iptccm205.cs.uoguelph.ca.tftp: 31 RRQ "CTLSEP000F2470F428.tlv" octet<br>11:54:41.687077 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.tftp: 32 RRQ "SEP000F2470F428.cnf.xml" octet<br>11:54:41.691632 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.694737 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.697852 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.701000 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.704173 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.707284 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.710442 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.713608 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.716720 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.719857 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.723011 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.726181 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.729288 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.732431 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.735624 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.738732 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.741898 IP sep000ded8be230.uoguelph.ca.50811 > iptccm205.cs.uoguelph.ca.34397: UDP, length 7<br>11:54:41.761017 IP sep000ded8be230.uoguelph.ca.50812 > iptccm205.cs.uoguelph.ca.tftp: 28 RRQ "SIP000F2470F428.cnf" octet<br>11:54:41.791964 IP sep000ded8be230.uoguelph.ca.50813 > iptccm205.cs.uoguelph.ca.tftp: 28 RRQ "MGC000F2470F428.cnf" octet<br>11:54:41.813609 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.tftp: 27 RRQ "XMLDefault.cnf.xml" octet<br>11:54:41.817637 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.821031 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.824176 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.827298 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.830519 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.833602 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.836767 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.839887 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.843021 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.846187 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.849306 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.852447 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.855584 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.858764 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.861601 IP sep000ded8be230.uoguelph.ca.50814 > iptccm205.cs.uoguelph.ca.34397: UDP, length 4<br>11:54:41.931359 IP sep000ded8be230.uoguelph.ca.50815 > iptccm205.cs.uoguelph.ca.tftp: 27 RRQ "P00308010200.loads" octet<br>11:54:41.935318 IP sep000ded8be230.uoguelph.ca.50815 > iptccm205.cs.uoguelph.ca.34398: UDP, length 4<br>11:54:53.547592 IP sep000ded8be230.uoguelph.ca.49960 > iptccm205.cs.uoguelph.ca.tftp: 31 RRQ "CTLSEP000F2470F428.tlv" octet<br>11:54:53.621423 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.tftp: 32 RRQ "SEP000F2470F428.cnf.xml" octet<br>11:54:53.627035 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.631321 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.635317 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.639297 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.643313 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.647302 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.651322 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.655317 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.659342 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.663595 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.667605 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.672449 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.676464 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.680731 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.685026 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.689046 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.693025 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:54:53.696471 IP sep000ded8be230.uoguelph.ca.49961 > iptccm205.cs.uoguelph.ca.34399: UDP, length 4<br>11:55:17.245035 IP sep000ded8be230.uoguelph.ca.50911 > iptccm205.cs.uoguelph.ca.tftp: 31 RRQ "CTLSEP000F2470F428.tlv" octet<br>11:55:17.284466 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.tftp: 32 RRQ "SEP000F2470F428.cnf.xml" octet<br>11:55:17.289045 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.292162 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.295314 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.298476 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.301578 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.304729 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.307864 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.311050 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.314153 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.317300 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.320488 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.323605 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.326761 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.329881 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.333029 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.336175 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.339324 IP sep000ded8be230.uoguelph.ca.50912 > iptccm205.cs.uoguelph.ca.34400: UDP, length 7<br>11:55:17.358223 IP sep000ded8be230.uoguelph.ca.50913 > iptccm205.cs.uoguelph.ca.tftp: 28 RRQ "SIP000F2470F428.cnf" octet<br>11:55:17.387049 IP sep000ded8be230.uoguelph.ca.50914 > iptccm205.cs.uoguelph.ca.tftp: 28 RRQ "MGC000F2470F428.cnf" octet<br>11:55:17.408463 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.tftp: 27 RRQ "XMLDefault.cnf.xml" octet<br>11:55:17.412322 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.415647 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.418863 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.421886 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.425039 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.428180 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.431308 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.434510 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.437611 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.440748 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.443885 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.447048 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.450187 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.453348 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.456171 IP sep000ded8be230.uoguelph.ca.50915 > iptccm205.cs.uoguelph.ca.34400: UDP, length 4<br>11:55:17.525904 IP sep000ded8be230.uoguelph.ca.50916 > iptccm205.cs.uoguelph.ca.tftp: 27 RRQ "P00308010200.loads" octet<br>11:55:17.529626 IP sep000ded8be230.uoguelph.ca.50916 > iptccm205.cs.uoguelph.ca.34401: UDP, length 4<br>11:55:30.155444 IP sep000ded8be230.uoguelph.ca.50061 > iptccm205.cs.uoguelph.ca.tftp: 31 RRQ "CTLSEP000F2470F428.tlv" octet<br>11:55:30.229466 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.tftp: 32 RRQ "SEP000F2470F428.cnf.xml" octet<br>11:55:30.234891 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.239149 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.243152 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.247153 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.251177 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.255233 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.259209 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.263164 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.267157 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.271161 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.275563 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.279778 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.283744 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.288045 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.292033 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.296033 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.300021 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br>11:55:30.303462 IP sep000ded8be230.uoguelph.ca.50062 > iptccm205.cs.uoguelph.ca.34402: UDP, length 4<br><br><br>===<br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>To: </b>"Stephen Welsh" <stephen.welsh@unifiedfx.com><br><b>Cc: </b>"cisco-voip (cisco-voip@puck.nether.net)" <cisco-voip@puck.nether.net><br><b>Sent: </b>Thursday, January 9, 2014 10:03:26 AM<br><b>Subject: </b>Re: [cisco-voip] Trouble upgrading 7960 phone from P00308010200 to P0030801SR02 (or downgrade to P00308010100)<br><br><style>p { margin: 0; }</style><div style="font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000">From the phone webserver, under device logs:status messages, i see only "SEP000F24C6A228.cnf.xml" on one line.<br><br>There is quite a bit more information under the other logs, but not sure how to read that. I've included it if there are well known translations.<br><br><hr>Stack Statistics<br><br>Socket Task 668 of 1200<br>Phone Task 2032 of 4000<br>DSPPoll Task 340 of 1200<br>RTP Task 592 of 2400<br>TLS Task 112 of 6000<br>Config Task 2396 of 6000<br>Display Task 404 of 1300<br>CAST Task 156 of 1600<br>Sidecar Task 356 of 2000<br>Audit Task 432 of 1600<br>Undefined Mode 164 of 3000<br>SVC Mode 12 of 40<br>IRQ Mode 100 of 800<br>FIQ Mode 100 of 800<br>SYS Mode 224 of 500<br><br><hr>Device Logs: Debug Display<br><br> 3187252159 Code:3e, P:0, S:0<br> TTY Task Call Stack:<br> 00416e02<br> 00416eac<br> 0041b52a<br> 0041b6ae<br> 0041c074<br> 00411498<br> 2027-08-06 09:04:08.840 Code:30f, P:0, S:800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:08.960 Code:30f, P:0, S:800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:07.840 Code:30f, P:0, S:800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2014-01-09 08:48:29.590 Code:8106, P:0, S:12300800<br> 2014-01-09 08:48:30.490 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:08.020 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:07.800 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2014-01-09 09:00:08.440 Code:8106, P:0, S:12300800<br> 2014-01-09 09:00:09.360 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:07.810 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:08.800 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br><br><hr><br><br><div><span></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Stephen Welsh" <stephen.welsh@unifiedfx.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>"cisco-voip (cisco-voip@puck.nether.net)" <cisco-voip@puck.nether.net><br><b>Sent: </b>Thursday, January 9, 2014 9:52:55 AM<br><b>Subject: </b>Re: [cisco-voip] Trouble upgrading 7960 phone from P00308010200 to P0030801SR02 (or downgrade to P00308010100)<br><br>
If you haven’t already, see what the phone logs from it’s web server says, there should be more detail there.
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<div><span style="orphans: 2; text-align: -webkit-auto; widows: 2;">Kind Regards.</span></div>
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<div style="font-size: 12px;"><font color="#0f61c8"><br>
</font><span style="font-size: inherit; orphans: 2; text-align: -webkit-auto; widows: 2; ">Stephen Welsh</span></div>
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<span style="color: rgb(0, 0, 0); font-family: Helvetica; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: -webkit-auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><br class="Apple-interchange-newline">
<span><img id="83676DFC-3A9F-4AE0-ADD9-A48C4D736693" src="cid:image001.png@01CEAFE6.C53903B0" width="100" height="16"></span>
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================================================================</span><br>
<b style="font-family: Calibri, sans-serif; font-size: 11pt; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; "><span style="font-size: 10pt; font-family: Helvetica, sans-serif; color: red; ">Unified FX’s FREE Educational seminars on The
Essentials of Endpoint Security & Compliance</span></b><br>
<span style="orphans: 2; text-align: -webkit-auto; widows: 2; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; line-height: 15pt; ">• Session 1: The Impact of Security by Default (Recording: </span><a href="http://goo.gl/2yJaKm" style="orphans: 2; text-align: -webkit-auto; widows: 2; " target="_blank">http://goo.gl/2yJaKm</a><span style="background-color: white; orphans: 2; text-align: -webkit-auto; widows: 2; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; line-height: 15pt; ">)</span><br>
<span style="color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; background-color: white; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; ">• Session 2: Understanding and Managing ITL & CTL Files (Recording: </span><a href="http://goo.gl/w05Dqh" target="_blank">http://goo.gl/w05Dqh</a>)</div>
<div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-align: start;">
<span style="color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; background-color: white; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; ">• Session 3: Leading Practices for Endpoint Security & Compliance (</span><span style="font-size: 9pt; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; background-color: white; line-height: 15pt; ">Recording: </span><a href="http://goo.gl/GuXy2P" target="_blank">http://goo.gl/GuXy2P</a><span style="background-color: white; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; line-height: 15pt; ">)</span></div>
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<div>On 9 Jan 2014, at 14:47, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:</div>
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<div style="font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;">
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We have on 7960 that I'm having trouble upgrading and I don't know why. I'd like to understand why and hopefully resole it in the event we get more of these when we do our campus upgrades.<br>
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There are other 7940s and 7960s that are on the same VLAN and same switch which have been upgraded fine. I can't even downgrade from P00308010200 to P00308010100. I believe this means I need to focus on the phone itself rather than anything else.<br>
<br>
I have done a factory reset and this did not help. The phone simply cycles the reboot process over and over again. On the screen flashes the normal process, but it lists only P00308010200. In a nutshell, on the screen I see:<br>
<ol>
<li>Configuring IP</li><li>Configuring CM List</li><li>Configuring VLAN</li><li>Configuring IP</li><li>quick flash of something, I think relating to the cnf file</li><li>TFTP P00308010200. loads</li><li>Configuring VLAN</li><li>Configuring CM List</li><li>start at #3 again...</li></ol>
<div style="margin: 0px;">Is there something I can do on the TFTP server to erase the configuration of this phone? I only recently uploaded a few firmware files so the TFTP server has already been restarted.</div>
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<div style="margin: 0px;">Thoughts?</div>
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<div><span></span>---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519‐824‐4120 Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<span></span><br>
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