<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'>From the phone webserver, under device logs:status messages, i see only "SEP000F24C6A228.cnf.xml" on one line.<br><br>There is quite a bit more information under the other logs, but not sure how to read that. I've included it if there are well known translations.<br><br><hr>Stack Statistics<br><br>Socket Task 668 of 1200<br>Phone Task 2032 of 4000<br>DSPPoll Task 340 of 1200<br>RTP Task 592 of 2400<br>TLS Task 112 of 6000<br>Config Task 2396 of 6000<br>Display Task 404 of 1300<br>CAST Task 156 of 1600<br>Sidecar Task 356 of 2000<br>Audit Task 432 of 1600<br>Undefined Mode 164 of 3000<br>SVC Mode 12 of 40<br>IRQ Mode 100 of 800<br>FIQ Mode 100 of 800<br>SYS Mode 224 of 500<br><br><hr>Device Logs: Debug Display<br><br> 3187252159 Code:3e, P:0, S:0<br> TTY Task Call Stack:<br> 00416e02<br> 00416eac<br> 0041b52a<br> 0041b6ae<br> 0041c074<br> 00411498<br> 2027-08-06 09:04:08.840 Code:30f, P:0, S:800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:08.960 Code:30f, P:0, S:800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:07.840 Code:30f, P:0, S:800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2014-01-09 08:48:29.590 Code:8106, P:0, S:12300800<br> 2014-01-09 08:48:30.490 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:08.020 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:07.800 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2014-01-09 09:00:08.440 Code:8106, P:0, S:12300800<br> 2014-01-09 09:00:09.360 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:07.810 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br> 2027-08-06 09:04:08.800 Code:30f, P:0, S:12300800<br> Config Task Call Stack:<br> 00096dba<br> 000469ba<br> 0004640c<br> 00046f58<br> 0005a462<br> 00082c14<br> 00082ca4<br> 00099946<br> 0007f3b0<br> 0008314e<br> 00058e9c<br> 0008a81a<br> 00073430<br> 000599fe<br><br><hr><br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Stephen Welsh" <stephen.welsh@unifiedfx.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>"cisco-voip (cisco-voip@puck.nether.net)" <cisco-voip@puck.nether.net><br><b>Sent: </b>Thursday, January 9, 2014 9:52:55 AM<br><b>Subject: </b>Re: [cisco-voip] Trouble upgrading 7960 phone from P00308010200 to P0030801SR02 (or downgrade to P00308010100)<br><br>
If you haven’t already, see what the phone logs from it’s web server says, there should be more detail there.
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<div><span style="orphans: 2; text-align: -webkit-auto; widows: 2;">Kind Regards.</span></div>
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</font><span style="font-size: inherit; orphans: 2; text-align: -webkit-auto; widows: 2; ">Stephen Welsh</span></div>
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================================================================</span><br>
<b style="font-family: Calibri, sans-serif; font-size: 11pt; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; "><span style="font-size: 10pt; font-family: Helvetica, sans-serif; color: red; ">Unified FX’s FREE Educational seminars on The
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<span style="color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; background-color: white; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; ">• Session 2: Understanding and Managing ITL & CTL Files (Recording: </span><a href="http://goo.gl/w05Dqh" target="_blank">http://goo.gl/w05Dqh</a>)</div>
<div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-align: start;">
<span style="color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; background-color: white; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; ">• Session 3: Leading Practices for Endpoint Security & Compliance (</span><span style="font-size: 9pt; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; background-color: white; line-height: 15pt; ">Recording: </span><a href="http://goo.gl/GuXy2P" target="_blank">http://goo.gl/GuXy2P</a><span style="background-color: white; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; line-height: 15pt; ">)</span></div>
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<div>On 9 Jan 2014, at 14:47, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:</div>
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We have on 7960 that I'm having trouble upgrading and I don't know why. I'd like to understand why and hopefully resole it in the event we get more of these when we do our campus upgrades.<br>
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There are other 7940s and 7960s that are on the same VLAN and same switch which have been upgraded fine. I can't even downgrade from P00308010200 to P00308010100. I believe this means I need to focus on the phone itself rather than anything else.<br>
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I have done a factory reset and this did not help. The phone simply cycles the reboot process over and over again. On the screen flashes the normal process, but it lists only P00308010200. In a nutshell, on the screen I see:<br>
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<li>Configuring IP</li><li>Configuring CM List</li><li>Configuring VLAN</li><li>Configuring IP</li><li>quick flash of something, I think relating to the cnf file</li><li>TFTP P00308010200. loads</li><li>Configuring VLAN</li><li>Configuring CM List</li><li>start at #3 again...</li></ol>
<div style="margin: 0px;">Is there something I can do on the TFTP server to erase the configuration of this phone? I only recently uploaded a few firmware files so the TFTP server has already been restarted.</div>
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<div style="margin: 0px;">Thoughts?</div>
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<div><span></span>---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519‐824‐4120 Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<span></span><br>
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