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<p class="MsoNormal"><span style="color:#1F497D">A factory reset removes the ITL, but could also put you on a firmware that is not a direct jump to your current Device Defaults, leaving the user stuck on the older load.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">--
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Adam
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, January 15, 2014 11:04 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> Re: [cisco-voip] ITL Files and UC Upgrades<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
hi Brian,<br>
<br>
I'm planning a v7 to v9 upgrade and will be looking at (and testing) back out procedures. My hope is that if we need to roll back to v7, using the roll back parameter will help, but in the event it doesn't we'll have to manually fix things. The document you
reference talks about deleting the ITL files manually, but I'm wondering if performing a factory reset does the same thing?<br>
<br>
My concern is that the instructions to delete the ITL file are (might be) a little more complicated than a factory reset.<br>
<br>
Thoughts?<br>
<br>
Lelio<br>
<br>
<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com">brmeade@cisco.com</a>><br>
<b>To: </b>"Dana Tong" <<a href="mailto:Dana_Tong@bridgepoint.com.au">Dana_Tong@bridgepoint.com.au</a>>, "<a href="mailto:cisco-voip@puck.nether.net%20(cisco-voip@puck.nether.net)">cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, January 15, 2014 9:23:25 AM<br>
<b>Subject: </b>Re: [cisco-voip] ITL Files and UC Upgrades</span><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Dana,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The rollback option requires all phones to be reset after changing the Enterprise Parameter so that the phones can get the new blank ITL. After they get the new blank ITL is when you can then move it to the
other cluster. The rollback option isn’t preferred since phones on the old cluster will have problems with secure services such as corporate directory before they are moved to the new cluster. I’d suggest using the Bulk Certificate Export/Consolidate/Import
option to maintain 100% functionality while also allowing you to roll phones back to the old cluster if something went wrong with the upgrade easily. Check out
<a href="https://supportforums.cisco.com/docs/DOC-15799" target="_blank">https://supportforums.cisco.com/docs/DOC-15799</a> for more info on this.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Brian</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Wednesday, January 15, 2014 12:25 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> [cisco-voip] ITL Files and UC Upgrades</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black">Hi all,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black">I was just testing the process for migrating handsets from an old 8.0 cluster on MCS hardware to new virtualised UCM.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span lang="EN-AU" style="font-family:Symbol;color:black">·</span><span lang="EN-AU" style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span lang="EN-AU" style="color:black">I set the Enterprise Parameter – Prepare cluster for rollback to pre 8.0.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span lang="EN-AU" style="font-family:Symbol;color:black">·</span><span lang="EN-AU" style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span lang="EN-AU" style="color:black">Restarted the Trust Verification Service on all nodes.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span lang="EN-AU" style="font-family:Symbol;color:black">·</span><span lang="EN-AU" style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span lang="EN-AU" style="color:black">Restarted the TFTP service on all nodes.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span lang="EN-AU" style="font-family:Symbol;color:black">·</span><span lang="EN-AU" style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span lang="EN-AU" style="color:black">Restarted my pilot handset.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span lang="EN-AU" style="font-family:Symbol;color:black">·</span><span lang="EN-AU" style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span lang="EN-AU" style="color:black">Once this was completed I changed the TFTP servers to point to the new cluster and restarted the phone.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span lang="EN-AU" style="font-family:Symbol;color:black">·</span><span lang="EN-AU" style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span lang="EN-AU" style="color:black">The phone came back on the old cluster.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black">I had to manually go in to the phone and delete the ITL file and reset it again before it would register to the new cluster.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black">Am I doing something wrong? What is the correct procedure? (I am aware of other third-party applications which will do this for me).</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black"><br>
Cheers</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black">Dana</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif";color:black"><br>
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