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Hi,
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<div>As mentioned (thanks Mary :) PhoneView is very effective at managing ITL/CTL files, and the good news is the latest version (4.0, due for release very shorty) automatically falls back to the phones web server so it works with unregistered phones too, assuming
they can still authenticate requests etc.</div>
<div><br>
</div>
<div>A relevant new feature added to version 4.0 is the speed and efficiency increase, it’s now possible to delete ITL files from clusters with 10,000+ phones in minutes instead of days. In testing we have found that PhoneView 4.0 is now 100x faster than ALL
other methods!</div>
<div><br>
</div>
<div>However one of the best features beyond just deleting ITL/CTL files is the unique ability to detect which phones have an invalid ITL file, analyse which phones can be fixed remotely or may need someone to physically go to the phone. PhoneView exports a
full inventory as well as a “Physical Remediation” list that includes the switch, port & user for each device that can’t be fixed remotely. So if you do have any ITL issues, you have the greatest chance of fixing them remotely, and if they do need someone
to manually fix the phone you have a detailed list you can use.</div>
<div><br>
</div>
<div>In my signature I’ve included the webinar recordings Akhil Behl (author of Securing Cisco IP Telephony Networks) and I presented that cover this subject matter.</div>
<div><br>
</div>
<div>If you (or anyone else) would like to try version 4.0, we have provided early access, simply submit a trial request here:</div>
<div><br>
</div>
<div><a href="http://www.unifiedfx.com/phoneview/trial">http://www.unifiedfx.com/phoneview/trial</a></div>
<div><br>
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<div style="font-size: 12px;">Kind Regards.<br>
<font color="#0f61c8"><br>
</font><span style="font-size: inherit; orphans: 2; text-align: -webkit-auto; widows: 2; ">Stephen Welsh</span></div>
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<span style="font-family: Helvetica, sans-serif; font-size: 13.5pt; background-color: white; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; ">================================================================</span><br>
<b style="font-family: Calibri, sans-serif; font-size: 11pt; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; "><span style="font-size: 10pt; font-family: Helvetica, sans-serif; color: red; ">Unified FX’s FREE Educational seminars on The
Essentials of Endpoint Security & Compliance</span></b><br>
<span style="orphans: 2; text-align: -webkit-auto; widows: 2; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; line-height: 15pt; ">• Session 1: The Impact of Security by Default (Recording: </span><a href="http://goo.gl/2yJaKm" style="orphans: 2; text-align: -webkit-auto; widows: 2; ">http://goo.gl/2yJaKm</a><span style="background-color: white; orphans: 2; text-align: -webkit-auto; widows: 2; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; line-height: 15pt; ">)</span><br>
<span style="color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; background-color: white; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; ">• Session 2: Understanding and Managing ITL & CTL Files (Recording: </span><a href="http://goo.gl/w05Dqh">http://goo.gl/w05Dqh</a>)</div>
<div style="color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-align: start;">
<span style="color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; background-color: white; line-height: 15pt; orphans: 2; text-align: -webkit-auto; widows: 2; ">• Session 3: Leading Practices for Endpoint Security & Compliance (</span><span style="font-size: 9pt; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; background-color: white; line-height: 15pt; ">Recording: </span><a href="http://goo.gl/GuXy2P">http://goo.gl/GuXy2P</a><span style="background-color: white; color: rgb(51, 51, 51); font-family: Helvetica, sans-serif; font-size: 9pt; line-height: 15pt; ">)</span></div>
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<div style="orphans: 2; widows: 2; "><span style="background-color: white; font-family: Helvetica, sans-serif; font-size: 13.5pt; line-height: 15pt; text-align: -webkit-auto;">================================================================</span></div>
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<br>
<div>
<div>On 15 Jan 2014, at 17:38, <<a href="mailto:MManly@TEP.com">MManly@TEP.com</a>> <<a href="mailto:MManly@TEP.com">MManly@TEP.com</a>> wrote:</div>
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<span style="color: rgb(31, 73, 125);">Fair enough. I have not used the roll back option and yes, phone registration would be necessary for the tool to be useful to you.<o:p></o:p></span></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"><span class="Apple-converted-space"> </span>Lelio Fulgenzi [<a href="mailto:lelio@uoguelph.ca">mailto:lelio@uoguelph.ca</a>]<span class="Apple-converted-space"> </span><br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, January 15, 2014 10:33 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Manly, Mary<br>
<b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>;
<a href="mailto:afrankel@cisco.com">afrankel@cisco.com</a><br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] ITL Files and UC Upgrades<o:p></o:p></span></div>
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<o:p> </o:p></div>
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<span style="font-size: 10pt; font-family: Verdana, sans-serif;">The problem with those remote control tools, is that as far as I know, the phones need to be registered. If the phones are registered, then the roll back parameter should suffice.<span class="Apple-converted-space"> </span><br>
<br>
I'm not clear where the remote control tool will help really.<br>
<br>
Lelio<br>
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<o:p></o:p></span></p>
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<span style="font-size: 10pt; font-family: Verdana, sans-serif;">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;">824</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" style="color: purple; text-decoration: underline;">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" style="color: purple; text-decoration: underline;">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></div>
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<b><span style="font-family: Helvetica, sans-serif;">From:<span class="Apple-converted-space"> </span></span></b><span style="font-family: Helvetica, sans-serif;"><a href="mailto:MManly@TEP.com">MManly@TEP.com</a><br>
<b>To:<span class="Apple-converted-space"> </span></b>lelio@uoguelph.ca, afrankel@cisco.com<br>
<b>Cc:<span class="Apple-converted-space"> </span></b>cisco-voip@puck.nether.net<br>
<b>Sent:<span class="Apple-converted-space"> </span></b>Wednesday, January 15, 2014 12:07:42 PM<br>
<b>Subject:<span class="Apple-converted-space"> </span></b>RE: [cisco-voip] ITL Files and UC Upgrades<br>
<br>
</span><span style="">Phone view from unified fx is a really useful product for phone management. We used it in my previous job to delete ctl files when moving from secure to non secure mode and it worked great.<span class="Apple-converted-space"> </span><br>
<br>
I think there is now a YouTube video demonstrating the deletion of itl files using it.<span class="Apple-converted-space"> </span><br>
<br>
It's not free, but we'll worth it, IMHO.<span class="Apple-converted-space"> </span><br>
<br>
Sent from my Android phone using TouchDown (<a href="http://www.nitrodesk.com/" style="color: purple; text-decoration: underline;">www.nitrodesk.com</a>)<br>
<br>
-----Original Message-----<span class="Apple-converted-space"> </span><br>
<b>From:</b><span class="Apple-converted-space"> </span>Adam Frankel (afrankel) [<a href="mailto:afrankel@cisco.com">afrankel@cisco.com</a>]<br>
<b>Received:</b><span class="Apple-converted-space"> </span>Wednesday, 15 Jan 2014, 9:58AM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Lelio Fulgenzi [<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>]<br>
<b>CC:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;">cisco-voip@puck.nether.net</a><span class="Apple-converted-space"> </span>(<a href="mailto:cisco-voip@puck.nether.net" style="color: purple; text-decoration: underline;">cisco-voip@puck.nether.net</a>)
[<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>]<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] ITL Files and UC Upgrades</span><span style="font-size: 12pt; font-family: Helvetica, sans-serif;"><o:p></o:p></span></p>
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<span style="color: rgb(31, 73, 125);">A factory reset removes the ITL, but could also put you on a firmware that is not a direct jump to your current Device Defaults, leaving the user stuck on the older load.</span><span style=""><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125);"> </span><span style=""><o:p></o:p></span></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125);">--</span><span style=""><o:p></o:p></span></div>
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<span style="font-size: 10pt; font-family: 'Courier New'; color: rgb(31, 73, 125);">Adam</span><span style=""><o:p></o:p></span></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"><span class="Apple-converted-space"> </span>cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b>On
Behalf Of<span class="Apple-converted-space"> </span></b>Lelio Fulgenzi<br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, January 15, 2014 11:04 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span>Brian Meade (brmeade)<br>
<b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] ITL Files and UC Upgrades</span><span style=""><o:p></o:p></span></div>
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<span style=""> <o:p></o:p></span></div>
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hi Brian,<br>
<br>
I'm planning a v7 to v9 upgrade and will be looking at (and testing) back out procedures. My hope is that if we need to roll back to v7, using the roll back parameter will help, but in the event it doesn't we'll have to manually fix things. The document you
reference talks about deleting the ITL files manually, but I'm wondering if performing a factory reset does the same thing?<br>
<br>
My concern is that the instructions to delete the ITL file are (might be) a little more complicated than a factory reset.<br>
<br>
Thoughts?<br>
<br>
Lelio<br>
<br>
<br>
</span><span style=""><o:p></o:p></span></p>
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<span style="font-size: 10pt; font-family: Verdana, sans-serif;">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;">824</span><span style="font-size: 10pt; font-family: 'Cambria Math', serif;">‐</span><span style="font-size: 10pt; font-family: Verdana, sans-serif;">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank" style="color: purple; text-decoration: underline;">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank" style="color: purple; text-decoration: underline;">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style=""><o:p></o:p></span></div>
</div>
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<span style="font-size: 10pt; font-family: Verdana, sans-serif;"> </span><span style=""><o:p></o:p></span></div>
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<b><span style="font-family: Helvetica, sans-serif;">From:<span class="Apple-converted-space"> </span></span></b><span style="font-family: Helvetica, sans-serif;">"Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank" style="color: purple; text-decoration: underline;">brmeade@cisco.com</a>><br>
<b>To:<span class="Apple-converted-space"> </span></b>"Dana Tong" <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank" style="color: purple; text-decoration: underline;">Dana_Tong@bridgepoint.com.au</a>>, "<a href="mailto:cisco-voip@puck.nether.net%20(cisco-voip@puck.nether.net)" target="_blank" style="color: purple; text-decoration: underline;">cisco-voip@puck.nether.net
(cisco-voip@puck.nether.net)</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline;">cisco-voip@puck.nether.net</a>><br>
<b>Sent:<span class="Apple-converted-space"> </span></b>Wednesday, January 15, 2014 9:23:25 AM<br>
<b>Subject:<span class="Apple-converted-space"> </span></b>Re: [cisco-voip] ITL Files and UC Upgrades</span><span style=""><o:p></o:p></span></p>
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<span style="color: rgb(31, 73, 125);">Dana,</span><span style=""><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125);"> </span><span style=""><o:p></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 11pt; font-family: Calibri, sans-serif;">
<span style="color: rgb(31, 73, 125);">The rollback option requires all phones to be reset after changing the Enterprise Parameter so that the phones can get the new blank ITL. After they get the new blank ITL is when you can then move it to the other cluster.
The rollback option isn’t preferred since phones on the old cluster will have problems with secure services such as corporate directory before they are moved to the new cluster. I’d suggest using the Bulk Certificate Export/Consolidate/Import option to maintain
100% functionality while also allowing you to roll phones back to the old cluster if something went wrong with the upgrade easily. Check out<a href="https://supportforums.cisco.com/docs/DOC-15799" target="_blank" style="color: purple; text-decoration: underline;">https://supportforums.cisco.com/docs/DOC-15799</a><span class="Apple-converted-space"> </span>for
more info on this.</span><span style=""><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125);"> </span><span style=""><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125);">Brian</span><span style=""><o:p></o:p></span></div>
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<span style="color: rgb(31, 73, 125);"> </span><span style=""><o:p></o:p></span></div>
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<b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif;"><span class="Apple-converted-space"> </span>cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline;">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b>On
Behalf Of<span class="Apple-converted-space"> </span></b>Dana Tong<br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, January 15, 2014 12:25 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline;">cisco-voip@puck.nether.net</a><span class="Apple-converted-space"> </span>(<a href="mailto:cisco-voip@puck.nether.net" target="_blank" style="color: purple; text-decoration: underline;">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] ITL Files and UC Upgrades</span><span style=""><o:p></o:p></span></div>
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<span style=""> <o:p></o:p></span></div>
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<span lang="EN-AU" style="">Hi all,</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style=""> </span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="">I was just testing the process for migrating handsets from an old 8.0 cluster on MCS hardware to new virtualised UCM.</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style=""> </span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="font-family: Symbol;">·</span><span lang="EN-AU" style="font-size: 7pt; font-family: 'Times New Roman', serif;"> <span class="Apple-converted-space"> </span></span><span lang="EN-AU" style="">I set the Enterprise Parameter –
Prepare cluster for rollback to pre 8.0.</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="font-family: Symbol;">·</span><span lang="EN-AU" style="font-size: 7pt; font-family: 'Times New Roman', serif;"> <span class="Apple-converted-space"> </span></span><span lang="EN-AU" style="">Restarted the Trust Verification
Service on all nodes.</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="font-family: Symbol;">·</span><span lang="EN-AU" style="font-size: 7pt; font-family: 'Times New Roman', serif;"> <span class="Apple-converted-space"> </span></span><span lang="EN-AU" style="">Restarted the TFTP service on all
nodes.</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="font-family: Symbol;">·</span><span lang="EN-AU" style="font-size: 7pt; font-family: 'Times New Roman', serif;"> <span class="Apple-converted-space"> </span></span><span lang="EN-AU" style="">Restarted my pilot handset.</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style=""> </span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="font-family: Symbol;">·</span><span lang="EN-AU" style="font-size: 7pt; font-family: 'Times New Roman', serif;"> <span class="Apple-converted-space"> </span></span><span lang="EN-AU" style="">Once this was completed I changed
the TFTP servers to point to the new cluster and restarted the phone.</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="font-family: Symbol;">·</span><span lang="EN-AU" style="font-size: 7pt; font-family: 'Times New Roman', serif;"> <span class="Apple-converted-space"> </span></span><span lang="EN-AU" style="">The phone came back on the old cluster.</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style=""> </span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="">I had to manually go in to the phone and delete the ITL file and reset it again before it would register to the new cluster.</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style=""> </span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="">Am I doing something wrong? What is the correct procedure? (I am aware of other third-party applications which will do this for me).</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style=""><br>
Cheers</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style="">Dana</span><span style=""><o:p></o:p></span></div>
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<span lang="EN-AU" style=""> </span><span style=""><o:p></o:p></span></div>
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