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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Hey mate,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I asked the same question of my colleague the other day. Why not just the rollback parameter?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">In his case, they were doing a phased migration.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">The rollback parameter affects all phones in the new cluster (including the ones that are working successfully)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">As Brian mentioned, the rollback causes other service issues and again – and it would affect all your phones in this case.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">In terms of registration, if the old cluster is there still (I.e. you stood them up in parallel), then you should be able to remote control them and delete ITL. (I did this to roll
some back to a 4.1.3 cluster once)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Out of curiosity more than anything..<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I don’t think the phone actually needs to be registered to remote control it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">The RC products would use CUCM to get the list of devices, and eventually the IP addresses (to target the web servers of the phones for RC)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">By default CUCM would also be used for authorisation of the web request to phone (but this could be proxied – point Auth URL to web page that always returns Authorized message to phone)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Then it’s just a question of when the web server is running on the phone – i.e. if it’s looping through trying to find a CM, but it’s on the network, does it answer web requests, not
too sure on this part.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Maybe someone else knows for sure, or has messed around with this a bit more.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Tim.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Thursday, 16 January 2014 4:33 AM<br>
<b>To:</b> MManly@TEP.com<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] ITL Files and UC Upgrades<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">The problem with those remote control tools, is that as far as I know, the phones need to be registered. If the phones are registered,
then the roll back parameter should suffice. <br>
<br>
I'm not clear where the remote control tool will help really.<br>
<br>
Lelio<br>
<br>
<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr size="2" width="100%" align="center" id="zwchr">
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black"><a href="mailto:MManly@TEP.com">MManly@TEP.com</a><br>
<b>To: </b><a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>, <a href="mailto:afrankel@cisco.com">
afrankel@cisco.com</a><br>
<b>Cc: </b><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Sent: </b>Wednesday, January 15, 2014 12:07:42 PM<br>
<b>Subject: </b>RE: [cisco-voip] ITL Files and UC Upgrades<br>
<br>
</span><span style="color:black">Phone view from unified fx is a really useful product for phone management. We used it in my previous job to delete ctl files when moving from secure to non secure mode and it worked great.
<br>
<br>
I think there is now a YouTube video demonstrating the deletion of itl files using it.
<br>
<br>
It's not free, but we'll worth it, IMHO. <br>
<br>
Sent from my Android phone using TouchDown (<a href="http://www.nitrodesk.com">www.nitrodesk.com</a>)<br>
<br>
-----Original Message----- <br>
<b>From:</b> Adam Frankel (afrankel) [afrankel@cisco.com]<br>
<b>Received:</b> Wednesday, 15 Jan 2014, 9:58AM<br>
<b>To:</b> Lelio Fulgenzi [lelio@uoguelph.ca]<br>
<b>CC:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>) [cisco-voip@puck.nether.net]<br>
<b>Subject:</b> Re: [cisco-voip] ITL Files and UC Upgrades</span><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
<div>
<div>
<p class="MsoNormal"><span style="color:#1F497D">A factory reset removes the ITL, but could also put you on a firmware that is not a direct jump to your current Device Defaults, leaving the user stuck on the older load.
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">--
</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New";color:#1F497D">Adam
</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, January 15, 2014 11:04 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] ITL Files and UC Upgrades</span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
hi Brian,<br>
<br>
I'm planning a v7 to v9 upgrade and will be looking at (and testing) back out procedures. My hope is that if we need to roll back to v7, using the roll back parameter will help, but in the event it doesn't we'll have to manually fix things. The document you
reference talks about deleting the ITL files manually, but I'm wondering if performing a factory reset does the same thing?<br>
<br>
My concern is that the instructions to delete the ITL file are (might be) a little more complicated than a factory reset.<br>
<br>
Thoughts?<br>
<br>
Lelio<br>
<br>
<br>
</span><span style="color:black"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr size="2" width="100%" align="center">
</span></div>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Dana Tong" <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>>, "<a href="mailto:cisco-voip@puck.nether.net%20(cisco-voip@puck.nether.net)" target="_blank">cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)</a>"
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, January 15, 2014 9:23:25 AM<br>
<b>Subject: </b>Re: [cisco-voip] ITL Files and UC Upgrades</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Dana,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The rollback option requires all phones to be reset after changing the Enterprise Parameter so that the phones can get the new blank ITL. After they get the new blank ITL is when you can then move it to the
other cluster. The rollback option isn’t preferred since phones on the old cluster will have problems with secure services such as corporate directory before they are moved to the new cluster. I’d suggest using the Bulk Certificate Export/Consolidate/Import
option to maintain 100% functionality while also allowing you to roll phones back to the old cluster if something went wrong with the upgrade easily. Check out
<a href="https://supportforums.cisco.com/docs/DOC-15799" target="_blank">https://supportforums.cisco.com/docs/DOC-15799</a> for more info on this.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Brian</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Wednesday, January 15, 2014 12:25 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> [cisco-voip] ITL Files and UC Upgrades</span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Hi all,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">I was just testing the process for migrating handsets from an old 8.0 cluster on MCS hardware to new virtualised UCM.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span style="color:black">I set the Enterprise Parameter – Prepare cluster for rollback to pre 8.0.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span style="color:black">Restarted the Trust Verification Service on all nodes.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span style="color:black">Restarted the TFTP service on all nodes.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span style="color:black">Restarted my pilot handset.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span style="color:black">Once this was completed I changed the TFTP servers to point to the new cluster and restarted the phone.<o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-family:Symbol;color:black">·</span><span style="font-size:7.0pt;font-family:"Times New Roman","serif";color:black">
</span><span style="color:black">The phone came back on the old cluster.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">I had to manually go in to the phone and delete the ITL file and reset it again before it would register to the new cluster.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Am I doing something wrong? What is the correct procedure? (I am aware of other third-party applications which will do this for me).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><br>
Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black">Dana<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif";color:black"><br>
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