<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'>Do you know the details of how this tool works? For example, does it need the phones to be registered? Does it do an IP address swipe?<br><br>I wonder if I can open a case ahead of time to get the tool.<br><br>Lelio<br><br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Andy" <andy.carse@gmail.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca>, "Adam Frankel (afrankel)" <afrankel@cisco.com><br><b>Cc: </b>"cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)" <cisco-voip@puck.nether.net><br><b>Sent: </b>Wednesday, January 15, 2014 1:39:27 PM<br><b>Subject: </b>Re: [cisco-voip] ITL Files and UC Upgrades<br><br>
<div class="moz-cite-prefix">If you get into problems with rolling
back TAC have a tool they will send you which will erase ITL
config on a handset list.<br>
I have had to use this in the past with good results.<br>
<pre class="moz-signature">Regards
Andy</pre>
On 15/01/2014 17:35, Lelio Fulgenzi wrote:<br>
</div>
<blockquote cite="mid:486916356.1128715.1389807302301.JavaMail.root@uoguelph.ca">
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<div style="font-family: verdana,helvetica,sans-serif; font-size:
10pt; color: #000000">Thanks, I'd definitely have to consider
that. What I would do, is make sure to see what the factory
loads are first, and if they are not our default loads,
re-install the default loads to update those xml files
accordingly. Or at least that's what I gathered I can do.
Reinstalling an existing file should be fine.<br>
<br>
Lelio<br>
<br>
<br>
<div><span></span>---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519‐824‐4120 Ext 56354<br>
<a class="moz-txt-link-abbreviated" href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a class="moz-txt-link-abbreviated" href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<span></span><br>
</div>
<br>
<hr id="zwchr">
<div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From:
</b>"Adam Frankel (afrankel)" <a class="moz-txt-link-rfc2396E" href="mailto:afrankel@cisco.com" target="_blank"><afrankel@cisco.com></a><br>
<b>To: </b>"Lelio Fulgenzi" <a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca" target="_blank"><lelio@uoguelph.ca></a><br>
<b>Cc: </b><a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net(cisco-voip@puck.nether.net)" target="_blank">"cisco-voip@puck.nether.net
(cisco-voip@puck.nether.net)"</a>
<a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net" target="_blank"><cisco-voip@puck.nether.net></a><br>
<b>Sent: </b>Wednesday, January 15, 2014 11:55:16 AM<br>
<b>Subject: </b>RE: [cisco-voip] ITL Files and UC Upgrades<br>
<br>
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<p class="MsoNormal"><span style="color:#1F497D">A factory
reset removes the ITL, but could also put you on a
firmware that is not a direct jump to your current
Device Defaults, leaving the user stuck on the older
load.
</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier
New";color:#1F497D">--
</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier
New";color:#1F497D">Adam
</span></p>
</div>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
cisco-voip
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, January 15, 2014 11:04 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
(<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] ITL Files and UC
Upgrades</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
hi Brian,<br>
<br>
I'm planning a v7 to v9 upgrade and will be looking at
(and testing) back out procedures. My hope is that if
we need to roll back to v7, using the roll back
parameter will help, but in the event it doesn't we'll
have to manually fix things. The document you
reference talks about deleting the ITL files manually,
but I'm wondering if performing a factory reset does
the same thing?<br>
<br>
My concern is that the instructions to delete the ITL
file are (might be) a little more complicated than a
factory reset.<br>
<br>
Thoughts?<br>
<br>
Lelio<br>
<br>
<br>
<br>
</span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></p>
<div class="MsoNormal" style="text-align:center" align="center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr id="zwchr" align="center" size="2" width="100%">
</span></div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian
Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Dana Tong" <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>>,
"<a href="mailto:cisco-voip@puck.nether.net%20%28cisco-voip@puck.nether.net%29" target="_blank">cisco-voip@puck.nether.net
(cisco-voip@puck.nether.net)</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, January 15, 2014 9:23:25 AM<br>
<b>Subject: </b>Re: [cisco-voip] ITL Files and UC
Upgrades</span><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif";color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Dana,</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The
rollback option requires all phones to be reset
after changing the Enterprise Parameter so that the
phones can get the new blank ITL. After they get
the new blank ITL is when you can then move it to
the other cluster. The rollback option isn’t
preferred since phones on the old cluster will have
problems with secure services such as corporate
directory before they are moved to the new cluster.
I’d suggest using the Bulk Certificate
Export/Consolidate/Import option to maintain 100%
functionality while also allowing you to roll phones
back to the old cluster if something went wrong with
the upgrade easily. Check out
<a href="https://supportforums.cisco.com/docs/DOC-15799" target="_blank">https://supportforums.cisco.com/docs/DOC-15799</a>
for more info on this.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Brian</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><span style="color:black"></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Wednesday, January 15, 2014 12:25
AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
(<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> [cisco-voip] ITL Files and UC
Upgrades</span><span style="color:black"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU">Hi all,</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU">I was just testing the process for
migrating handsets from an old 8.0 cluster on MCS
hardware to new virtualised UCM.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU"> </span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black" lang="EN-AU">·</span><span style="font-size:7.0pt;font-family:"Times New
Roman","serif";color:black" lang="EN-AU">
</span><span style="color:black" lang="EN-AU">I set
the Enterprise Parameter – Prepare cluster for
rollback to pre 8.0.</span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black" lang="EN-AU">·</span><span style="font-size:7.0pt;font-family:"Times New
Roman","serif";color:black" lang="EN-AU">
</span><span style="color:black" lang="EN-AU">Restarted
the Trust Verification Service on all nodes.</span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black" lang="EN-AU">·</span><span style="font-size:7.0pt;font-family:"Times New
Roman","serif";color:black" lang="EN-AU">
</span><span style="color:black" lang="EN-AU">Restarted
the TFTP service on all nodes.</span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black" lang="EN-AU">·</span><span style="font-size:7.0pt;font-family:"Times New
Roman","serif";color:black" lang="EN-AU">
</span><span style="color:black" lang="EN-AU">Restarted
my pilot handset.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU"> </span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black" lang="EN-AU">·</span><span style="font-size:7.0pt;font-family:"Times New
Roman","serif";color:black" lang="EN-AU">
</span><span style="color:black" lang="EN-AU">Once
this was completed I changed the TFTP servers to
point to the new cluster and restarted the phone.</span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-family:Symbol;color:black" lang="EN-AU">·</span><span style="font-size:7.0pt;font-family:"Times New
Roman","serif";color:black" lang="EN-AU">
</span><span style="color:black" lang="EN-AU">The
phone came back on the old cluster.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU">I had to manually go in to the phone
and delete the ITL file and reset it again before it
would register to the new cluster.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU">Am I doing something wrong? What is the
correct procedure? (I am aware of other third-party
applications which will do this for me).</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU"><br>
Cheers</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU">Dana</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black" lang="EN-AU"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif";color:black"><br>
_______________________________________________<br>
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</blockquote>
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