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Not to take away from the work that Stephen and company do at UnifiedFX but TAC has tools that work via signaling (requires registered phones) and directly access the phone's web server (requires working authentication URL). Between the two of them it should
cover all but the most difficult of cases.
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<div>For bringing up a new cluster and migrating if you are concerned about moving phones back and forth then you may just want to set the rollback parameter on the new cluster before you even enable the ccm service. You'll need to make a tweak to the corporate
directory service for it to work (check out <span style="font-family: Helvetica;">CSCuh96737 for more details).</span></div>
<div><span style="font-family: Helvetica;"><br>
</span></div>
<div><span style="font-family: Helvetica;">Whatever route you choose definitely check out PhoneView, it's a great app and does way more than just ITL stuff.</span></div>
<div><br>
<div>
<div>-Ryan </div>
<br>
<div>
<div>On Jan 15, 2014, at 2:04 PM, Andy Carse <<a href="mailto:andy.carse@gmail.com">andy.carse@gmail.com</a>> wrote:</div>
<br class="Apple-interchange-newline">
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<p dir="ltr">That is true.<br>
We hadn't restricted web access etc on v7 so it wasn't an issue for me at the time.<br>
We had approx 1000 handsets that had an issue county wide in the UK. So trying to manage that in a timely fashion was a very big issue and at the time we faced having to try and track down them individually.<br>
So this tool saved us a significant amount of time.<br>
</p>
<div class="gmail_quote">On 15 Jan 2014 18:52, "Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com">brmeade@cisco.com</a>> wrote:<br type="attribution">
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="color:#1f497d">Andy,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">The issue with the tool is that it requires settings access and web access to already have been enabled on the phones prior to the outage. Also, there’s usually many other ways to resolve ITL issues rather than
deleting the ITLs from all the phones in the cluster.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Brian<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Andy<br>
<b>Sent:</b> Wednesday, January 15, 2014 1:39 PM<br>
<b>To:</b> Lelio Fulgenzi; Adam Frankel (afrankel)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] ITL Files and UC Upgrades<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">If you get into problems with rolling back TAC have a tool they will send you which will erase ITL config on a handset list.<br>
I have had to use this in the past with good results.<br>
<br>
<u></u><u></u></p>
<pre>Regards<u></u><u></u></pre>
<pre><u></u> <u></u></pre>
<pre>Andy<u></u><u></u></pre>
<p class="MsoNormal">On 15/01/2014 17:35, Lelio Fulgenzi wrote:<u></u><u></u></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Thanks, I'd definitely have to consider that. What I would do, is make sure to see what the factory loads are first, and if they are not our
default loads, re-install the default loads to update those xml files accordingly. Or at least that's what I gathered I can do. Reinstalling an existing file should be fine.<br>
<br>
Lelio<br>
<br>
<u></u><u></u></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span lang="ZH-CN" style="font-size:10.0pt;font-family:SimSun">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">824</span><span lang="ZH-CN" style="font-size:10.0pt;font-family:SimSun">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><u></u> <u></u></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif"">From:
</span></b><span style="font-family:"Helvetica","sans-serif"">"Adam Frankel (afrankel)"
<a href="mailto:afrankel@cisco.com" target="_blank"><afrankel@cisco.com></a><br>
<b>To: </b>"Lelio Fulgenzi" <a href="mailto:lelio@uoguelph.ca" target="_blank"><lelio@uoguelph.ca></a><br>
<b>Cc: </b><a href="mailto:cisco-voip@puck.nether.net(cisco-voip@puck.nether.net)" target="_blank">"cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)"</a>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank"><cisco-voip@puck.nether.net></a><br>
<b>Sent: </b>Wednesday, January 15, 2014 11:55:16 AM<br>
<b>Subject: </b>RE: [cisco-voip] ITL Files and UC Upgrades</span><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif""><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">A factory reset removes the ITL, but could also put you on a firmware that is not a direct jump to your current Device Defaults, leaving the user stuck on the older load.
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New ;color:#1F497D","serif"">--
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Courier New ;color:#1F497D","serif"">Adam
</span><u></u><u></u></p>
</div>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, January 15, 2014 11:04 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] ITL Files and UC Upgrades</span><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""><br>
hi Brian,<br>
<br>
I'm planning a v7 to v9 upgrade and will be looking at (and testing) back out procedures. My hope is that if we need to roll back to v7, using the roll back parameter will help, but in the event it doesn't we'll have to manually fix things. The document you
reference talks about deleting the ITL files manually, but I'm wondering if performing a factory reset does the same thing?<br>
<br>
My concern is that the instructions to delete the ITL file are (might be) a little more complicated than a factory reset.<br>
<br>
Thoughts?<br>
<br>
Lelio<br>
<br>
<br>
</span><u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">824</span><span style="font-size:10.0pt">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">4120 Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><u></u><u></u></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><u></u><u></u></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">
<hr size="2" width="100%" align="center">
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<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif"">From:
</span></b><span style="font-family:"Helvetica","sans-serif"">"Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Dana Tong" <<a href="mailto:Dana_Tong@bridgepoint.com.au" target="_blank">Dana_Tong@bridgepoint.com.au</a>>, "<a href="mailto:cisco-voip@puck.nether.net%20%28cisco-voip@puck.nether.net%29" target="_blank">cisco-voip@puck.nether.net (cisco-voip@puck.nether.net)</a>"
<<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, January 15, 2014 9:23:25 AM<br>
<b>Subject: </b>Re: [cisco-voip] ITL Files and UC Upgrades</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Dana,</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">The rollback option requires all phones to be reset after changing the Enterprise Parameter so that the phones can get the new blank ITL. After they get the new blank ITL is when you can then move it to the
other cluster. The rollback option isn’t preferred since phones on the old cluster will have problems with secure services such as corporate directory before they are moved to the new cluster. I’d suggest using the Bulk Certificate Export/Consolidate/Import
option to maintain 100% functionality while also allowing you to roll phones back to the old cluster if something went wrong with the upgrade easily. Check out
<a href="https://supportforums.cisco.com/docs/DOC-15799" target="_blank">https://supportforums.cisco.com/docs/DOC-15799</a> for more info on this.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">Brian</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<div>
<div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Wednesday, January 15, 2014 12:25 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> [cisco-voip] ITL Files and UC Upgrades</span><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU">Hi all,</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU">I was just testing the process for migrating handsets from an old 8.0 cluster on MCS hardware to new virtualised UCM.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU"> </span><u></u><u></u></p>
<p><span lang="EN-AU" style="font-family:Symbol">·</span><span lang="EN-AU" style="font-size:7.0pt">
</span><span lang="EN-AU">I set the Enterprise Parameter – Prepare cluster for rollback to pre 8.0.</span><u></u><u></u></p>
<p><span lang="EN-AU" style="font-family:Symbol">·</span><span lang="EN-AU" style="font-size:7.0pt">
</span><span lang="EN-AU">Restarted the Trust Verification Service on all nodes.</span><u></u><u></u></p>
<p><span lang="EN-AU" style="font-family:Symbol">·</span><span lang="EN-AU" style="font-size:7.0pt">
</span><span lang="EN-AU">Restarted the TFTP service on all nodes.</span><u></u><u></u></p>
<p><span lang="EN-AU" style="font-family:Symbol">·</span><span lang="EN-AU" style="font-size:7.0pt">
</span><span lang="EN-AU">Restarted my pilot handset.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU"> </span><u></u><u></u></p>
<p><span lang="EN-AU" style="font-family:Symbol">·</span><span lang="EN-AU" style="font-size:7.0pt">
</span><span lang="EN-AU">Once this was completed I changed the TFTP servers to point to the new cluster and restarted the phone.</span><u></u><u></u></p>
<p><span lang="EN-AU" style="font-family:Symbol">·</span><span lang="EN-AU" style="font-size:7.0pt">
</span><span lang="EN-AU">The phone came back on the old cluster.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU">I had to manually go in to the phone and delete the ITL file and reset it again before it would register to the new cluster.</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU"> </span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU">Am I doing something wrong? What is the correct procedure? (I am aware of other third-party applications which will do this for me).</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU"><br>
Cheers</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU">Dana</span><u></u><u></u></p>
<p class="MsoNormal"><span lang="EN-AU"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Helvetica","sans-serif""><br>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:SimSun"><br>
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<u></u><u></u></span></p>
<pre>_______________________________________________<u></u><u></u></pre>
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