<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'>I can understand deleting the app on the phone without comparison, after all, you're probably using a factory reset to fix something that's gone wrong, maybe even corrupt software. But not comparing the software identified in either the default load or phone configuration page seems very odd.<br><br>I also noticed that the phone is trying to communicate to the TFTP server via TCP port 6970. We don't have that port open, so there are quite a few retries. I suspect that might be causing some of the delay. I'm gonna try opening it up and see if that fixes things.<br><br>Funny thing is, <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_0_1/portlist801.pdf">documentation </a>states that TCP port 6970 is used for inter server communications Centralized TFTP Server and Alternate TFTP server.<br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Jeremy Bresley" <brez@brezworks.com><br><b>To: </b>cisco-voip@puck.nether.net<br><b>Sent: </b>Wednesday, 22 January, 2014 8:21:33 PM<br><b>Subject: </b>Re: [cisco-voip] how to control default load (for factory reset) for phones<br><br>
<div class="moz-cite-prefix">I've seen this with 7945/7965s as well,
on both CUCM and CME's. My understanding is that the
termXX.default.loads file is downloaded on a factory reset or new
phone, it installs that version, then once it registers it
downloads the firmware specified in the XML configuration file for
the phone.<br>
<br>
I don't know of any workaround for this, as this seems to be the
expected behavior. It does suck when you've got 20-30 phones on
the far end of a single T1 that need to be upgraded and they have
to download the files twice.<br>
<br>
You can use this behavior to your advantage if you have a bunch of
old phones that require the bridge firmware, you use the bridge
firmware for the termXX.default.loads and then have your normal
load set as the default. We've done this several times on some of
our CMEs to keep from having to manually upgrade phones to get
them to upgrade to the 9.3.X firmware we have as a standard.<br>
<br>
Jeremy "TheBrez" Bresley<br>
<a class="moz-txt-link-abbreviated" href="mailto:brez@brezworks.com" target="_blank">brez@brezworks.com</a><br>
<br>
On 1/22/2014 5:02 PM, Lelio Fulgenzi wrote:<br>
</div>
<blockquote cite="mid:704567669.1614584.1390431770348.JavaMail.root@uoguelph.ca">
<style>p { margin: 0; }</style>
<div style="font-family: verdana,helvetica,sans-serif; font-size:
10pt; color: #000000">Reading the document
(<a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962trb.html" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962trb.html</a>),
it states the following. I can see wanting to delete the app, I
can live with that. But why does it upgrade again if the load is
the exact same? I'm guessing there is no comparison made?<br>
<br>
<hr style="width: 100%; height: 2px;">When you perform a factory
reset of the Cisco Unified IP Phone, the following information
is erased or reset to its default value:<br>
<br>
<ul>
<li>Phone application—Erased (phone recovers by loading the
term62.default.loads file or the term42.default.loads file,
depending on the phone model)</li>
</ul>
<br>
<hr style="width: 100%; height: 2px;">
<div><span></span>---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519‐824‐4120 Ext 56354<br>
<a class="moz-txt-link-abbreviated" href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a class="moz-txt-link-abbreviated" href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<span></span><br>
</div>
<br>
<br>
<hr id="zwchr">
<div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From:
</b>"Lelio Fulgenzi" <a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca" target="_blank"><lelio@uoguelph.ca></a><br>
<b>To: </b>"Brian Meade (brmeade)" <a class="moz-txt-link-rfc2396E" href="mailto:brmeade@cisco.com" target="_blank"><brmeade@cisco.com></a>,
"cisco-voip voyp list" <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net" target="_blank"><cisco-voip@puck.nether.net></a><br>
<b>Sent: </b>Wednesday, January 22, 2014 5:56:42 PM<br>
<b>Subject: </b>Re: [cisco-voip] how to control default load
(for factory reset) for phones<br>
<br>
<style>p { margin: 0; }</style>
<div style="font-family: verdana,helvetica,sans-serif;
font-size: 10pt; color: #000000">ok, back to the 7942/62...<br>
<br>
I'm working on a test system where I recently uploaded
SCCP42.9-3-1SR2-1S, so I suspect that that action changed
the term62.default.loads. When I compare the two files,
aside from the binary information at the top, they are quite
similar (see below). But for some reason, when I perform a
factory reset on a 7962, when it downloads the
term62.default.loads file, it also downloads all the
software again (the version it's already on), and then, once
that's done, it downloads the files again! This is what I
was hoping to avoid. This whole process can take over 15
minutes (actually, I think a little longer).<br>
<br>
What gives? Is this the desired/expected behaviour?<br>
<br>
<hr style="width: 100%; height: 2px;">term62.default.loads<br>
<br>
#<br>
# This file contains a list of archive image files that will
be requested by the<br>
# RELEASE load version 9-3-1ES13<br>
#<br>
#HARDWARE_COMP_1 5<br>
<br>
jar42sccp.9-3-1ES13.sbn<br>
cnu42.9-3-1ES13.sbn<br>
apps42.9-3-1ES13.sbn<br>
dsp42.9-3-1ES13.sbn <br>
cvm42sccp.9-3-1ES13.sbn <br>
<hr style="width: 100%; height: 2px;">SCCP42.9-3-1SR2-1S.loads<br>
#<br>
# This file contains a list of archive image files that will
be requested by the<br>
# RELEASE load version 9-3-1ES13<br>
#<br>
#HARDWARE_COMP_1 5<br>
<br>
jar42sccp.9-3-1ES13.sbn<br>
cnu42.9-3-1ES13.sbn<br>
apps42.9-3-1ES13.sbn<br>
dsp42.9-3-1ES13.sbn <br>
cvm42sccp.9-3-1ES13.sbn <br>
<hr style="width: 100%; height: 2px;"><br>
<br>
<div><span></span>---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519‐824‐4120 Ext 56354<br>
<a class="moz-txt-link-abbreviated" href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a class="moz-txt-link-abbreviated" href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<span></span><br>
</div>
<br>
<hr id="zwchr">
<div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From:
</b>"Brian Meade (brmeade)" <a class="moz-txt-link-rfc2396E" href="mailto:brmeade@cisco.com" target="_blank"><brmeade@cisco.com></a><br>
<b>To: </b>"Lelio Fulgenzi" <a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca" target="_blank"><lelio@uoguelph.ca></a><br>
<b>Cc: </b>"cisco-voip voyp list"
<a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net" target="_blank"><cisco-voip@puck.nether.net></a>, "Daniel Pagan"
<a class="moz-txt-link-rfc2396E" href="mailto:dpagan@fidelus.com" target="_blank"><dpagan@fidelus.com></a><br>
<b>Sent: </b>Wednesday, January 22, 2014 4:13:33 PM<br>
<b>Subject: </b>RE: [cisco-voip] how to control default
load (for factory reset) for phones<br>
<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">That
is correct. The 7960s don’t ask for the termXX
files after factory reset:</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
<p class="MsoNormal"><img id="_x0000_i1030" src="cid:part1.07020408.00050805@brezworks.com" height="228" width="815"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">They
just use what’s in the config file or the XMLDefault
in an auto-reg scenario.</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
Lelio Fulgenzi [<a class="moz-txt-link-freetext" href="mailto:lelio@uoguelph.ca" target="_blank">mailto:lelio@uoguelph.ca</a>]
<br>
<b>Sent:</b> Wednesday, January 22, 2014 12:32
PM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip voyp list; Daniel Pagan<br>
<b>Subject:</b> Re: [cisco-voip] how to control
default load (for factory reset) for phones</span></p>
</div>
</div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">I
just wanted to come back 'round to this. I have a
large number of 7940s and 7960s that I need to
confirm this for, and there is no
termXX.default.loads file for them.<br>
<br>
I recalled having to use a TFTP client to get the
XMLDefault.cnf.xml file, and it still exists in
v7. The file does not exist on disk, only in
memory, hence, needing a TFTP client. Taking a
look at it, it shows:<br>
<br>
<snip></span></p>
<div style="margin-left:12.0pt">
<p class="MsoNormal" style="text-indent:-24.0pt"><span class="b"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<span class="m"><</span><span class="t">loadInformation7
model</span><span class="m">="</span><b>Cisco
7960</b><span class="m">"></span><span class="tx">P0030801SR02</span><span class="m"></</span><span class="t">loadInformation7</span><span class="m">></span></span></p>
</div>
<div style="margin-left:12.0pt">
<p class="MsoNormal" style="text-indent:-24.0pt"><span class="b"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<span class="m"><</span><span class="t">loadInformation8
model</span><span class="m">="</span><b>Cisco
7940</b><span class="m">"></span><span class="tx">P0030801SR02</span><span class="m"></</span><span class="t">loadInformation8</span><span class="m">></span>
</span></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><snip><br>
<br>
I'm pretty sure this is the file that the 7940s
and 7960s use to see what load to use upon factory
reset.<br>
<br>
Can anyone confirm this?<br>
<br>
Lelio</span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></p>
<div class="MsoNormal" style="text-align:center" align="center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr id="zwchr" align="center" size="2" width="100%">
</span></div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian
Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>,
"Daniel Pagan" <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>><br>
<b>Cc: </b>"cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, November 13, 2013
12:34:41 PM<br>
<b>Subject: </b>RE: [cisco-voip] how to control
default load (for factory reset)
for phones</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So
just to update everyone. It does indeed load
the termXX.default file first after a factory
reset so that will contain whatever the last
firmware uploaded to the system was whether that
was SCCP or SIP:</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="color:black"><img id="Picture_x0020_1" src="cid:part8.05060708.05090700@brezworks.com" border="0" height="186" width="834"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF
1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
Lelio Fulgenzi [<a href="mailto:lelio@uoguelph.ca" target="_blank">mailto:lelio@uoguelph.ca</a>]
<br>
<b>Sent:</b> Wednesday, November 13, 2013
12:26 PM<br>
<b>To:</b> Daniel Pagan<br>
<b>Cc:</b> cisco-voip voyp list; Brian Meade
(brmeade)<br>
<b>Subject:</b> Re: [cisco-voip] how to
control default load (for factory reset) for
phones</span><span style="color:black"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> </span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
Thanks for confirming my suspicions/experience
Dan. And Thanks for confirming (?) that you
can re-install the latest firmware to update
those termXX-default files. I was not aware
that this could be done.<br>
<br>
However, I'm not sure that it's necessary on
each node, but only on the TFTP server(s) I
believe.</span><span style="color:black"></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Data Centre and
Communications Facilities<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition
Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"></span></p>
<div class="MsoNormal" style="text-align:center" align="center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr align="center" size="2" width="100%">
</span></div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Daniel
Pagan" <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>><br>
<b>To: </b>"Daniel Pagan" <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>>,
"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>,
"Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>Cc: </b>"cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, November 13, 2013
12:14:37 PM<br>
<b>Subject: </b>RE: [cisco-voip] how to
control default load (for factory reset)
for phones</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">If
I’m following you correctly, then what I
should add is that a customer experienced an
issue similar to what you’re describing.
Factory resetting an IP phone would result
in the phone receiving SIP firmware even
though it was provisioned as an SCCP device
in CUCM. To remedy this, I re-installed
their current SCCP firmware on all cluster
nodes to update the termXX.default files.
Since the most recent firmware installed was
SCCP based, factory defaulted IP phones
stopped installing SIP firmware and
defaulted back to SCCP.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Hope
this helps</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">-
Dan</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"></span></p>
<div>
<div style="border:none;border-top:solid
#B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Daniel Pagan<br>
<b>Sent:</b> Wednesday, November 13,
2013 12:05 PM<br>
<b>To:</b> Lelio Fulgenzi; Brian Meade
(brmeade)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] how to
control default load (for factory reset)
for phones</span><span style="color:black"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> </span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Please
correct me if I’m wrong, but I recall
hearing the protocol selected for a
default/factory reset device is determined
by the latest phone firmware installed in a
CUCM cluster. From what I recall, the latest
firmware installation will update the
termXX.default.loads file, which in turn
determines the default protocol to be used
(sip vs sccp).</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">-
Daniel</span><span style="color:black"></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#595959"> </span><span style="color:black"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"></span></p>
<div>
<div style="border:none;border-top:solid
#B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, November 13,
2013 11:53 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] how to
control default load (for factory reset)
for phones</span><span style="color:black"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> </span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Thanks
again Brian. Those steps make sense, and
it's what I've used in the past. I'm going
to go away and do those factory resets as
I mentioned and see if anything is up in
my current configuration, i.e. a phone
upgrading to SIP first then SCCP after a
factory reset, or upgrading to a higher
SCCP version first, then downgrading to
the version in the device defaults page. I
know this may sound bizarre, but as I
mentioned, I'm 99% sure it has happened.<br>
<br>
Are all phones supposed to download the
SCCP version first because of the "shipped
from factory" setting, or are some models
different from others? Perhaps that's what
I'm running into and it's something I
won't be able to change?<br>
<br>
Lelio</span><span style="color:black"></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Data Centre and
Communications Facilities<br>
Computing and Communications Services
(CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition
Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"></span></p>
<div class="MsoNormal" style="text-align:center" align="center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr align="center" size="2" width="100%">
</span></div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian
Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
<b>Cc: </b>"cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, November 13,
2013 11:46:18 AM<br>
<b>Subject: </b>RE: [cisco-voip] how to
control default load (for factory reset)
for phones</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So
let’s walk through this process step by
step. Let’s consider the phone is added
in CallManager as a SIP Phone.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1.</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Factory
reset initiated which causes it to
revert to SCCP firmware shipped from
factory.</span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">2.</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Phone
downloads SEP<MAC>.cnf.xml from
its TFTP server received via DHCP which
should have the SIP load name specified
from the Device Defaults.</span><span style="color:black"></span></p>
<p class="MsoListParagraph" style="text-indent:-.25in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">3.</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Phone
should then upgrade directly to that new
SIP firmware.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The
main thing that usually go wrong here is
that the phone might not be able to
directly upgrade to that new firmware
load from the load it was shipped with.
To do this, you need to upload the
necessary interim firmware versions in
CallManager. You can then manually set
the “Phone Load Name” on the device
config in CallManager to have it upgrade
to the interim firmware. So keep the
Device Default as the final firmware you
want the phone to go to and use the
Phone Load Name individually on the
phone to jump through interim
firmwares. Onc that’s done, you can
remove the manally set Phone Load Name
from the phone’s configuration page in
CUCM so that it will just use the Device
Defaults in the future.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<div>
<div style="border:none;border-top:solid
#B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
Lelio Fulgenzi [<a href="mailto:lelio@uoguelph.ca" target="_blank">mailto:lelio@uoguelph.ca</a>]
<br>
<b>Sent:</b> Wednesday, November 13,
2013 11:34 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] how
to control default load (for factory
reset) for phones</span><span style="color:black"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> </span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
Thanks Brian. I see that those are
updated as you mention, but my concern
is more about the factory reset
behaviour.<br>
<br>
For example, starting point is
firmware v9 SCCP installed, at that
point if i factory reset a phone, it
should bring up v9 SCCP.<br>
<br>
Let's say then, I install v9.5 SIP for
testing. The process of installing
that firmware updates the default file
on the server that it uses in the
event of a factory reset. I'm almost
positive this happened to me. I don't
think I can install software that is
already installed in order to update
this file. And I'm not sure how
modifying the device defaults page
will help since it's stuck on SIP. I
can see how updating the version would
help for the existing protocol.<br>
<br>
I will spend some time with my phones
and my existing cluster to see what
happens when a factory reset is done
on each phone.
<br>
<br>
But any other comments would be
greatful.<br>
<br>
Lelio</span><span style="color:black"></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Data Centre and
Communications Facilities<br>
Computing and Communications
Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and
Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"></span></p>
<div class="MsoNormal" style="text-align:center" align="center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr align="center" size="2" width="100%">
</span></div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian
Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>,
"cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, November
13, 2013 11:25:27 AM<br>
<b>Subject: </b>RE: [cisco-voip]
how to control default load (for
factory reset) for phones</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">When
a firmware or device pack is
installed, the device defaults under
Device->Device
Settings->Device Defaults should
update with the new load names for
SIP and/or the SCCP firmware. IF
the phone is added in CallManager,
whatever protocol it is set for will
determine which phone load name
(SCCP or SIP) is put in the phone’s
SEP<MAC>.cnf.xml config file.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If
the phone is not already added in
CallManager and you’re using
auto-registration, the file will use
what the “Auto Registration Phone
Protocol” (SCCP or SIP) is set for
under System->Enterprise
Parameters.</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span style="color:black"></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"></span></p>
<div>
<div style="border:none;border-top:solid
#B5C4DF 1.0pt;padding:3.0pt 0in 0in
0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio
Fulgenzi<br>
<b>Sent:</b> Wednesday, November
13, 2013 11:13 AM<br>
<b>To:</b> cisco-voip voyp list<br>
<b>Subject:</b> [cisco-voip] how
to control default load (for
factory reset) for phones</span><span style="color:black"></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> </span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
From what I recall, the default
load, i.e. SCCP vs SIP, is
controlled by a file, which is, in
turn, created/updated whenever a
new firmware or device pack is
installed on the server. Can
anyone confirm this, or, help me
understand how to manipulate these
files?<br>
<br>
I want to make sure, going
forward, that if I make changes to
my system, if we have to reset a
phone with factory reset steps,
that it doesn't download SIP
first, then SCCP, or download a
higher version of SCCP only to
have to downgrade.<br>
<br>
I've seen this happen on my
cluster but have also heard about
it on the list as well.<br>
<br>
Thanks!<br>
<br>
Lelio</span><span style="color:black"></span></p>
<br>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</blockquote>
<br>
<br>_______________________________________________<br>cisco-voip mailing list<br>cisco-voip@puck.nether.net<br>https://puck.nether.net/mailman/listinfo/cisco-voip<br></div><br></div></body></html>