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    <div class="moz-cite-prefix">I've seen this with 7945/7965s as well,
      on both CUCM and CME's.  My understanding is that the
      termXX.default.loads file is downloaded on a factory reset or new
      phone, it installs that version, then once it registers it
      downloads the firmware specified in the XML configuration file for
      the phone.<br>
      <br>
      I don't know of any workaround for this, as this seems to be the
      expected behavior.  It does suck when you've got 20-30 phones on
      the far end of a single T1 that need to be upgraded and they have
      to download the files twice.<br>
      <br>
      You can use this behavior to your advantage if you have a bunch of
      old phones that require the bridge firmware, you use the bridge
      firmware for the termXX.default.loads and then have your normal
      load set as the default.  We've done this several times on some of
      our CMEs to keep from having to manually upgrade phones to get
      them to upgrade to the 9.3.X firmware we have as a standard.<br>
      <br>
      Jeremy "TheBrez" Bresley<br>
      <a class="moz-txt-link-abbreviated" href="mailto:brez@brezworks.com">brez@brezworks.com</a><br>
      <br>
      On 1/22/2014 5:02 PM, Lelio Fulgenzi wrote:<br>
    </div>
    <blockquote
      cite="mid:704567669.1614584.1390431770348.JavaMail.root@uoguelph.ca"
      type="cite">
      <style type="text/css">p { margin: 0; }</style>
      <div style="font-family: verdana,helvetica,sans-serif; font-size:
        10pt; color: #000000">Reading the document
        (<a class="moz-txt-link-freetext" href="http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962trb.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962trb.html</a>),
        it states the following. I can see wanting to delete the app, I
        can live with that. But why does it upgrade again if the load is
        the exact same? I'm guessing there is no comparison made?<br>
        <br>
        <hr style="width: 100%; height: 2px;">When you perform a factory
        reset of the Cisco Unified IP Phone, the following information
        is erased or reset to its default value:<br>
        <br>
        <ul>
          <li>Phone application—Erased (phone recovers by loading the
            term62.default.loads file or the term42.default.loads file,
            depending on the phone model)</li>
        </ul>
        <br>
        <hr style="width: 100%; height: 2px;">
        <div><span name="x"></span>---<br>
          Lelio Fulgenzi, B.A.<br>
          Senior Analyst, Network Infrastructure<br>
          Computing and Communications Services (CCS)<br>
          University of Guelph<br>
          <br>
          519‐824‐4120 Ext 56354<br>
          <a class="moz-txt-link-abbreviated" href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>
          <a class="moz-txt-link-abbreviated" href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>
          Room 037, Animal Science and Nutrition Building<br>
          Guelph, Ontario, N1G 2W1<span name="x"></span><br>
        </div>
        <br>
        <br>
        <hr id="zwchr">
        <div
style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From:
          </b>"Lelio Fulgenzi" <a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca"><lelio@uoguelph.ca></a><br>
          <b>To: </b>"Brian Meade (brmeade)" <a class="moz-txt-link-rfc2396E" href="mailto:brmeade@cisco.com"><brmeade@cisco.com></a>,
          "cisco-voip voyp list" <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a><br>
          <b>Sent: </b>Wednesday, January 22, 2014 5:56:42 PM<br>
          <b>Subject: </b>Re: [cisco-voip] how to control default load
          (for factory reset) for phones<br>
          <br>
          <style>p { margin: 0; }</style>
          <div style="font-family: verdana,helvetica,sans-serif;
            font-size: 10pt; color: #000000">ok, back to the 7942/62...<br>
            <br>
            I'm working on a test system where I recently uploaded
            SCCP42.9-3-1SR2-1S, so I suspect that that action changed
            the term62.default.loads. When I compare the two files,
            aside from the binary information at the top, they are quite
            similar (see below). But for some reason, when I perform a
            factory reset on a 7962, when it downloads the
            term62.default.loads file, it also downloads all the
            software again (the version it's already on), and then, once
            that's done, it downloads the files again! This is what I
            was hoping to avoid. This whole process can take over 15
            minutes (actually, I think a little longer).<br>
            <br>
            What gives? Is this the desired/expected behaviour?<br>
            <br>
            <hr style="width: 100%; height: 2px;">term62.default.loads<br>
            <br>
            #<br>
            # This file contains a list of archive image files that will
            be requested by the<br>
            # RELEASE load version 9-3-1ES13<br>
            #<br>
            #HARDWARE_COMP_1 5<br>
            <br>
            jar42sccp.9-3-1ES13.sbn<br>
            cnu42.9-3-1ES13.sbn<br>
            apps42.9-3-1ES13.sbn<br>
            dsp42.9-3-1ES13.sbn <br>
            cvm42sccp.9-3-1ES13.sbn <br>
            <hr style="width: 100%; height: 2px;">SCCP42.9-3-1SR2-1S.loads<br>
            #<br>
            # This file contains a list of archive image files that will
            be requested by the<br>
            # RELEASE load version 9-3-1ES13<br>
            #<br>
            #HARDWARE_COMP_1 5<br>
            <br>
            jar42sccp.9-3-1ES13.sbn<br>
            cnu42.9-3-1ES13.sbn<br>
            apps42.9-3-1ES13.sbn<br>
            dsp42.9-3-1ES13.sbn <br>
            cvm42sccp.9-3-1ES13.sbn <br>
            <hr style="width: 100%; height: 2px;"><br>
            <br>
            <div><span></span>---<br>
              Lelio Fulgenzi, B.A.<br>
              Senior Analyst, Network Infrastructure<br>
              Computing and Communications Services (CCS)<br>
              University of Guelph<br>
              <br>
              519‐824‐4120 Ext 56354<br>
              <a class="moz-txt-link-abbreviated" href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>
              <a class="moz-txt-link-abbreviated" href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>
              Room 037, Animal Science and Nutrition Building<br>
              Guelph, Ontario, N1G 2W1<span></span><br>
            </div>
            <br>
            <hr id="zwchr">
            <div
style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From:
              </b>"Brian Meade (brmeade)" <a class="moz-txt-link-rfc2396E" href="mailto:brmeade@cisco.com"><brmeade@cisco.com></a><br>
              <b>To: </b>"Lelio Fulgenzi" <a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca"><lelio@uoguelph.ca></a><br>
              <b>Cc: </b>"cisco-voip voyp list"
              <a class="moz-txt-link-rfc2396E" href="mailto:cisco-voip@puck.nether.net"><cisco-voip@puck.nether.net></a>, "Daniel Pagan"
              <a class="moz-txt-link-rfc2396E" href="mailto:dpagan@fidelus.com"><dpagan@fidelus.com></a><br>
              <b>Sent: </b>Wednesday, January 22, 2014 4:13:33 PM<br>
              <b>Subject: </b>RE: [cisco-voip] how to control default
              load (for factory reset) for phones<br>
              <br>
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                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span></p>
                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">That
                    is correct.  The 7960s don’t ask for the termXX
                    files after factory reset:</span></p>
                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
                <p class="MsoNormal"><img id="_x0000_i1030"
                    src="cid:part1.07020408.00050805@brezworks.com"
                    height="228" width="815"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"></span></p>
                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">They
                    just use what’s in the config file or the XMLDefault
                    in an auto-reg scenario.</span></p>
                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span></p>
                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span></p>
                <div>
                  <div style="border:none;border-top:solid #B5C4DF
                    1.0pt;padding:3.0pt 0in 0in 0in">
                    <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
                        Lelio Fulgenzi [<a class="moz-txt-link-freetext" href="mailto:lelio@uoguelph.ca">mailto:lelio@uoguelph.ca</a>]
                        <br>
                        <b>Sent:</b> Wednesday, January 22, 2014 12:32
                        PM<br>
                        <b>To:</b> Brian Meade (brmeade)<br>
                        <b>Cc:</b> cisco-voip voyp list; Daniel Pagan<br>
                        <b>Subject:</b> Re: [cisco-voip] how to control
                        default load (for factory reset) for phones</span></p>
                  </div>
                </div>
                <p class="MsoNormal"> </p>
                <div>
                  <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">I
                      just wanted to come back 'round to this. I have a
                      large number of 7940s and 7960s that I need to
                      confirm this for, and there is no
                      termXX.default.loads file for them.<br>
                      <br>
                      I recalled having to use a TFTP client to get the
                      XMLDefault.cnf.xml file, and it still exists in
                      v7. The file does not exist on disk, only in
                      memory, hence, needing a TFTP client. Taking a
                      look at it, it shows:<br>
                      <br>
                      <snip></span></p>
                  <div style="margin-left:12.0pt">
                    <p class="MsoNormal" style="text-indent:-24.0pt"><span
                        class="b"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
                        <span class="m"><</span><span class="t">loadInformation7
                          model</span><span class="m">="</span><b>Cisco
                          7960</b><span class="m">"></span><span
                          class="tx">P0030801SR02</span><span class="m"></</span><span
                          class="t">loadInformation7</span><span
                          class="m">></span></span></p>
                  </div>
                  <div style="margin-left:12.0pt">
                    <p class="MsoNormal" style="text-indent:-24.0pt"><span
                        class="b"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
                        <span class="m"><</span><span class="t">loadInformation8
                          model</span><span class="m">="</span><b>Cisco
                          7940</b><span class="m">"></span><span
                          class="tx">P0030801SR02</span><span class="m"></</span><span
                          class="t">loadInformation8</span><span
                          class="m">></span>
                      </span></p>
                  </div>
                  <p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><snip><br>
                      <br>
                      I'm pretty sure this is the file that the 7940s
                      and 7960s use to see what load to use upon factory
                      reset.<br>
                      <br>
                      Can anyone confirm this?<br>
                      <br>
                      Lelio</span></p>
                  <div>
                    <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
                        Lelio Fulgenzi, B.A.<br>
                        Senior Analyst, Network Infrastructure<br>
                        Computing and Communications Services (CCS)<br>
                        University of Guelph<br>
                        <br>
                        519</span><span
                        style="font-size:10.0pt;font-family:"Cambria
                        Math","serif";color:black">‐</span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span
                        style="font-size:10.0pt;font-family:"Cambria
                        Math","serif";color:black">‐</span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120

                        Ext 56354<br>
                        <a moz-do-not-send="true"
                          href="mailto:lelio@uoguelph.ca"
                          target="_blank">lelio@uoguelph.ca</a><br>
                        <a moz-do-not-send="true"
                          href="http://www.uoguelph.ca/ccs"
                          target="_blank">www.uoguelph.ca/ccs</a><br>
                        Room 037, Animal Science and Nutrition Building<br>
                        Guelph, Ontario, N1G 2W1</span></p>
                  </div>
                  <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></p>
                  <div class="MsoNormal" style="text-align:center"
                    align="center"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
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                        width="100%">
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                  <div>
                    <p class="MsoNormal" style="margin-bottom:12.0pt"><b><span
style="font-family:"Helvetica","sans-serif";color:black">From:
                        </span></b><span
style="font-family:"Helvetica","sans-serif";color:black">"Brian
                        Meade (brmeade)" <<a moz-do-not-send="true"
                          href="mailto:brmeade@cisco.com"
                          target="_blank">brmeade@cisco.com</a>><br>
                        <b>To: </b>"Lelio Fulgenzi" <<a
                          moz-do-not-send="true"
                          href="mailto:lelio@uoguelph.ca"
                          target="_blank">lelio@uoguelph.ca</a>>,
                        "Daniel Pagan" <<a moz-do-not-send="true"
                          href="mailto:dpagan@fidelus.com"
                          target="_blank">dpagan@fidelus.com</a>><br>
                        <b>Cc: </b>"cisco-voip voyp list" <<a
                          moz-do-not-send="true"
                          href="mailto:cisco-voip@puck.nether.net"
                          target="_blank">cisco-voip@puck.nether.net</a>><br>
                        <b>Sent: </b>Wednesday, November 13, 2013
                        12:34:41 PM<br>
                        <b>Subject: </b>RE: [cisco-voip] how to control
                        default load (for factory reset)
                        for        phones</span></p>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So
                        just to update everyone.  It does indeed load
                        the termXX.default file first after a factory
                        reset so that will contain whatever the last
                        firmware uploaded to the system was whether that
                        was SCCP or SIP:</span><span style="color:black"></span></p>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                        style="color:black"></span></p>
                    <p class="MsoNormal"><span style="color:black"><img
                          id="Picture_x0020_1"
                          src="cid:part8.05060708.05090700@brezworks.com"
                          border="0" height="186" width="834"></span></p>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                        style="color:black"></span></p>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span
                        style="color:black"></span></p>
                    <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                        style="color:black"></span></p>
                    <div>
                      <div style="border:none;border-top:solid #B5C4DF
                        1.0pt;padding:3.0pt 0in 0in 0in">
                        <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
                            Lelio Fulgenzi [<a moz-do-not-send="true"
                              href="mailto:lelio@uoguelph.ca"
                              target="_blank">mailto:lelio@uoguelph.ca</a>]
                            <br>
                            <b>Sent:</b> Wednesday, November 13, 2013
                            12:26 PM<br>
                            <b>To:</b> Daniel Pagan<br>
                            <b>Cc:</b> cisco-voip voyp list; Brian Meade
                            (brmeade)<br>
                            <b>Subject:</b> Re: [cisco-voip] how to
                            control default load (for factory reset) for
                            phones</span><span style="color:black"></span></p>
                      </div>
                    </div>
                    <p class="MsoNormal"><span style="color:black"> </span></p>
                    <div>
                      <p class="MsoNormal" style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
                          Thanks for confirming my suspicions/experience
                          Dan. And Thanks for confirming (?) that you
                          can re-install the latest firmware to update
                          those termXX-default files. I was not aware
                          that this could be done.<br>
                          <br>
                          However, I'm not sure that it's necessary on
                          each node, but only on the TFTP server(s) I
                          believe.</span><span style="color:black"></span></p>
                      <div>
                        <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
                            Lelio Fulgenzi, B.A.<br>
                            Senior Analyst, Data Centre and
                            Communications Facilities<br>
                            Computing and Communications Services (CCS)<br>
                            University of Guelph<br>
                            <br>
                            519</span><span
                            style="font-size:10.0pt;font-family:"Cambria
                            Math","serif";color:black">‐</span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span
                            style="font-size:10.0pt;font-family:"Cambria
                            Math","serif";color:black">‐</span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120

                            Ext 56354<br>
                            <a moz-do-not-send="true"
                              href="mailto:lelio@uoguelph.ca"
                              target="_blank">lelio@uoguelph.ca</a><br>
                            <a moz-do-not-send="true"
                              href="http://www.uoguelph.ca/ccs"
                              target="_blank">www.uoguelph.ca/ccs</a><br>
                            Room 037, Animal Science and Nutrition
                            Building<br>
                            Guelph, Ontario, N1G 2W1</span><span
                            style="color:black"></span></p>
                      </div>
                      <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span
                          style="color:black"></span></p>
                      <div class="MsoNormal" style="text-align:center"
                        align="center"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
                          <hr align="center" size="2" width="100%">
                        </span></div>
                      <div>
                        <p class="MsoNormal"
                          style="margin-bottom:12.0pt"><b><span
style="font-family:"Helvetica","sans-serif";color:black">From:
                            </span></b><span
style="font-family:"Helvetica","sans-serif";color:black">"Daniel
                            Pagan" <<a moz-do-not-send="true"
                              href="mailto:dpagan@fidelus.com"
                              target="_blank">dpagan@fidelus.com</a>><br>
                            <b>To: </b>"Daniel Pagan" <<a
                              moz-do-not-send="true"
                              href="mailto:dpagan@fidelus.com"
                              target="_blank">dpagan@fidelus.com</a>>,
                            "Lelio Fulgenzi" <<a
                              moz-do-not-send="true"
                              href="mailto:lelio@uoguelph.ca"
                              target="_blank">lelio@uoguelph.ca</a>>,
                            "Brian Meade (brmeade)" <<a
                              moz-do-not-send="true"
                              href="mailto:brmeade@cisco.com"
                              target="_blank">brmeade@cisco.com</a>><br>
                            <b>Cc: </b>"cisco-voip voyp list" <<a
                              moz-do-not-send="true"
                              href="mailto:cisco-voip@puck.nether.net"
                              target="_blank">cisco-voip@puck.nether.net</a>><br>
                            <b>Sent: </b>Wednesday, November 13, 2013
                            12:14:37 PM<br>
                            <b>Subject: </b>RE: [cisco-voip] how to
                            control default load (for factory reset)
                            for        phones</span><span
                            style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">If
                            I’m following you correctly, then what I
                            should add is that a customer experienced an
                            issue similar to what you’re describing.
                            Factory resetting an IP phone would result
                            in the phone receiving SIP firmware even
                            though it was provisioned as an SCCP device
                            in CUCM. To remedy this, I re-installed
                            their current SCCP firmware on all cluster
                            nodes to update the termXX.default files.
                            Since the most recent firmware installed was
                            SCCP based, factory defaulted IP phones
                            stopped installing SIP firmware and
                            defaulted back to SCCP.</span><span
                            style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span
                            style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Hope
                            this helps</span><span style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span
                            style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">-
                            Dan</span><span style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span
                            style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span
                            style="color:black"></span></p>
                        <div>
                          <div style="border:none;border-top:solid
                            #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
                            <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
                                cisco-voip [<a moz-do-not-send="true"
                                  href="mailto:cisco-voip-bounces@puck.nether.net"
                                  target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
                                <b>On Behalf Of </b>Daniel Pagan<br>
                                <b>Sent:</b> Wednesday, November 13,
                                2013 12:05 PM<br>
                                <b>To:</b> Lelio Fulgenzi; Brian Meade
                                (brmeade)<br>
                                <b>Cc:</b> cisco-voip voyp list<br>
                                <b>Subject:</b> Re: [cisco-voip] how to
                                control default load (for factory reset)
                                for phones</span><span
                                style="color:black"></span></p>
                          </div>
                        </div>
                        <p class="MsoNormal"><span style="color:black"> </span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Please
                            correct me if I’m wrong, but I recall
                            hearing the protocol selected for a
                            default/factory reset device is determined
                            by the latest phone firmware installed in a
                            CUCM cluster. From what I recall, the latest
                            firmware installation will update the
                            termXX.default.loads file, which in turn
                            determines the default protocol to be used
                            (sip vs sccp).</span><span
                            style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span
                            style="color:black"></span></p>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">-
                            Daniel</span><span style="color:black"></span></p>
                        <div>
                          <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#595959"> </span><span
                              style="color:black"></span></p>
                        </div>
                        <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span
                            style="color:black"></span></p>
                        <div>
                          <div style="border:none;border-top:solid
                            #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
                            <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
                                cisco-voip [<a moz-do-not-send="true"
                                  href="mailto:cisco-voip-bounces@puck.nether.net"
                                  target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
                                <b>On Behalf Of </b>Lelio Fulgenzi<br>
                                <b>Sent:</b> Wednesday, November 13,
                                2013 11:53 AM<br>
                                <b>To:</b> Brian Meade (brmeade)<br>
                                <b>Cc:</b> cisco-voip voyp list<br>
                                <b>Subject:</b> Re: [cisco-voip] how to
                                control default load (for factory reset)
                                for phones</span><span
                                style="color:black"></span></p>
                          </div>
                        </div>
                        <p class="MsoNormal"><span style="color:black"> </span></p>
                        <div>
                          <p class="MsoNormal"
                            style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Thanks
                              again Brian. Those steps make sense, and
                              it's what I've used in the past. I'm going
                              to go away and do those factory resets as
                              I mentioned and see if anything is up in
                              my current configuration, i.e. a phone
                              upgrading to SIP first then SCCP after a
                              factory reset, or upgrading to a higher
                              SCCP version first, then downgrading to
                              the version in the device defaults page. I
                              know this may sound bizarre, but as I
                              mentioned, I'm 99% sure it has happened.<br>
                              <br>
                              Are all phones supposed to download the
                              SCCP version first because of the "shipped
                              from factory" setting, or are some models
                              different from others? Perhaps that's what
                              I'm running into and it's something I
                              won't be able to change?<br>
                              <br>
                              Lelio</span><span style="color:black"></span></p>
                          <div>
                            <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
                                Lelio Fulgenzi, B.A.<br>
                                Senior Analyst, Data Centre and
                                Communications Facilities<br>
                                Computing and Communications Services
                                (CCS)<br>
                                University of Guelph<br>
                                <br>
                                519</span><span
                                style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span
                                style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120

                                Ext 56354<br>
                                <a moz-do-not-send="true"
                                  href="mailto:lelio@uoguelph.ca"
                                  target="_blank">lelio@uoguelph.ca</a><br>
                                <a moz-do-not-send="true"
                                  href="http://www.uoguelph.ca/ccs"
                                  target="_blank">www.uoguelph.ca/ccs</a><br>
                                Room 037, Animal Science and Nutrition
                                Building<br>
                                Guelph, Ontario, N1G 2W1</span><span
                                style="color:black"></span></p>
                          </div>
                          <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span
                              style="color:black"></span></p>
                          <div class="MsoNormal"
                            style="text-align:center" align="center"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
                              <hr align="center" size="2" width="100%">
                            </span></div>
                          <div>
                            <p class="MsoNormal"
                              style="margin-bottom:12.0pt"><b><span
style="font-family:"Helvetica","sans-serif";color:black">From:
                                </span></b><span
style="font-family:"Helvetica","sans-serif";color:black">"Brian
                                Meade (brmeade)" <<a
                                  moz-do-not-send="true"
                                  href="mailto:brmeade@cisco.com"
                                  target="_blank">brmeade@cisco.com</a>><br>
                                <b>To: </b>"Lelio Fulgenzi" <<a
                                  moz-do-not-send="true"
                                  href="mailto:lelio@uoguelph.ca"
                                  target="_blank">lelio@uoguelph.ca</a>><br>
                                <b>Cc: </b>"cisco-voip voyp list" <<a
                                  moz-do-not-send="true"
                                  href="mailto:cisco-voip@puck.nether.net"
                                  target="_blank">cisco-voip@puck.nether.net</a>><br>
                                <b>Sent: </b>Wednesday, November 13,
                                2013 11:46:18 AM<br>
                                <b>Subject: </b>RE: [cisco-voip] how to
                                control default load (for factory reset)
                                for        phones</span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So
                                let’s walk through this process step by
                                step.  Let’s consider the phone is added
                                in CallManager as a SIP Phone.</span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                style="color:black"></span></p>
                            <p class="MsoListParagraph"
                              style="text-indent:-.25in"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1.</span><span
                                style="font-size:7.0pt;color:#1F497D">      
                              </span><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Factory
                                reset initiated which causes it to
                                revert to SCCP firmware shipped from
                                factory.</span><span style="color:black"></span></p>
                            <p class="MsoListParagraph"
                              style="text-indent:-.25in"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">2.</span><span
                                style="font-size:7.0pt;color:#1F497D">      
                              </span><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Phone
                                downloads SEP<MAC>.cnf.xml from
                                its TFTP server received via DHCP which
                                should have the SIP load name specified
                                from the Device Defaults.</span><span
                                style="color:black"></span></p>
                            <p class="MsoListParagraph"
                              style="text-indent:-.25in"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">3.</span><span
                                style="font-size:7.0pt;color:#1F497D">      
                              </span><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Phone
                                should then upgrade directly to that new
                                SIP firmware.</span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The
                                main thing that usually go wrong here is
                                that the phone might not be able to
                                directly upgrade to that new firmware
                                load from the load it was shipped with. 
                                To do this, you need to upload the
                                necessary interim firmware versions in
                                CallManager.  You can then manually set
                                the “Phone Load Name” on the device
                                config in CallManager to have it upgrade
                                to the interim firmware.  So keep the
                                Device Default as the final firmware you
                                want the phone to go to and use the
                                Phone Load Name individually on the
                                phone to jump through interim
                                firmwares.  Onc that’s done, you can
                                remove the manally set Phone Load Name
                                from the phone’s configuration page in
                                CUCM so that it will just use the Device
                                Defaults in the future.</span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,</span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span
                                style="color:black"></span></p>
                            <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                style="color:black"></span></p>
                            <div>
                              <div style="border:none;border-top:solid
                                #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in">
                                <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
                                    Lelio Fulgenzi [<a
                                      moz-do-not-send="true"
                                      href="mailto:lelio@uoguelph.ca"
                                      target="_blank">mailto:lelio@uoguelph.ca</a>]
                                    <br>
                                    <b>Sent:</b> Wednesday, November 13,
                                    2013 11:34 AM<br>
                                    <b>To:</b> Brian Meade (brmeade)<br>
                                    <b>Cc:</b> cisco-voip voyp list<br>
                                    <b>Subject:</b> Re: [cisco-voip] how
                                    to control default load (for factory
                                    reset) for phones</span><span
                                    style="color:black"></span></p>
                              </div>
                            </div>
                            <p class="MsoNormal"><span
                                style="color:black"> </span></p>
                            <div>
                              <p class="MsoNormal"
                                style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
                                  Thanks Brian. I see that those are
                                  updated as you mention, but my concern
                                  is more about the factory reset
                                  behaviour.<br>
                                  <br>
                                  For example, starting point is
                                  firmware v9 SCCP installed, at that
                                  point if i factory reset a phone, it
                                  should bring up v9 SCCP.<br>
                                  <br>
                                  Let's say then, I install v9.5 SIP for
                                  testing. The process of installing
                                  that firmware updates the default file
                                  on the server that it uses in the
                                  event of a factory reset. I'm almost
                                  positive this happened to me. I don't
                                  think I can install software that is
                                  already installed in order to update
                                  this file. And I'm not sure how
                                  modifying the device defaults page
                                  will help since it's stuck on SIP. I
                                  can see how updating the version would
                                  help for the existing protocol.<br>
                                  <br>
                                  I will spend some time with my phones
                                  and my existing cluster to see what
                                  happens when a factory reset is done
                                  on each phone.
                                  <br>
                                  <br>
                                  But any other comments would be
                                  greatful.<br>
                                  <br>
                                  Lelio</span><span style="color:black"></span></p>
                              <div>
                                <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
                                    Lelio Fulgenzi, B.A.<br>
                                    Senior Analyst, Data Centre and
                                    Communications Facilities<br>
                                    Computing and Communications
                                    Services (CCS)<br>
                                    University of Guelph<br>
                                    <br>
                                    519</span><span
                                    style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span
                                    style="font-size:10.0pt;font-family:"Cambria
Math","serif";color:black">‐</span><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120

                                    Ext 56354<br>
                                    <a moz-do-not-send="true"
                                      href="mailto:lelio@uoguelph.ca"
                                      target="_blank">lelio@uoguelph.ca</a><br>
                                    <a moz-do-not-send="true"
                                      href="http://www.uoguelph.ca/ccs"
                                      target="_blank">www.uoguelph.ca/ccs</a><br>
                                    Room 037, Animal Science and
                                    Nutrition Building<br>
                                    Guelph, Ontario, N1G 2W1</span><span
                                    style="color:black"></span></p>
                              </div>
                              <p class="MsoNormal"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span
                                  style="color:black"></span></p>
                              <div class="MsoNormal"
                                style="text-align:center" align="center"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
                                  <hr align="center" size="2"
                                    width="100%">
                                </span></div>
                              <div>
                                <p class="MsoNormal"
                                  style="margin-bottom:12.0pt"><b><span
style="font-family:"Helvetica","sans-serif";color:black">From:
                                    </span></b><span
style="font-family:"Helvetica","sans-serif";color:black">"Brian
                                    Meade (brmeade)" <<a
                                      moz-do-not-send="true"
                                      href="mailto:brmeade@cisco.com"
                                      target="_blank">brmeade@cisco.com</a>><br>
                                    <b>To: </b>"Lelio Fulgenzi" <<a
                                      moz-do-not-send="true"
                                      href="mailto:lelio@uoguelph.ca"
                                      target="_blank">lelio@uoguelph.ca</a>>,
                                    "cisco-voip voyp list" <<a
                                      moz-do-not-send="true"
                                      href="mailto:cisco-voip@puck.nether.net"
                                      target="_blank">cisco-voip@puck.nether.net</a>><br>
                                    <b>Sent: </b>Wednesday, November
                                    13, 2013 11:25:27 AM<br>
                                    <b>Subject: </b>RE: [cisco-voip]
                                    how to control default load (for
                                    factory reset) for        phones</span><span
                                    style="color:black"></span></p>
                                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span><span
                                    style="color:black"></span></p>
                                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                    style="color:black"></span></p>
                                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">When
                                    a firmware or device pack is
                                    installed, the device defaults under
                                    Device->Device
                                    Settings->Device Defaults should
                                    update with the new load names for
                                    SIP and/or the SCCP firmware.  IF
                                    the phone is added in CallManager,
                                    whatever protocol it is set for will
                                    determine which phone load name
                                    (SCCP or SIP) is put in the phone’s
                                    SEP<MAC>.cnf.xml config file.</span><span
                                    style="color:black"></span></p>
                                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                    style="color:black"></span></p>
                                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If
                                    the phone is not already added in
                                    CallManager and you’re using
                                    auto-registration, the file will use
                                    what the “Auto Registration Phone
                                    Protocol” (SCCP or SIP) is set for
                                    under System->Enterprise
                                    Parameters.</span><span
                                    style="color:black"></span></p>
                                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                    style="color:black"></span></p>
                                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span
                                    style="color:black"></span></p>
                                <p class="MsoNormal"><span
style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span
                                    style="color:black"></span></p>
                                <div>
                                  <div
                                    style="border:none;border-top:solid
                                    #B5C4DF 1.0pt;padding:3.0pt 0in 0in
                                    0in">
                                    <p class="MsoNormal"><b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span
style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">
                                        cisco-voip [<a
                                          moz-do-not-send="true"
                                          href="mailto:cisco-voip-bounces@puck.nether.net"
                                          target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
                                        <b>On Behalf Of </b>Lelio
                                        Fulgenzi<br>
                                        <b>Sent:</b> Wednesday, November
                                        13, 2013 11:13 AM<br>
                                        <b>To:</b> cisco-voip voyp list<br>
                                        <b>Subject:</b> [cisco-voip] how
                                        to control default load (for
                                        factory reset) for phones</span><span
                                        style="color:black"></span></p>
                                  </div>
                                </div>
                                <p class="MsoNormal"><span
                                    style="color:black"> </span></p>
                                <div>
                                  <p class="MsoNormal"
                                    style="margin-bottom:12.0pt"><span
style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
                                      From what I recall, the default
                                      load, i.e. SCCP vs SIP, is
                                      controlled by a file, which is, in
                                      turn, created/updated whenever a
                                      new firmware or device pack is
                                      installed on the server. Can
                                      anyone confirm this, or, help me
                                      understand how to manipulate these
                                      files?<br>
                                      <br>
                                      I want to make sure, going
                                      forward, that if I make changes to
                                      my system, if we have to reset a
                                      phone with factory reset steps,
                                      that it doesn't download SIP
                                      first, then SCCP, or download a
                                      higher version of SCCP only to
                                      have to downgrade.<br>
                                      <br>
                                      I've seen this happen on my
                                      cluster but have also heard about
                                      it on the list as well.<br>
                                      <br>
                                      Thanks!<br>
                                      <br>
                                      Lelio</span><span
                                      style="color:black"></span></p>
                                  <br>
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    </blockquote>
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