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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">In the newer firmware the phones use HTTP on port 6970 to transfer config / firmware etc from “TFTP” server.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Due to the size of some of the loads these days, and your slower links, much more efficient than poor old TFTP<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Definitely open that guy up and you should getter some better transport.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3A3A3A">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3A3A3A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3A3A3A">Tim.</span><span lang="EN-US" style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#F15A23"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Thursday, 23 January 2014 12:48 PM<br>
<b>To:</b> Jeremy Bresley<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] how to control default load (for factory reset) for phones<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">I can understand deleting the app on the phone without comparison, after all, you're probably using a factory reset to fix something
that's gone wrong, maybe even corrupt software. But not comparing the software identified in either the default load or phone configuration page seems very odd.<br>
<br>
I also noticed that the phone is trying to communicate to the TFTP server via TCP port 6970. We don't have that port open, so there are quite a few retries. I suspect that might be causing some of the delay. I'm gonna try opening it up and see if that fixes
things.<br>
<br>
Funny thing is, <a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_0_1/portlist801.pdf">
documentation </a>states that TCP port 6970 is used for inter server communications Centralized TFTP Server and Alternate TFTP server.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Jeremy Bresley" <<a href="mailto:brez@brezworks.com">brez@brezworks.com</a>><br>
<b>To: </b><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Sent: </b>Wednesday, 22 January, 2014 8:21:33 PM<br>
<b>Subject: </b>Re: [cisco-voip] how to control default load (for factory reset) for phones<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">I've seen this with 7945/7965s as well, on both CUCM and CME's. My understanding is that the termXX.default.loads file is downloaded on a factory reset or new phone, it installs
that version, then once it registers it downloads the firmware specified in the XML configuration file for the phone.<br>
<br>
I don't know of any workaround for this, as this seems to be the expected behavior. It does suck when you've got 20-30 phones on the far end of a single T1 that need to be upgraded and they have to download the files twice.<br>
<br>
You can use this behavior to your advantage if you have a bunch of old phones that require the bridge firmware, you use the bridge firmware for the termXX.default.loads and then have your normal load set as the default. We've done this several times on some
of our CMEs to keep from having to manually upgrade phones to get them to upgrade to the 9.3.X firmware we have as a standard.<br>
<br>
Jeremy "TheBrez" Bresley<br>
<a href="mailto:brez@brezworks.com" target="_blank">brez@brezworks.com</a><br>
<br>
On 1/22/2014 5:02 PM, Lelio Fulgenzi wrote:<o:p></o:p></span></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Reading the document (<a href="http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962trb.html" target="_blank">http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7942g/6_0/english/administration/guide/7962trb.html</a>),
it states the following. I can see wanting to delete the app, I can live with that. But why does it upgrade again if the load is the exact same? I'm guessing there is no comparison made?<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:<o:p></o:p></span></p>
<ul type="disc">
<li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Phone application—Erased (phone recovers by loading the term62.default.loads file or the term42.default.loads file, depending on the phone model)<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Lelio Fulgenzi"
<a href="mailto:lelio@uoguelph.ca" target="_blank"><lelio@uoguelph.ca></a><br>
<b>To: </b>"Brian Meade (brmeade)" <a href="mailto:brmeade@cisco.com" target="_blank">
<brmeade@cisco.com></a>, "cisco-voip voyp list" <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
<cisco-voip@puck.nether.net></a><br>
<b>Sent: </b>Wednesday, January 22, 2014 5:56:42 PM<br>
<b>Subject: </b>Re: [cisco-voip] how to control default load (for factory reset) for phones<o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">ok, back to the 7942/62...<br>
<br>
I'm working on a test system where I recently uploaded SCCP42.9-3-1SR2-1S, so I suspect that that action changed the term62.default.loads. When I compare the two files, aside from the binary information at the top, they are quite similar (see below). But for
some reason, when I perform a factory reset on a 7962, when it downloads the term62.default.loads file, it also downloads all the software again (the version it's already on), and then, once that's done, it downloads the files again! This is what I was hoping
to avoid. This whole process can take over 15 minutes (actually, I think a little longer).<br>
<br>
What gives? Is this the desired/expected behaviour?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">term62.default.loads<br>
<br>
#<br>
# This file contains a list of archive image files that will be requested by the<br>
# RELEASE load version 9-3-1ES13<br>
#<br>
#HARDWARE_COMP_1 5<br>
<br>
jar42sccp.9-3-1ES13.sbn<br>
cnu42.9-3-1ES13.sbn<br>
apps42.9-3-1ES13.sbn<br>
dsp42.9-3-1ES13.sbn <br>
cvm42sccp.9-3-1ES13.sbn <o:p></o:p></span></p>
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<hr size="2" width="100%" align="center">
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">SCCP42.9-3-1SR2-1S.loads<br>
#<br>
# This file contains a list of archive image files that will be requested by the<br>
# RELEASE load version 9-3-1ES13<br>
#<br>
#HARDWARE_COMP_1 5<br>
<br>
jar42sccp.9-3-1ES13.sbn<br>
cnu42.9-3-1ES13.sbn<br>
apps42.9-3-1ES13.sbn<br>
dsp42.9-3-1ES13.sbn <br>
cvm42sccp.9-3-1ES13.sbn <o:p></o:p></span></p>
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</span></div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian Meade (brmeade)"
<a href="mailto:brmeade@cisco.com" target="_blank"><brmeade@cisco.com></a><br>
<b>To: </b>"Lelio Fulgenzi" <a href="mailto:lelio@uoguelph.ca" target="_blank"><lelio@uoguelph.ca></a><br>
<b>Cc: </b>"cisco-voip voyp list" <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
<cisco-voip@puck.nether.net></a>, "Daniel Pagan" <a href="mailto:dpagan@fidelus.com" target="_blank">
<dpagan@fidelus.com></a><br>
<b>Sent: </b>Wednesday, January 22, 2014 4:13:33 PM<br>
<b>Subject: </b>RE: [cisco-voip] how to control default load (for factory reset) for phones<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">That is correct. The 7960s don’t ask for the termXX files after factory reset:</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><img border="0" width="815" height="228" id="_x0000_i1033" src="cid:image001.png@01CF1841.0E96F9F0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">They just use what’s in the config file or the XMLDefault in an auto-reg scenario.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span style="color:black"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Lelio Fulgenzi [<a href="mailto:lelio@uoguelph.ca" target="_blank">mailto:lelio@uoguelph.ca</a>]
<br>
<b>Sent:</b> Wednesday, January 22, 2014 12:32 PM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip voyp list; Daniel Pagan<br>
<b>Subject:</b> Re: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">I just wanted to come back 'round to this. I have a large number of 7940s and 7960s that I need to confirm this for, and there is no termXX.default.loads file
for them.<br>
<br>
I recalled having to use a TFTP client to get the XMLDefault.cnf.xml file, and it still exists in v7. The file does not exist on disk, only in memory, hence, needing a TFTP client. Taking a look at it, it shows:<br>
<br>
<snip></span><span style="color:black"><o:p></o:p></span></p>
<div style="margin-left:12.0pt">
<p class="MsoNormal" style="text-indent:-24.0pt"><span class="b"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<span class="m"><</span><span class="t">loadInformation7 model</span><span class="m">="</span><b>Cisco 7960</b><span class="m">"></span><span class="tx">P0030801SR02</span><span class="m"></</span><span class="t">loadInformation7</span><span class="m">></span></span><span style="color:black"><o:p></o:p></span></p>
</div>
<div style="margin-left:12.0pt">
<p class="MsoNormal" style="text-indent:-24.0pt"><span class="b"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span></span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<span class="m"><</span><span class="t">loadInformation8 model</span><span class="m">="</span><b>Cisco 7940</b><span class="m">"></span><span class="tx">P0030801SR02</span><span class="m"></</span><span class="t">loadInformation8</span><span class="m">></span>
</span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><snip><br>
<br>
I'm pretty sure this is the file that the 7940s and 7960s use to see what load to use upon factory reset.<br>
<br>
Can anyone confirm this?<br>
<br>
Lelio</span><span style="color:black"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr size="2" width="100%" align="center">
</span></div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>, "Daniel Pagan" <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>><br>
<b>Cc: </b>"cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, November 13, 2013 12:34:41 PM<br>
<b>Subject: </b>RE: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So just to update everyone. It does indeed load the termXX.default file first after a factory reset so that will contain whatever the last firmware uploaded
to the system was whether that was SCCP or SIP:</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><img border="0" width="834" height="186" id="Picture_x0020_1" src="cid:image002.jpg@01CF1841.0E96F9F0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Lelio Fulgenzi [<a href="mailto:lelio@uoguelph.ca" target="_blank">mailto:lelio@uoguelph.ca</a>]
<br>
<b>Sent:</b> Wednesday, November 13, 2013 12:26 PM<br>
<b>To:</b> Daniel Pagan<br>
<b>Cc:</b> cisco-voip voyp list; Brian Meade (brmeade)<br>
<b>Subject:</b> Re: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
Thanks for confirming my suspicions/experience Dan. And Thanks for confirming (?) that you can re-install the latest firmware to update those termXX-default files. I was not aware that this could be done.<br>
<br>
However, I'm not sure that it's necessary on each node, but only on the TFTP server(s) I believe.</span><span style="color:black"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Data Centre and Communications Facilities<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr size="2" width="100%" align="center">
</span></div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Daniel Pagan" <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>><br>
<b>To: </b>"Daniel Pagan" <<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>>, "Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>, "Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>Cc: </b>"cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, November 13, 2013 12:14:37 PM<br>
<b>Subject: </b>RE: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">If I’m following you correctly, then what I should add is that a customer experienced an issue similar to what you’re describing. Factory resetting an IP phone
would result in the phone receiving SIP firmware even though it was provisioned as an SCCP device in CUCM. To remedy this, I re-installed their current SCCP firmware on all cluster nodes to update the termXX.default files. Since the most recent firmware installed
was SCCP based, factory defaulted IP phones stopped installing SIP firmware and defaulted back to SCCP.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Hope this helps</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">- Dan</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Daniel Pagan<br>
<b>Sent:</b> Wednesday, November 13, 2013 12:05 PM<br>
<b>To:</b> Lelio Fulgenzi; Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Please correct me if I’m wrong, but I recall hearing the protocol selected for a default/factory reset device is determined by the latest phone firmware installed
in a CUCM cluster. From what I recall, the latest firmware installation will update the termXX.default.loads file, which in turn determines the default protocol to be used (sip vs sccp).</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">- Daniel</span><span style="color:black"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#595959"> </span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><span style="color:black"><o:p></o:p></span></p>
<div>
<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, November 13, 2013 11:53 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span style="color:black"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Thanks again Brian. Those steps make sense, and it's what I've used in the past. I'm going to go away and do those factory resets
as I mentioned and see if anything is up in my current configuration, i.e. a phone upgrading to SIP first then SCCP after a factory reset, or upgrading to a higher SCCP version first, then downgrading to the version in the device defaults page. I know this
may sound bizarre, but as I mentioned, I'm 99% sure it has happened.<br>
<br>
Are all phones supposed to download the SCCP version first because of the "shipped from factory" setting, or are some models different from others? Perhaps that's what I'm running into and it's something I won't be able to change?<br>
<br>
Lelio</span><span style="color:black"><o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Data Centre and Communications Facilities<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"> </span><span style="color:black"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">
<hr size="2" width="100%" align="center">
</span></div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
<b>Cc: </b>"cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, November 13, 2013 11:46:18 AM<br>
<b>Subject: </b>RE: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">So let’s walk through this process step by step. Let’s consider the phone is added in CallManager as a SIP Phone.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">1.</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Factory reset initiated which causes it to revert to SCCP firmware shipped from factory.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">2.</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Phone downloads SEP<MAC>.cnf.xml from its TFTP server received via DHCP which should have the SIP load name specified from the Device Defaults.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoListParagraph" style="text-indent:-18.0pt"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">3.</span><span style="font-size:7.0pt;color:#1F497D">
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Phone should then upgrade directly to that new SIP firmware.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">The main thing that usually go wrong here is that the phone might not be able to directly upgrade to that new firmware load from the load it was shipped with.
To do this, you need to upload the necessary interim firmware versions in CallManager. You can then manually set the “Phone Load Name” on the device config in CallManager to have it upgrade to the interim firmware. So keep the Device Default as the final
firmware you want the phone to go to and use the Phone Load Name individually on the phone to jump through interim firmwares. Onc that’s done, you can remove the manally set Phone Load Name from the phone’s configuration page in CUCM so that it will just
use the Device Defaults in the future.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> Lelio Fulgenzi [<a href="mailto:lelio@uoguelph.ca" target="_blank">mailto:lelio@uoguelph.ca</a>]
<br>
<b>Sent:</b> Wednesday, November 13, 2013 11:34 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
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Thanks Brian. I see that those are updated as you mention, but my concern is more about the factory reset behaviour.<br>
<br>
For example, starting point is firmware v9 SCCP installed, at that point if i factory reset a phone, it should bring up v9 SCCP.<br>
<br>
Let's say then, I install v9.5 SIP for testing. The process of installing that firmware updates the default file on the server that it uses in the event of a factory reset. I'm almost positive this happened to me. I don't think I can install software that is
already installed in order to update this file. And I'm not sure how modifying the device defaults page will help since it's stuck on SIP. I can see how updating the version would help for the existing protocol.<br>
<br>
I will spend some time with my phones and my existing cluster to see what happens when a factory reset is done on each phone.
<br>
<br>
But any other comments would be greatful.<br>
<br>
Lelio</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Data Centre and Communications Facilities<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Brian Meade (brmeade)" <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>, "cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, November 13, 2013 11:25:27 AM<br>
<b>Subject: </b>RE: [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">When a firmware or device pack is installed, the device defaults under Device->Device Settings->Device Defaults should update with the new load names for SIP
and/or the SCCP firmware. IF the phone is added in CallManager, whatever protocol it is set for will determine which phone load name (SCCP or SIP) is put in the phone’s SEP<MAC>.cnf.xml config file.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If the phone is not already added in CallManager and you’re using auto-registration, the file will use what the “Auto Registration Phone Protocol” (SCCP or
SIP) is set for under System->Enterprise Parameters.</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, November 13, 2013 11:13 AM<br>
<b>To:</b> cisco-voip voyp list<br>
<b>Subject:</b> [cisco-voip] how to control default load (for factory reset) for phones</span><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><br>
From what I recall, the default load, i.e. SCCP vs SIP, is controlled by a file, which is, in turn, created/updated whenever a new firmware or device pack is installed on the server. Can anyone confirm this, or, help me understand how to manipulate these files?<br>
<br>
I want to make sure, going forward, that if I make changes to my system, if we have to reset a phone with factory reset steps, that it doesn't download SIP first, then SCCP, or download a higher version of SCCP only to have to downgrade.<br>
<br>
I've seen this happen on my cluster but have also heard about it on the list as well.<br>
<br>
Thanks!<br>
<br>
Lelio</span><span style="color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"><o:p> </o:p></span></p>
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