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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple style='tab-interval:.5in'><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D'>While Mann is certainly asking a lot I don’t necessarily see the harm in the asking.<span style='mso-spacerun:yes'> </span>I personally doubt Mann will get a response down to the level of detail requested but you never know.<span style='mso-spacerun:yes'> </span>We are all here to share what we know and to benefit from the knowledge of others.<span style='mso-spacerun:yes'> </span>Let’s get along so that we can all get along.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-ascii-theme-font:minor-latin;mso-hansi-theme-font:minor-latin;mso-bidi-font-family:"Times New Roman";mso-bidi-theme-font:minor-bidi;color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><a name="_MailOriginal"><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'>From:</span></b></a><span style='mso-bookmark:_MailOriginal'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";mso-fareast-font-family:"Times New Roman"'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>0703Manjunath<br><b>Sent:</b> Tuesday, January 28, 2014 12:14 PM<br><b>To:</b> Buchanan, James<br><b>Cc:</b> cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> Re: [cisco-voip] ucce , script changes questionnare<o:p></o:p></span></span></p><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'><o:p> </o:p></span></p><div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>We all learn & share our individual skills for benefit of every other engineer who are seeking for help . ...<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>This forum is not meant for professional service .<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>adding buisiness tactics would be disappointing to most of us. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>expertised inputs to my request would be appreciated<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>Thanks<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'> <o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='mso-bookmark:_MailOriginal'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>On Mon, Jan 27, 2014 at 9:32 PM, Buchanan, James <</span><a href="mailto:jbuchanan@presidio.com" target="_blank"><span style='mso-bookmark:_MailOriginal'>jbuchanan@presidio.com</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'>> wrote:<o:p></o:p></span></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;mso-border-left-alt:solid #CCCCCC .75pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>I can give you some contact information. Do you need it?<br><br>UCCE is a serious product. Only someone who already has expertise should be doing anything with it because of the potential harm. The forum is a place where we help each other but it is not a place for free professional services. Others may disagree with me, and if they do, that's OK. That's just how I see it.<o:p></o:p></span></p><div><p class=MsoNormal style='mso-outline-level:1'><span style='mso-bookmark:_MailOriginal'><br>James Buchanan | Sr. Network Engineer<br>Presidio | </span><a href="http://www.presidio.com" target="_blank"><span style='mso-bookmark:_MailOriginal'>www.presidio.com</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'><br>12 Cadillac Drive Suite 130, Brentwood, TN 37027<br>D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | </span><a href="mailto:jbuchanan@presidio.com"><span style='mso-bookmark:_MailOriginal'>jbuchanan@presidio.com</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'><br><br><br><br>PRESIDIO<br>Practical thinking for a connected world.<br><br><br>Follow Us: </span><a href="http://www.twitter.com/presidio" target="_blank"><span style='mso-bookmark:_MailOriginal'>www.twitter.com/presidio</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'><br><br><br><br><br>________________________________________<br>From: cisco-voip [</span><a href="mailto:cisco-voip-bounces@puck.nether.net"><span style='mso-bookmark:_MailOriginal'>cisco-voip-bounces@puck.nether.net</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'>] on behalf of 0703Manjunath [</span><a href="mailto:winmanjunath@gmail.com"><span style='mso-bookmark:_MailOriginal'>winmanjunath@gmail.com</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'>]<o:p></o:p></span></p></div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>Sent: Monday, January 27, 2014 9:18 AM<br>To: cisco-voip (</span><a href="mailto:cisco-voip@puck.nether.net"><span style='mso-bookmark:_MailOriginal'>cisco-voip@puck.nether.net</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'>); Mike Wydra; </span><a href="mailto:nhaas@co.fresno.ca.us"><span style='mso-bookmark:_MailOriginal'>nhaas@co.fresno.ca.us</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'>; Jason Aarons; Matthew Saskin; </span><a href="mailto:avholloway%2Bcisco-voip@gmail.com"><span style='mso-bookmark:_MailOriginal'>avholloway+cisco-voip@gmail.com</span><span style='mso-bookmark:_MailOriginal'></span></a><span style='mso-bookmark:_MailOriginal'><br>Subject: Re: [cisco-voip] ucce , script changes questionnare<o:p></o:p></span></p><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='mso-bookmark:_MailOriginal'><br>looking for some scripting help, can anyone please input me here for the step to proceed.<br><br><br><br>Expected call flow change :<br><br>1 )Post after welcome prompt , customer want to keep a space for supervisor where they will post adhoc messages which would check for any outage messages for every call.<br><br>2) Verify the menu options selected by customer (for reporting purpose).Iam sure i can achieve it with IF node. I would like to know the formula/logic to be used to validate the choice.<br><br>3) Incase all agents busy on call after 30 sec of hold time , ICM should fetch wait time & announce it the caller.<br><br>3.1) While the ICM announces the wait time , there should be menu prompt played to the caller to place a call back request<br>ie:If you would like us to call you back in about <120> minutes, Press 1 Or to continue to stay<br>--<br><br> Cheers, Mann<br style='mso-special-character:line-break'><![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'><![endif]><o:p></o:p></span></p></div></div><div><div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'>This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.<o:p></o:p></span></p></div></div></blockquote></div><p class=MsoNormal><span style='mso-bookmark:_MailOriginal'><br><br clear=all><br>-- <br>Thanks & Regards<br> Manjunath</span><o:p></o:p></p></div></div></body></html>