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<body class='hmmessage'><div dir='ltr'><div>Mann,</div><div>This group can be very helpful if you run into a roadblock on a technical issue. For instance, you're trying to modify a config to achieve a specific result and it doesn't behave as expected. You would provide any relevant details and someone in the group may be able to assist.</div><div><br></div><div>Below, you laid out a set of tasks that need to be accomplished and asked the group how to proceed. If you need that much help, you would serve your company best by either getting training or finding a consultant. That is not an advertisement for professional services; it's good advice that may help keep you out of trouble.</div><div><br></div><div>-Pete</div><br><div><hr id="stopSpelling">Date: Tue, 28 Jan 2014 22:44:22 +0530<br>From: winmanjunath@gmail.com<br>To: jbuchanan@presidio.com<br>CC: cisco-voip@puck.nether.net<br>Subject: Re: [cisco-voip] ucce , script changes questionnare<br><br><div dir="ltr"><div>We all learn & share our individual skills for benefit of every other engineer who are seeking for help . ...</div><div> </div><div>This forum is not meant for professional service .</div><div> </div>
<div>adding buisiness tactics would be disappointing to most of us. </div><div> </div><div>expertised inputs to my request would be appreciated</div><div> </div><div>Thanks</div><div> </div></div><div class="ecxgmail_extra">
<br><br><div class="ecxgmail_quote">On Mon, Jan 27, 2014 at 9:32 PM, Buchanan, James <span dir="ltr"><<a href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>></span> wrote:<br><blockquote class="ecxgmail_quote" style="border-left:1px #ccc solid;padding-left:1ex;">
I can give you some contact information. Do you need it?<br>
<br>
UCCE is a serious product. Only someone who already has expertise should be doing anything with it because of the potential harm. The forum is a place where we help each other but it is not a place for free professional services. Others may disagree with me, and if they do, that's OK. That's just how I see it.<br>
<div class="ecxim"><br>
James Buchanan | Sr. Network Engineer<br>
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________________________________________<br>
From: cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] on behalf of 0703Manjunath [<a href="mailto:winmanjunath@gmail.com">winmanjunath@gmail.com</a>]<br>
</div>Sent: Monday, January 27, 2014 9:18 AM<br>
To: cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>); Mike Wydra; <a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>; Jason Aarons; Matthew Saskin; <a href="mailto:avholloway%2Bcisco-voip@gmail.com">avholloway+cisco-voip@gmail.com</a><br>
Subject: Re: [cisco-voip] ucce , script changes questionnare<br>
<div class="ecxHOEnZb"><div class="h5"><br>
looking for some scripting help, can anyone please input me here for the step to proceed.<br>
<br>
<br>
<br>
Expected call flow change :<br>
<br>
1 )Post after welcome prompt , customer want to keep a space for supervisor where they will post adhoc messages which would check for any outage messages for every call.<br>
<br>
2) Verify the menu options selected by customer (for reporting purpose).Iam sure i can achieve it with IF node. I would like to know the formula/logic to be used to validate the choice.<br>
<br>
3) Incase all agents busy on call after 30 sec of hold time , ICM should fetch wait time & announce it the caller.<br>
<br>
3.1) While the ICM announces the wait time , there should be menu prompt played to the caller to place a call back request<br>
ie:If you would like us to call you back in about <120> minutes, Press 1 Or to continue to stay<br>
--<br>
<br>
Cheers, Mann<br>
<br>
<br>
</div></div><div class="ecxHOEnZb"><div class="h5">This message w/attachments (message) is intended solely for the use of the intended recipient(s) and may contain information that is privileged, confidential or proprietary. If you are not an intended recipient, please notify the sender, and then please delete and destroy all copies and attachments. Please be advised that any review or dissemination of, or the taking of any action in reliance on, the information contained in or attached to this message is prohibited.<br>
</div></div></blockquote></div><br><br clear="all"><br>-- <br>Thanks & Regards<br> Manjunath<br>
</div>
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