<div dir="ltr">Sounds like a FW issue. Not having all the ports open necessary. Why would you need a VPN in the Office? I'm guessing because a FW is in the middle.<div><br></div><div>Scott</div><div><br></div></div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Feb 3, 2014 at 1:47 PM, Mark Pratt <span dir="ltr"><<a href="mailto:Mark.Pratt@wageworks.com" target="_blank">Mark.Pratt@wageworks.com</a>></span> wrote:<br>
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<p class="MsoNormal">We are running CUCM 7.1 and I.P. Communicator 8.6.2<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">When a user is remote and connected via VPN the IPC’s work correctly.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">When a user is in the office and connected directly to the network and has a VPN session running the IPC’s work correctly.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">When a user is in the office and connected directly to the network, but does not have a VPN session running, the IPC registers in CUCM, displays date and time correctly but does not display any line information or soft key settings.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We are testing using IPC for internal agents but don’t want to have to have them need to log into the VPN.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Does anyone have any suggestions on how we could fix this issue?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks<u></u><u></u></p>
<p class="MsoNormal">Mark<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif"">Mark Pratt
</span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif""><br>
</span><b><span style>Sr. Telecom Engineer</span></b><span style="font-size:8.5pt;font-family:"Verdana","sans-serif""><br>
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