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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This doesn’t sound like something possible from a Unity Connection side. Pretty cool scenario though. We can route next hop by ANI on the CUCM side though
so could potentially do it there with a translation pattern for each site. I’ll try that out on my lab box.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Thursday, February 06, 2014 2:38 PM<br>
<b>To:</b> Erick Wellnitz<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] unity connection zero out<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Sorry, I misread... You want to reach _your_ local operator when you zero out, not the local operator of the called party.<br>
<br>
Because it's the voice mail ports doing the transfer for you, you're right, it's a difficult thing to work out.<br>
<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Erick Wellnitz" <<a href="mailto:ewellnitzvoip@gmail.com">ewellnitzvoip@gmail.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>><br>
<b>Cc: </b>"cisco-voip" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>>, "Bill Talley" <<a href="mailto:btalley@gmail.com">btalley@gmail.com</a>><br>
<b>Sent: </b>Thursday, February 6, 2014 2:29:15 PM<br>
<b>Subject: </b>Re: [cisco-voip] unity connection zero out<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">It's a bit more convoluted than that. Plus, we have too many sites aross the different clusters to be able to make a tiered call handler scenario without it becoming an administratoive
headache - not to mention the users would complain about the number of button presses.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">User A is from Brussels and they reach the voicemail of User B in Paris. User A presses zero and transfers to the Brussels operator. User C is in London, gets the voicemail
of user B in Paris, presses zero and transfers to the London operator.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">This becomes a bit more 'interesting' as we add in callers on other clusters and PSTN callers.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">It's essentially ANI based routing in Unity. I'm hoping someone can pop on from Cisco and tell me that this idea is madness and leave it at that.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">On Thu, Feb 6, 2014 at 1:03 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">The zero out in Unity Connection is governed by "caller input" configurations on the user's mailbox. You can also configure it so
that they can modify this (or other caller input entries, e.g. 7 or 8 or 9, etc) themselves.<br>
<br>
We set up translations for each of our local operator destinations (using an easy to remember numbering system) and use these as the targets via bulk administration and templates. We also advertise those numbers because people want to reach remote operators
at times.<br>
<br>
The only one we didn't change is the HQ, people can enter 0 there and it will go to HQ switchboard (which is a speech enabled auto attendant).<br>
<br>
So, in a nutshell, yes, it's possible. If I understand what you're asking.<br>
<br>
Lelio<br>
<br>
<br>
<br>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
<a href="tel:519%E2%80%90824%E2%80%904120%20Ext%2056354" target="_blank">519<span style="font-family:"Cambria Math","serif"">‐</span>824<span style="font-family:"Cambria Math","serif"">‐</span>4120 Ext 56354</a><br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Erick Wellnitz" <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
<b>To: </b>"Bill Talley" <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>><br>
<b>Cc: </b>"cisco-voip" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Thursday, February 6, 2014 1:51:34 PM<br>
<b>Subject: </b>Re: [cisco-voip] unity connection zero out<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">I'm not sure it can be done either. UConn isn't a sophisticated call routing system and the CSS you can assign is baased on the called mailbox, call handler, etc. not the calling
party.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">I'm trying to head off a situation where management demands something that was told to them incorrectly.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">The only way I can think of doing it would be to send 0 back to CUCM to a CCX script to determine calling and called number and route it that way.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"> <o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-family:"Helvetica","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">On Thu, Feb 6, 2014 at 12:08 PM, Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>> wrote:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black">So you want the internal callers to dynamically route to their own<br>
local operator as opposed to the operator at the recipients site?<br>
Interesting question. I don't have an answer for that scenario but<br>
would be surprised if that's possible.<br>
<br>
<br>
Sent from an Apple iOS device with very tiny touchscreen input keys.<br>
Please excude my typtos.<br>
<br>
> On Feb 6, 2014, at 11:59 AM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>> wrote:<br>
><br>
> Okay....<br>
><br>
> I have someone telling me that they can make it so that I can zero out and reach my local operator in UConn.<br>
><br>
> Example:<br>
><br>
> We have 5 sites, each with a local operator. Someone from site 1 calls someone from site 3 and someone from site 5 also calls the same person from site 3.<br>
><br>
> Both the person from site 1 and site 5 should be able to press 0 and reach their local operator.<br>
><br>
> Now, I know I can make it so pressing 0 would go to the sirte 3 operator using PT/CSS. I'm skeptical that the scenario described can be achieved.<br>
><br>
> Am I missing something?<br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"><br>
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