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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">FYI,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I used to do this by using Call Handlers with Transfer rules.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">ie in the old days use the bulk admin tool to update all users with extensions between 2400 and 2499 to update Caller input of “0” to use a Call handler called
“Transfer to operator – site x”.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You should be able to add Call Handlers manually and test that they transfer, and then use the Bulk edit function in Unity Connection to export/ update users
by CSV.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Cheers<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Dana<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Erick Wellnitz<br>
<b>Sent:</b> Friday, 7 February 2014 6:28 AM<br>
<b>To:</b> Brian Meade (brmeade)<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] unity connection zero out<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal">That was another thought I had...very briefly. I shied away mostly because I have no means to test the scenario.<o:p></o:p></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><o:p> </o:p></p>
<div>
<p class="MsoNormal">On Thu, Feb 6, 2014 at 1:49 PM, Brian Meade (brmeade) <<a href="mailto:brmeade@cisco.com" target="_blank">brmeade@cisco.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">This doesn’t sound like something possible from a Unity Connection side. Pretty cool
scenario though. We can route next hop by ANI on the CUCM side though so could potentially do it there with a translation pattern for each site. I’ll try that out on my lab box.</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span lang="EN-US"><o:p></o:p></span></p>
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<div style="border:none;border-top:solid windowtext 1.0pt;padding:3.0pt 0cm 0cm 0cm;border-color:currentColor currentColor">
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Thursday, February 06, 2014 2:38 PM<br>
<b>To:</b> Erick Wellnitz<br>
<b>Cc:</b> cisco-voip<br>
<b>Subject:</b> Re: [cisco-voip] unity connection zero out</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US"> <o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"">Sorry, I misread... You want to reach _your_ local operator when you zero out, not the local operator of
the called party.<br>
<br>
Because it's the voice mail ports doing the transfer for you, you're right, it's a difficult thing to work out.<br>
<br>
</span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Cambria Math","serif"">‐</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"">824</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Cambria Math","serif"">‐</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"">
<hr size="2" width="100%" align="center">
</span></div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><b><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">From:
</span></b><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">"Erick Wellnitz" <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
<b>To: </b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>><br>
<b>Cc: </b>"cisco-voip" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>>, "Bill Talley" <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>><br>
<b>Sent: </b>Thursday, February 6, 2014 2:29:15 PM<br>
<b>Subject: </b>Re: [cisco-voip] unity connection zero out</span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">It's a bit more convoluted than that. Plus, we have too many sites aross the different clusters to be able to make
a tiered call handler scenario without it becoming an administratoive headache - not to mention the users would complain about the number of button presses.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">User A is from Brussels and they reach the voicemail of User B in Paris. User A presses zero and transfers to the
Brussels operator. User C is in London, gets the voicemail of user B in Paris, presses zero and transfers to the London operator.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">This becomes a bit more 'interesting' as we add in callers on other clusters and PSTN callers.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">It's essentially ANI based routing in Unity. I'm hoping someone can pop on from Cisco and tell me that this idea
is madness and leave it at that.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">On Thu, Feb 6, 2014 at 1:03 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>>
wrote:</span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"">The zero out in Unity Connection is governed by "caller input" configurations on the user's mailbox. You
can also configure it so that they can modify this (or other caller input entries, e.g. 7 or 8 or 9, etc) themselves.<br>
<br>
We set up translations for each of our local operator destinations (using an easy to remember numbering system) and use these as the targets via bulk administration and templates. We also advertise those numbers because people want to reach remote operators
at times.<br>
<br>
The only one we didn't change is the HQ, people can enter 0 there and it will go to HQ switchboard (which is a speech enabled auto attendant).<br>
<br>
So, in a nutshell, yes, it's possible. If I understand what you're asking.<br>
<br>
Lelio<br>
<br>
<br>
</span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
<a href="tel:519%E2%80%90824%E2%80%904120%20Ext%2056354" target="_blank">519<span style="font-family:"Cambria Math","serif"">‐</span>824<span style="font-family:"Cambria Math","serif"">‐</span>4120 Ext 56354</a><br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
<div class="MsoNormal" align="center" style="text-align:center"><span lang="EN-US" style="font-size:10.0pt;font-family:"Verdana","sans-serif"">
<hr size="2" width="100%" align="center">
</span></div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><b><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">From:
</span></b><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">"Erick Wellnitz" <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
<b>To: </b>"Bill Talley" <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>><br>
<b>Cc: </b>"cisco-voip" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Thursday, February 6, 2014 1:51:34 PM<br>
<b>Subject: </b>Re: [cisco-voip] unity connection zero out</span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">I'm not sure it can be done either. UConn isn't a sophisticated call routing system and the CSS you can assign is
baased on the called mailbox, call handler, etc. not the calling party.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">I'm trying to head off a situation where management demands something that was told to them incorrectly.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">The only way I can think of doing it would be to send 0 back to CUCM to a CCX script to determine calling and called
number and route it that way.</span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
</div>
</div>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="font-family:"Helvetica","sans-serif""> </span><span lang="EN-US"><o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">On Thu, Feb 6, 2014 at 12:08 PM, Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>>
wrote:</span><span lang="EN-US"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-family:"Helvetica","sans-serif"">So you want the internal callers to dynamically route to their own<br>
local operator as opposed to the operator at the recipients site?<br>
Interesting question. I don't have an answer for that scenario but<br>
would be surprised if that's possible.<br>
<br>
<br>
Sent from an Apple iOS device with very tiny touchscreen input keys.<br>
Please excude my typtos.<br>
<br>
> On Feb 6, 2014, at 11:59 AM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>> wrote:<br>
><br>
> Okay....<br>
><br>
> I have someone telling me that they can make it so that I can zero out and reach my local operator in UConn.<br>
><br>
> Example:<br>
><br>
> We have 5 sites, each with a local operator. Someone from site 1 calls someone from site 3 and someone from site 5 also calls the same person from site 3.<br>
><br>
> Both the person from site 1 and site 5 should be able to press 0 and reach their local operator.<br>
><br>
> Now, I know I can make it so pressing 0 would go to the sirte 3 operator using PT/CSS. I'm skeptical that the scenario described can be achieved.<br>
><br>
> Am I missing something?<br>
> _______________________________________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a></span><span lang="EN-US"><o:p></o:p></span></p>
</div>
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