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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Also are you using TCP or UDP?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I’ve had problems with 9971’s on CME and CUCM.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Have a look through phone status log on it’s web server.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Do you see CM initiated resets? I believe that is CM sending a reset as it believes it has lost touch with the phone.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I’ve had a few problems with this, and it’s quite painful to troubleshoot.<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">Tim</span><span lang="EN-US" style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#F15A23"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, 20 February 2014 5:56 AM<br>
<b>To:</b> Jason Aarons (AM); cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] 9951 Re-Registering Often<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Phone load is </span>
<span lang="EN-US">sip9951.9-3-4-24, CUCM 8.6.2.22900<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Access layer is wired.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Didn’t think about load, but should have. I will try that.<span style="color:#1F497D"><o:p></o:p></span></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#003366"><img width="225" height="105" id="Picture_x0020_1" src="cid:image001.jpg@01CF2E1A.35C58C00" alt="cid:image001.jpg@01C95158.4441E1B0"></span><span lang="EN-US" style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">1965 Greenspring Drive</span><span lang="EN-US" style="color:#1F497D"><br>
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span lang="EN-US" style="color:#1F497D"><br>
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
direct voice. 443.541.1518<br>
fax. 410.252.9284<br>
<br>
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<a href="http://www.facebook.com/#!/pages/Helion/252157915296"><span style="color:blue">Facebook</span></a> |
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<a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">
<span style="color:blue">Email Support</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Support Phone. 410.252.8830</span><span lang="EN-US" style="font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><img border="0" width="214" height="58" id="Picture_x0020_2" src="cid:image002.png@01CF2E1A.35C58C00"><o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Jason Aarons (AM) [<a href="mailto:jason.aarons@dimensiondata.com">mailto:jason.aarons@dimensiondata.com</a>]
<br>
<b>Sent:</b> Wednesday, February 19, 2014 1:51 PM<br>
<b>To:</b> Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: 9951 Re-Registering Often<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Have you tried another load? What load are your running, and to what? CME/CUCM?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Is access layer WiFi or wired? With SIP using Wireshark/ccm traces and phone’s console log can be of help, but in the past this was a load problem. You can run IP IOS SLA between sites over WAN
to confirm.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Wednesday, February 19, 2014 12:05 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] 9951 Re-Registering Often<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Here is the scenario:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">9951s are becoming un registered when we are on backup WAN Connectivity. Our normal WAN is MPLS, backup is DMVPN over the internet. The 9951s randomly unregister when the handset is picked up, when speaker phone is attempted
to be used, etc. The rest of the phones are 6945s and SCCP. We have 0 issues with call control, voice quality, etc, etc with the 6945s and when the 9951s are registered calls complete and sound fine but they often de-register and since we like to use these
for receptionists have issues with call flow.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Is there some sort of keep alive timer that affects these models that we should adjust? I’m fairly certain there must be but If anyone has heard of this specific type of scenario please let me know what the fix was.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial","sans-serif"">1965 Greenspring Drive</span><span lang="EN-US"><br>
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><span lang="EN-US"><br>
</span><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
direct voice. 443.541.1518<br>
fax. 410.252.9284<br>
<br>
<a href="http://twitter.com/heliontech"><span style="color:blue">Twitter</span></a> |
<a href="http://www.facebook.com/#!/pages/Helion/252157915296"><span style="color:blue">Facebook</span></a> |
<a href="http://www.heliontechnologies.com/"><span style="color:blue">Website</span></a> |
<a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">
<span style="color:blue">Email Support</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span lang="EN-US" style="font-size:9.0pt;font-family:"Arial","sans-serif"">Support Phone. 410.252.8830</span><span lang="EN-US" style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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