<div dir="ltr">I do this exclusively and I will tell you, fixed price projects are a terrible idea for the implementor. Contact center needs to be treated like a software project with all the requirements that go along with it. Proper scoping is key.</div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Feb 19, 2014 at 10:28 AM, Buchanan, James <span dir="ltr"><<a href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hello,<br>
<br>
I would categorize the call flows according to the features between Enhanced and Premium. If you imagine that premium leaves you open to email queues, database dipping, etc., then you'll want to charge more for that. I can't give you a figure for that because everyone's skillset is different. Since you are one man providing support, I would think you would charge less than a Cisco partner since your pool of resources is far less. Then, I would charge for each type of call flow. You're on the right track.<br>
<br>
Thanks,<br>
<br>
James<br>
<br>
James Buchanan | Sr. Network Engineer<br>
Presidio | <a href="http://www.presidio.com" target="_blank">www.presidio.com</a><br>
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________________________________________<br>
From: cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] on behalf of Ryan Burtch [<a href="mailto:rburtch3@gmail.com">rburtch3@gmail.com</a>]<br>
Sent: Wednesday, February 19, 2014 9:51 AM<br>
To: <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
Subject: [cisco-voip] UCCX Projects Cost Estimation - Labor Cost<br>
<div><div class="h5"><br>
All:<br>
<br>
I'm planning on doing some consulting on the UCCX side of the house and will be billing on a per project basis. Does anyone know a good way of billing my labor for the entire project? This won't be an hourly rate, but rather I will give them a bill for my services (Call-Flow scripting, Testing, Documentation, etc) and I need to know what a reasonable bill is? Should I charge based on how many call-flows there are, the complexity of the call-flows, etc?<br>
<br>
<br>
Hoping you can help.<br>
<br>
<br>
<br>
<br>
Sincerely,<br>
<br>
Ryan Burtch<br>
<br>
<br>
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