<div dir="ltr">Maybe the script is playing the prompt from another folder than the new one was uploaded to. <div>If the prompt is a parameter try changing it to new prompt or different prompt then back on the application settings page. </div>
</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Feb 20, 2014 at 12:58 AM, James Buchanan <span dir="ltr"><<a href="mailto:james.buchanan2@gmail.com" target="_blank">james.buchanan2@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">OK--here's a dumb question. Did you change the file name in your script?<br></div><div class="gmail_extra">
<br><br><div class="gmail_quote"><div><div class="h5">On Thu, Feb 20, 2014 at 8:50 AM, Ryan Burtch <span dir="ltr"><<a href="mailto:rburtch3@gmail.com" target="_blank">rburtch3@gmail.com</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div dir="ltr">We have a new wav file name. We have refreshed the Application in the admin page, but the it is still playing the old wav file.</div>
<div class="gmail_extra"><br clear="all"><div><div dir="ltr"><br><div><br>
</div><div><br></div><div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div></div>
<br><br><div class="gmail_quote">On Wed, Feb 19, 2014 at 4:27 PM, Buchanan, James <span dir="ltr"><<a href="mailto:jbuchanan@presidio.com" target="_blank">jbuchanan@presidio.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
Did the new file replace the old file (does it have the same name?)?<br>
<br>
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From: cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] on behalf of Tanner Ezell [<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>]<br>
Sent: Wednesday, February 19, 2014 3:20 PM<br>
To: Ryan Burtch<br>
Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Subject: Re: [cisco-voip] UCCX/IPIVR isn't playing a new wav file<br>
<div><br>
Is there a way to manually refresh the wav file that is being pulled?<br>
<br>
By hitting the refresh icon.<br>
<br>
</div><div>On Wed, Feb 19, 2014 at 1:50 PM, Ryan Burtch <<a href="mailto:rburtch3@gmail.com" target="_blank">rburtch3@gmail.com</a><mailto:<a href="mailto:rburtch3@gmail.com" target="_blank">rburtch3@gmail.com</a>>> wrote:<br>
I have added a new wav file in my CRS script and added it to the Media server on the IPIVR Admin page, but when I call the Toll-Free, the new wav file isn't playing. Its like the old wav is Cached or something. Is there a way to manually refresh the wav file that is being pulled?<br>
<br>
<br>
<br>
Sincerely,<br>
<br>
Ryan Burtch<br>
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