<div dir="ltr">All:<div><br></div><div>We got it. We had to upload the new AEF in script mgmt and it worked. I thought it would work by saving in the CRS editor, but that didn't update the wav file.</div></div><div class="gmail_extra">
<br clear="all"><div><div dir="ltr"><br><div><br></div><div><br></div><div>Sincerely,</div><div><br></div><div>Ryan Burtch</div></div></div>
<br><br><div class="gmail_quote">On Thu, Feb 20, 2014 at 10:39 AM, Haas, Neal <span dir="ltr"><<a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">A reboot to play the WAV file??????? Differently not required – unless the system is hung – but then there would be lots of other problems besides an orphaned
WAV file.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">What version are you on?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal" style="border:none;padding:0in"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Neal Haas<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>AbdusSaboor Khan<br>
<b>Sent:</b> Thursday, February 20, 2014 7:34 AM</span></p><div class=""><br>
<b>To:</b> Ryan Burtch<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] UCCX/IPIVR isn't playing a new wav file<u></u><u></u></div><p></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Hi Ryan, <u></u><u></u></p>
</div><div><div class="h5">
<p class="MsoNormal" style="margin-bottom:12.0pt">We had the same issue but in UCCE, in the last we need to reboot our server also associated GW, then it start playing the updated/new file.<u></u><u></u></p>
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<p class="MsoNormal">Regards,<br>
<br>
Abdul<u></u><u></u></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
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<p class="MsoNormal">On Wed, Feb 19, 2014 at 3:50 PM, Ryan Burtch <<a href="mailto:rburtch3@gmail.com" target="_blank">rburtch3@gmail.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">I have added a new wav file in my CRS script and added it to the Media server on the IPIVR Admin page, but when I call the Toll-Free, the new wav file isn't playing. Its like the old wav is Cached or something. Is there a way to manually
refresh the wav file that is being pulled?<br clear="all">
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Sincerely,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Ryan Burtch<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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