<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'>Thanks Brian. <br><br>I was wondering if there was a way to look for "pending" files. I ended up restarting the servers to see if that helps. Sledgehammer approach, I know, but it's a lab and I've got a few things to complete today. I have to do the upgrade test a couple of more times so I'll use this document if it happens again, or if the restart doesn't help.<br><br>There was no activity in syslog, i.e. no alerts, and no activity that network capture saw, so it's as if there were either no files to send or something other than the services that I mentioned I restarted had an issue.<br><br>Lelio<br><br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Brian Meade (brmeade)" <brmeade@cisco.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca>, "cisco-voip voyp list" <cisco-voip@puck.nether.net><br><b>Sent: </b>Friday, February 21, 2014 12:06:14 PM<br><b>Subject: </b>RE: [cisco-voip] problems getting CDRs to SFTP server (recently upgraded CUCM v9.1(2)SU1)<br><br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Lelio,</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’d suggest taking a look at https://supportforums.cisco.com/docs/DOC-14548#Troubleshoot_CDR_Files_not_being_transfered_to_billing_server</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You’ll want to make sure the files are showing up under the preserve folder. I’d also suggest collecting CDR Repository Manager traces.</span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks,</span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Brian</span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Friday, February 21, 2014 11:46 AM<br>
<b>To:</b> cisco-voip voyp list<br>
<b>Subject:</b> [cisco-voip] problems getting CDRs to SFTP server (recently upgraded CUCM v9.1(2)SU1)</span></p>
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I'm reviewing things in our recently upgraded CallManager v9.1(2)SU1 cluster. It looks like CDRs were cutting fine, but I had to change the time frame (from 1 day to 5 minutes) and now things are not working.<br>
<br>
I reset the key, I deleted and recreated the SFTP target, I restarted CDR Repository Manager and Agents.<br>
<br>
In a "util network capture <host>" I see the initial connection being made, and on the target host, I see an entry in "netstat", but still, no CDRs are being pushed out.<br>
<br>
I've made calls, CDR service parameters are set correctly, and like I said, CDRs were being pushed properly before.<br>
<br>
Any ideas?</span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1</span></p>
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