<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>I haven't had this issue.</div><div><br></div><div>There is a 3.2.0 version of console that fixed issue with line statuses for us fidelus provided. </div><div><br></div><div>Try a different PC? </div><div><br></div><div>If you log into ccm user with fidelus user does it take long time to login? Might have to give user end user role briefly. <br><br>Sent from my iPhone</div><div><br>On Feb 25, 2014, at 7:35 PM, "Casper, Steven" <<a href="mailto:SCASPER@mtb.com">SCASPER@mtb.com</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<p class="MsoNormal">Cisco - System version: 8.6.2.22900-9<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Calibri","sans-serif";color:black">Akkadian console - 3.1.3.25025<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Erick [<a href="mailto:erickbee@gmail.com">mailto:erickbee@gmail.com</a>]
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<b>Sent:</b> Tuesday, February 25, 2014 8:17 PM<br>
<b>To:</b> Casper, Steven<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Fidelus Attendant Console to Call Manager Issue<o:p></o:p></span></p>
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<p class="MsoNormal">What's the full version of call manager 8.6.2 and full version of fidelus? <o:p></o:p></p>
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Sent from my iPhone<o:p></o:p></p>
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On Feb 25, 2014, at 6:26 PM, "Casper, Steven" <<a href="mailto:SCASPER@mtb.com">SCASPER@mtb.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Having an issue with a recently installed Fidelus attendant console where it takes 20 minutes to authenticate to the Call Manager (8.6.2). We have worked with
TAC and Fidelus customer support on this all day to no avail. Network traces and Call Manager traces have been provided but Cisco and Fidelus have not found the issue.
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What is really strange is we have a Cert cluster running the same level of software and the console logs in with only a 2 minute delay which is supposed to be normal. Of course the user database is a lot smaller but still 20 minutes is forever!<br>
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Has anyone else experienced this or have any ideas where the issue may be?<br>
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Thanks<br>
Steve<o:p></o:p></span></p>
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