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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>Anthony et All,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif"'>So while doing the reactive debug the system is still using en_US as the language for the system generated prompts. Even though the set contact info step should have pointed it to play in Spanish<br><br>TAC Suggestion :<br><br>Use a SubFlow which points to the system generated prompts to use as es_MX so that the customers who want English as their preferred language do not get interrupted.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Has anyone tried this method?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'>:-:gm<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'>Grace Maximuangu<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'>Voice Solutions Engineer<o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'>Black Box Network Services<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'>Cell: 213.268.6342<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'><a href="mailto:grace.maximuangu@blackbox.com">grace.maximuangu@blackbox.com</a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:black'><a href="http://www.blackbox.com/">www.blackbox.com</a> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#17365D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><img border=0 width=236 height=48 id="Picture_x0020_1" src="cid:image002.jpg@01CF392D.C32F1CF0" alt="bbox logo.JPG"><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Anthony Holloway<br><b>Sent:</b> Wednesday, November 20, 2013 9:56 PM<br><b>To:</b> Cisco VoIP Group<br><b>Subject:</b> Re: [cisco-voip] Cisco UCCX System Prompt Multi Language Issues<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>This is more than likely a defect, in that the names of some files are mixed case, and unfortunately don't play, leaving you hearing English.</span><o:p></o:p></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>See this thread: <a href="https://supportforums.cisco.com/message/3620875" target="_blank">https://supportforums.cisco.com/message/3620875</a> for more details.<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I've had recent talks about this with Cisco and it seems like we'll have to wait until UCCX 10.x to see the naming convention fully fixed.<o:p></o:p></span></p></div></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Wed, Nov 20, 2013 at 11:55 PM, Anthony Holloway <<a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><p class=MsoNormal>This is more than likely a defect, in that the names of some files are mixed case, and unfortunately don't play, leaving you hearing English.<o:p></o:p></p><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>See this thread: <a href="https://supportforums.cisco.com/message/3620875" target="_blank">https://supportforums.cisco.com/message/3620875</a> for more details.<o:p></o:p></p></div><div><p class=MsoNormal><o:p> </o:p></p></div><div><p class=MsoNormal>I've had recent talks about this with Cisco and it seems like we'll have to wait until UCCX 10.x to see the naming convention fully fixed.<o:p></o:p></p></div></div><div><p class=MsoNormal><span style='color:#888888'><br clear=all><span class=hoenzb><o:p></o:p></span></span></p><div><p class=MsoNormal><span style='color:#888888'>Anthony Holloway</span><o:p></o:p></p></div><div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Wed, Nov 20, 2013 at 9:59 PM, Grace Maximuangu <<a href="mailto:Grace.Maximuangu@blackbox.com" target="_blank">Grace.Maximuangu@blackbox.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'>I have a Bilingual script running Spanish and English languages, the system is required to play Current date and Pricing and although the system was initially installed for EN_US, the customer wanted to add a second language option - ES_MX language.</span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'>We modified the script, by adding the Menu option and Set Contact Info step for Spanish branch.</span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'>All good, BUT Problem is after caller selects the menu option for Spanish, script plays spanish language until it gets to the System Prompt that is supposed to play back the Date of Today and Price for Today. It switches from Spanish to English, then goes back to Spanish and continues to play in Spanish.</span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'>TAC recommended a reboot of the CCX engine, because they thought that the system is not refreshing the script when it comes to that particular code.</span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'>Unfortunately that did not fix the issue.</span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'>I also looked at these two links below:</span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'><a href="https://supportforums.cisco.com/thread/2080962" target="_blank">https://supportforums.cisco.com/thread/2080962</a></span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'><a href="https://supportforums.cisco.com/docs/DOC-13933" target="_blank">https://supportforums.cisco.com/docs/DOC-13933</a></span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p style='margin:0in;margin-bottom:.0001pt;word-spacing:0px'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#333333'>Is this a system limitation, has anyone ran into this issue before, what was the fix?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt'>:-:gm</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt'>Grace Maximuangu</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt'>Voice Solutions Engineer</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>Black Box Network Services</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt'>Cell: <a href="tel:213.268.6342" target="_blank">213.268.6342</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt'><a href="mailto:grace.maximuangu@blackbox.com" target="_blank">grace.maximuangu@blackbox.com</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt'><a href="http://www.blackbox.com/" target="_blank">www.blackbox.com</a> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:#17365D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><img border=0 width=189 height=38 id="_x0000_i1025" src="cid:image003.jpg@01CF392D.C32F1CF0" alt="bbox logo.JPG"></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div class=MsoNormal align=center style='text-align:center'><hr size=3 width="100%" align=center></div><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>This email and any files transmitted with it are confidential and are intended for the sole use of the individual to whom they are addressed. Black Box Corporation reserves the right to scan all e-mail traffic for restricted content and to monitor all e-mail in general. If you are not the intended recipient or you have received this email in error, any use, dissemination or forwarding of this email is strictly prohibited. If you have received this email in error, please notify the sender by replying to this email.</span><o:p></o:p></p></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>