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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'>I have posted this same request for assistance in the Cisco IP Telephony Support Forum. So far, not hits<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>CUCM 9 and CUC 9. 4 IP Phones registered and all have mailboxes. I have a System Call Handler configured to answer calls coming from a CTI Route Point.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>I have been playing with a scenario trying to learn all the capabilities of the various call handlers.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>Im currently trying to allow the caller to transfer to a phone number that is registered in CUCM - but does NOT have a mailbox.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>My CUC Configuration<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> Call Handler Basics<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> Callers Hear -> My Personal Recording<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> During Greeting -> Allow Transfers to Numbers Not Associate with Users or Call Handlers<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> After Greeting -> Conversation -> Caller System Transfer<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> System Settings -> Restriction Tables<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> Default Transfer<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> I added a new entry and specifically entered the DN that I was trying to transfer to (123)<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> I unchecked the "blocked" for all entries<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> Call Management -> Call Routing -> Forwarded Routing Rules<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> Attempt Forward Routing Rule -> Send Call to -> Conversation -> Attempt Forward<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>From an IP Phone, I dial the CTI RP and get forwarded to the main / opening call handler. I traverse a couple of menu tree levels to get to my call handler where I am attempting to transfer back to CUCM. I hear my recorded personal greeting instructing me to enter my number. Whether I wait for the recording to end or whether I enter the digits during the greeting, the results are the same. The result is that nothing happens. No recorded message telling me that I cant be transferred to that number - nothing at all. The call just terminates.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>I started up Connection Remote Port Status monitor and I can watch the sequence of the call. When I enter the digits of the target phone (123), I see in the Remote Port Status Monitor that it sees and receives the DTMF digits, but then nothing happens. <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>I next tested by adding a test user in CUC with the same DN of 123. As soon as I did that, I repeated the attempted call and when I dialed "123", I get the recorded message "Wait while I transfer that call" and then the call completes successfully.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>This is my home lab so I can make any changes that you suggest with no user implications.<o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'> <o:p></o:p></span></p><p class=MsoNormal style='background:white'><span lang=EN style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#333333'>Jeff<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>------------------------------------------------------------------------------------</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dr. Jeffrey T. Girard (Jeff), PhD</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Colonel, United States Army (Retired)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Senior Network Engineer / VoIP Engineer - WireMeHappy.com</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>reply to: <a href="mailto:jeffrey.girard@wiremehappy.com"><span style='color:blue'>jeffrey.girard@wiremehappy.com</span></a></span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>(607)835-0406 (home office)</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>(845)764-1661 (mobile)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>(607)835-0458 (fax)</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>