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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#44546A'>Thanks, but I had already checked that<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#44546A'>As it turns out, a complete power of/restart of both my CUCM and the CUC cleared the problem<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>------------------------------------------------------------------------------------</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Dr. Jeffrey T. Girard (Jeff), PhD</span><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Colonel, United States Army (Retired)<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>Senior Network Engineer / VoIP Engineer - WireMeHappy.com</span><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>reply to: <a href="mailto:jeffrey.girard@wiremehappy.com">jeffrey.girard@wiremehappy.com</a></span><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>(607)835-0406 (home office)</span><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>(845)764-1661 (mobile)<o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#1F497D'>(607)835-0458 (fax)</span><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-family:"Arial","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Angel Roberto Castaneda<br><b>Sent:</b> Sunday, March 09, 2014 1:43 PM<br><b>To:</b> Cisco VoIP<br><b>Subject:</b> Re: [cisco-voip] Unity Connection transferring calls to CUCM<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Check your voicemail ports calling search space. Is the partition where the 4 IP phones reside listed there?<o:p></o:p></p></div><div><p class=MsoNormal><br clear=all><o:p></o:p></p><div><div><p class=MsoNormal><b><span style='font-family:"Verdana","sans-serif"'>Angel Roberto Castaneda</span></b><o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Fri, Mar 7, 2014 at 10:52 AM, Jeffrey Girard <<a href="mailto:jeffrey.girard@girardinc.com" target="_blank">jeffrey.girard@girardinc.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif"'>I have posted this same request for assistance in the Cisco IP Telephony Support Forum. So far, not hits</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>CUCM 9 and CUC 9. 4 IP Phones registered and all have mailboxes. I have a System Call Handler configured to answer calls coming from a CTI Route Point.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>I have been playing with a scenario trying to learn all the capabilities of the various call handlers.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>Im currently trying to allow the caller to transfer to a phone number that is registered in CUCM - but does NOT have a mailbox.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>My CUC Configuration</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> Call Handler Basics</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> Callers Hear -> My Personal Recording</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> During Greeting -> Allow Transfers to Numbers Not Associate with Users or Call Handlers</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> After Greeting -> Conversation -> Caller System Transfer</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> System Settings -> Restriction Tables</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> Default Transfer</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> I added a new entry and specifically entered the DN that I was trying to transfer to (123)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> I unchecked the "blocked" for all entries</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> Call Management -> Call Routing -> Forwarded Routing Rules</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> Attempt Forward Routing Rule -> Send Call to -> Conversation -> Attempt Forward</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>From an IP Phone, I dial the CTI RP and get forwarded to the main / opening call handler. I traverse a couple of menu tree levels to get to my call handler where I am attempting to transfer back to CUCM. I hear my recorded personal greeting instructing me to enter my number. Whether I wait for the recording to end or whether I enter the digits during the greeting, the results are the same. The result is that nothing happens. No recorded message telling me that I cant be transferred to that number - nothing at all. The call just terminates.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>I started up Connection Remote Port Status monitor and I can watch the sequence of the call. When I enter the digits of the target phone (123), I see in the Remote Port Status Monitor that it sees and receives the DTMF digits, but then nothing happens. </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>I next tested by adding a test user in CUC with the same DN of 123. As soon as I did that, I repeated the attempted call and when I dialed "123", I get the recorded message "Wait while I transfer that call" and then the call completes successfully.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>This is my home lab so I can make any changes that you suggest with no user implications.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;background:white'><span lang=EN style='font-family:"Arial","sans-serif";color:#333333'>Jeff</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";color:#1F497D'>------------------------------------------------------------------------------------</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";color:#1F497D'>Dr. Jeffrey T. Girard (Jeff), PhD</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";color:#1F497D'>Colonel, United States Army (Retired)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";color:#1F497D'>Senior Network Engineer / VoIP Engineer - WireMeHappy.com</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";color:#1F497D'>reply to: <a href="mailto:jeffrey.girard@wiremehappy.com" target="_blank">jeffrey.girard@wiremehappy.com</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";color:#1F497D'><a href="tel:%28607%29835-0406" target="_blank">(607)835-0406</a> (home office)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";color:#1F497D'><a href="tel:%28845%29764-1661" target="_blank">(845)764-1661</a> (mobile)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-family:"Arial","sans-serif";color:#1F497D'><a href="tel:%28607%29835-0458" target="_blank">(607)835-0458</a> (fax)</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div><p class=MsoNormal style='margin-bottom:12.0pt'><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>