<div dir="ltr">Apparently it is still supported... I've not deployed CUPC since JFW was released<div><br></div><div><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/deployment/9_1_1/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91_chapter_01100.html#CUP0_TP_C9AA5C6A_00" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/im_presence/deployment/9_1_1/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91/CUP0_BK_D5B4C107_00_deployment-guide-for-imp-91_chapter_01100.html#CUP0_TP_C9AA5C6A_00</a><br>
</div><div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Sat, Mar 15, 2014 at 11:52 AM, Ted Nugent <span dir="ltr"><<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Is the a reason you're using CUPC as opposed to Jabber? I'm not sure CUPC is support on CUCM and IM&P 9.x?<div>
If you were to use Jabber here is the JFW guide</div><div><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_6/InstallConfig/JABW_BK_CDFE9752_00_installation-and-configuration/JABW_BK_CDFE9752_00_installation-and-configuration_chapter_010.html" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/9_6/InstallConfig/JABW_BK_CDFE9752_00_installation-and-configuration/JABW_BK_CDFE9752_00_installation-and-configuration_chapter_010.html</a><br>
</div><div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote"><div><div class="h5">On Fri, Mar 14, 2014 at 6:11 PM, Jeffrey Girard <span dir="ltr"><<a href="mailto:jeffrey.girard@girardinc.com" target="_blank">jeffrey.girard@girardinc.com</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5"><div lang="EN-US" link="#0563C1" vlink="#954F72"><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Home Lab – learning Presence<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">CUCM 9<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">CUPS 9 (not 8.6 as virtually all of the help and discussion forums, documents, etc are for)<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">CUPC 8.6 (3 copies running on 3 different laptops)<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">4 users configured in CUCM for Presence capabilities<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">No LDAP integration<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Current status:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Presence indicators for phones works fine, no issues<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">3 users can log into their CUPC clients and Presence information from their own associated deskphone displays correctly (ie if User 1 takes his deskphone offhook, the CUPC for User 1 shows as “On the Phone”<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Users can place phone calls with each other by typing the DN in the “Search for name or number” field<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">I have two different issues that I have not been able to solve all day – they may be related to each other.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">The first issue: I am unable to go into deskphone mode. Although the checkbox is visible – it appears to be greyed out and clicking in it does nothing.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">The second issue: I am unable to start a chat session. I highlite a contact (that I manually entered), right click, and select chat. I get an error message that says “Failed to start conversation. Invalid parameter”<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">I have scoured the Cisco site for docs and most of them pertain to CUPS 8.6 and not 9. There is a difference in that v9 does not have the Application -> IP Phone Messenger selection.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">My current configs:<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">CUCM<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""> 4 application users – CUPS-AXL (with Stand CCM SuperUsers permissions), CUPS-Deskphone, CUPS-CTIGW, and CUPS-PhoneMSG (all with Standard CTI Allow control of all devices).<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""> 3 end users – From top to bottom, all users have passwords and digest credentials. Under Service Settings, all users have the “Enable user for Unified CM IM and Presence” checked. This is the replacement for the assigning license capabilities from version 8.6. Also under Service Settings, all users have a UC Service Profile assigned. The UC Service Profile has two UC service settings – a Presence and IM Profile and a CTI Profile. Under Device Information – all user have been associated to two different devices (their hardphone and the CUPC client). Under the Directory Number Association portion – each user has their own primary line selected from the drop down box. Under the Permissions Information section - each user has Standard CCM End Users and Standard CTI Enabled permissions.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""> Devices – each user has a 7960 hard phone and a CUPC. For each device (both types) at the Device Level -> Owner User ID, Protocol Specific Information -> BLF Presence Group, SUBSCRIBE CSS are all set. Under the line for each device (both types) – Allow control of device from CTI is checked, in the Associated Devices window is the MAC and UPC<name> of the devices, Under Users Associated with Line is the correct user<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""> Under System –> Application Server, the CUP server is configured.<u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:12.0pt;font-family:"Arial","sans-serif""> Under System -> Licensing, all users and devices are licensed. There is no Capabilities Assignment in version 9<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">CUPS<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""> Under Diagnostics -> System Troubleshooter -> all green except for the things not configured, LDAP, 3<sup>rd</sup> party, etc<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""> User Management -> End User -> are licensed for IM and Presence and have Microsoft RCC enabled. They also show 2 devices<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""> Under Application – this is where its different from v8 to v9.<u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:12.0pt;font-family:"Arial","sans-serif""> Application -> Legacy Clients -> Settings. I have set the TFTP server IP to the CUCM<u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:12.0pt;font-family:"Arial","sans-serif""> Application -> Legacy Clients -> CCMCIP Profile. I created a new profile, set the Primary and Secondary CCMCIP Host to be the IP Address of the CUCM Publisher. For Server Certification Verfication, I selected Any Certificate from the drop down. I assigned this profile to all 4 of my users.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""> Application -> Microsoft RCC settings. Application status = on. For Application Username and password, I have tried using CUPS-Deskphone and CUPS-CTIGW with their appropriate passwords. There is not difference in using either one of them. CUCM address is address of my Pub. I assigned this Microsoft RCC service to all 4 of my users.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">So, as I said, I have been working on this all day today burning my fingers and my mouse up on Google. To no avail.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Any ideas anyone?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif""><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial","sans-serif"">Jeff <u></u><u></u></span></p>
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