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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Ok,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Thanks for the pointer Steven, I have now kind of got this working on the Idle URL, but after the phone request the idle URL the phone is stuck in the following
state until I go off hook. The Cancel softkey button doesn’t seem to do anything<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><img width="146" height="103" id="Picture_x0020_1" src="cid:image002.png@01CF4375.4DDDCD50"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">It has requested the Init:CallHistory as the call history is cleared.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#BCBEC0"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Stephen Welsh [mailto:stephen.welsh@unifiedfx.com]
<br>
<b>Sent:</b> 19 March 2014 10:40<br>
<b>To:</b> Matthew Collins<br>
<b>Cc:</b> cisco-voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> Re: [cisco-voip] Disabling placed call history on 7841's<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi Matt, <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Just tested on our 7841 (sip78xx.10-1-1-9) by sending Init:CallHistory using PhoneView and it worked fine.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Error 4 is usually an authentication Error, if you are pushing (HTTP POST) the CiscoIPPhoneExecute object to the phone I suspect their is something wrong with the Authentication URL or an ITL issue?<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">The CiscoIPPhoneError section here details the error codes:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/all_models/xsi/9_1_1/CUIP_BK_P82B3B16_00_phones-services-application-development-notes/CUIP_BK_P82B3B16_00_phones-services-application-development-notes_chapter_011.html#CUIP_RF_C22B2EF6_00">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/all_models/xsi/9_1_1/CUIP_BK_P82B3B16_00_phones-services-application-development-notes/CUIP_BK_P82B3B16_00_phones-services-application-development-notes_chapter_011.html#CUIP_RF_C22B2EF6_00</a><o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Assuming you will be hosting that XML file on a web server and pointing the Idle URL to it I would expect it to work fine as authentication does not apply to that scenario.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black">Kind Regards.<br>
</span><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";color:#0F61C8"><br>
</span><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black">Stephen Welsh<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Helvetica","sans-serif";color:black"><br>
<img border="0" width="100" height="16" id="_x0031_6EFC390-0E73-4C1C-B876-25588671B46E" src="cid:image003.png@01CF4375.4DDDCD50"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:13.5pt;font-family:"Helvetica","sans-serif";color:black;background:white"><br>
<br>
</span><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif";color:black"><o:p></o:p></span></p>
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<p class="MsoNormal">On 19 Mar 2014, at 10:20, Matthew Collins <<a href="mailto:mcollins@block.co.uk">mcollins@block.co.uk</a>> wrote:<o:p></o:p></p>
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<br>
<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Hi All,</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I have a requirement to disable the call history on a selected amount of 7841 handsets.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">To start with the call history has now been moved under the services button and not the directory’s button.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I know I can disable the logged calls under the line settings and this stops all received and missed calls appearing in the call history but the placed call
still appear..</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I know I can put a dummy URL in the service URL on the specific phone to stop user getting to the call history on the phone but the user can still access the
call history using the up button. This will also disable all other services.</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I did have a XML file that worked on the 79XX series phone that cleared down the call history, I used to out the URL in the idle timeout and the phone would
clear down the call history whenever the idle timers expired</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><CiscoIPPhoneExecute></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><ExecuteItem URL="Init:CallHistory" /></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"></CiscoIPPhoneExecute></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">But this doesn’t seem to work on the newer sip models. As I get a “xml error 4 parse error” returned. When I browse to the webpage I get the following returned
so think the XML is right (for a 79XX phone)</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue"><?xml version="1.0"?></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><a href="http://10.1.13.12/clear_phone.xml"><span style="color:purple"><</span><span style="color:#990000">CiscoIPPhoneExecute</span><span style="color:purple">></span></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><<span style="color:#990000">ExecuteItem</span><span class="apple-converted-space"> </span><span style="color:#990000">URL</span>="<b>Init:CallHistory</b>"/><o:p></o:p></span></p>
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<p class="MsoNormal"><span class="block"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue"></</span></span><span class="block"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#990000">CiscoIPPhoneExecute</span></span><span class="block"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:blue">></span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Regards</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Matthew Collins</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:gray">Collaboration Principal Consultant</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#BCBEC0"> </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#BCBEC0">ǀ</span><span style="font-size:14.0pt;font-family:"HelveticaNeue LT 45 Light","sans-serif";color:#BCBEC0"> </span><span style="font-size:14.0pt;font-family:"HelveticaNeue LT 45 Light","sans-serif";color:#E98300">BLOCK</span><span style="font-size:14.0pt;font-family:"HelveticaNeue LT 45 Light","sans-serif";color:#BCBEC0"> </span><span style="font-size:14.0pt;font-family:"Arial","sans-serif";color:#BCBEC0">ǀ</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#7F7F7F">Cisco Global EMEAR Partner of the Year 2013</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#00B0B9">Visit our dedicated Healthcare site at<span class="apple-converted-space"> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.block.co.uk/health">www.block.co.uk/health</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.75pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:gray">D +44 (0) 203 0053032</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.75pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:gray">F +44 (0) 844 9671642</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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<p class="MsoNormal" style="line-height:12.75pt"><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:gray">W <span class="apple-converted-space"> </span></span><span style="font-size:8.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><a href="http://www.block.co.uk/">www.block.co.uk</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p></o:p></span></p>
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