<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'>That's fantastic.<br><br>Thanks so much.<br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Ryan LaFountain (rlafount)" <rlafount@cisco.com><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>cisco-voip@puck.nether.net, "Andrew Grech" <agrech88@gmail.com><br><b>Sent: </b>Friday, March 21, 2014 1:16:53 PM<br><b>Subject: </b>Re: [cisco-voip] CCX 9.0 Upload File<br><br>
Hi Lelio,
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<div>That’s one of the advantages of using the Repository. If you use the Upload Document step to place the doc in the Repository it is replicated across to the other node automatically and is contained within DRS backups for B&R. </div>
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<div>Thank you, <br>
<br>
Ryan LaFountain<br>
Unified Contact Center<br>
Cisco Services<br>
Direct: +1 919 392 9898<br>
Hours: M - F 9:00am - 5:00pm Eastern Time<br>
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<div>On Mar 21, 2014, at 1:04 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>> wrote:</div>
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We're currently using an SQL database to store open/closed details but have been considering using an XML file instead.<br>
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We have an HA configuration right now. Are files like this shared/updated automatically via replication or does that have to be written into the script?<br>
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Lelio<br>
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<div><span></span>---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519‐824‐4120 Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>
www.uoguelph.ca/ccs<br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<span></span><br>
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<b>From: </b>"Ryan LaFountain (rlafount)" <<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>><br>
<b>To: </b>"Andrew Grech" <<a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>><br>
<b>Cc: </b><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Sent: </b>Friday, March 21, 2014 12:09:45 PM<br>
<b>Subject: </b>Re: [cisco-voip] CCX 9.0 Upload File<br>
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Hi Andrew,
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<div>I wouldn’t use the /opt/cisco/uccx/Customer directory even though the readme tells you to :) </div>
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<div>I would save XML files as documents to the Document Repository using the Upload Document step after calling the Authenticate User step and read the document from the Repository. This is much more resilient and easier to use IMO. </div>
<div><br>
<div>Thank you, <br>
<br>
Ryan LaFountain<br>
Unified Contact Center<br>
Cisco Services<br>
Direct: +1 919 392 9898<br>
Hours: M - F 9:00am - 5:00pm Eastern Time<br>
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<div>On Mar 21, 2014, at 10:24 AM, Andrew Grech <<a href="mailto:agrech88@gmail.com" target="_blank">agrech88@gmail.com</a>> wrote:</div>
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<p dir="ltr">Hi I'm trying use the emergency script from <a href="https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html" target="_blank">
https://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_02/design/guide/script_repository_902.zip.html</a></p>
<p dir="ltr">I don't understand "and they should be place in customer location of UCCX". From googling and debugging today I'm assuming this has something to do with the method "System.getProperty(“uccx.customer.dir”)" and /opt/cisco/uccx/Customer.</p>
<p dir="ltr">Where is /opt/cisco/uccx/Customer located? Is this directory separate to the documents management in UCCX? Do I initially have to SFTP these files directly to the server?</p>
<p dir="ltr">Thanks</p>
<p dir="ltr">Andrew</p>
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