<p dir="ltr">Leslie,<br>
If you pull the call manager traces and pull out the "Recording(" instance for the failed call.</p>
<p dir="ltr">Do you see any bib allocation error or any other errors from the recording feature ?</p>
<div class="gmail_quote">On Mar 27, 2014 7:31 PM, "Leslie Meade" <<a href="mailto:Leslie.Meade@lvs1.com">Leslie.Meade@lvs1.com</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Every line has a recording profile on it. If I select the speed dial it will select the primary line.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">If I make a call from the primary line it records that call. It’s only speed dial that’s not functional.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<table border="0" cellspacing="0" cellpadding="0" width="336" style="width:3.5in">
<tbody>
<tr>
<td width="205" style="width:153.75pt;padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.5pt;font-family:"Arial","sans-serif";color:#34b233">Leslie Meade</span></b><span style="color:#1f497d"> <u></u><u></u></span></p>
</td>
<td width="131" rowspan="2" valign="top" style="width:98.25pt;padding:0in 0in 0in 0in">
</td>
</tr>
<tr>
<td style="padding:0in 0in 0in 0in"></td>
</tr>
</tbody>
</table>
<p class="MsoNormal"><span style="font-size:7.0pt;font-family:"Arial","sans-serif";color:#666666;letter-spacing:1.5pt">..................................................................</span><span style="font-family:"Arial","sans-serif";color:#1f497d">
</span><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#666666"><br>
Mobile:<a href="tel:778.228.4339" value="+17782284339" target="_blank">778.228.4339</a></span></b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#666666"> |
<b>Main:</b> </span><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#595959"><a href="tel:604.676.5239" value="+16046765239" target="_blank">604.676.5239</a></span></b><span style="font-family:"Arial","sans-serif";color:#1f497d"><br>
</span><b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#666666">Email:</span></b><span style="font-size:7.5pt;font-family:"Arial","sans-serif";color:#666666">
<a href="mailto:leslie.meade@lvs1.com" target="_blank">leslie.meade@lvs1.com</a></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Pavan K [mailto:<a href="mailto:pav.ccie@gmail.com" target="_blank">pav.ccie@gmail.com</a>]
<br>
<b>Sent:</b> Thursday, March 27, 2014 5:29 PM<br>
<b>To:</b> Erick<br>
<b>Cc:</b> Leslie Meade; cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] Recording Proiles<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p>Leslie,<br>
When the speed dial is depressed, which line is being used to make the call ?<br>
Perhaps that line does not have a. Recording profile. What happens when you dial the same number manually on the same line ?<u></u><u></u></p>
<p>I am reasonably sure that speed dials do not have anything to do with recording profiles.<u></u><u></u></p>
<div>
<p class="MsoNormal">On Mar 27, 2014 7:18 PM, "Erick" <<a href="mailto:erickbee@gmail.com" target="_blank">erickbee@gmail.com</a>> wrote:<u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile. <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><br>
Sent from my iPhone<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
On Mar 27, 2014, at 5:33 PM, Leslie Meade <<a href="mailto:Leslie.Meade@lvs1.com" target="_blank">Leslie.Meade@lvs1.com</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<div>
<p class="MsoNormal">I have a client that is using the 88XX model of phone with KEM’s. They also have a recording profile configured and working with no issues.<u></u><u></u></p>
<p class="MsoNormal">However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see
and packets hitting it.<u></u><u></u></p>
<p class="MsoNormal">Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the
speed dial is selected. I have not checked on the server as of yet.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">If we span the recording the call gets recorded.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Leslie<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
</blockquote>
<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<div>
<p class="MsoNormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
</div>
</blockquote>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><u></u><u></u></p>
</div>
</div>
</div>
</blockquote></div>