<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Is there only one line (dn) on the phone or multiple? If multiple maybe the speed dial is using a line without a recording profile. </div><div><br></div><div>I don't have a 88xx handy but will try from a speed dial on a 99xx if I get a chance tomorrow. </div><div><br>Sent from my iPhone</div><div><br>On Mar 27, 2014, at 5:33 PM, Leslie Meade <<a href="mailto:Leslie.Meade@lvs1.com">Leslie.Meade@lvs1.com</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<p class="MsoNormal">I have a client that is using the 88XX model of phone with KEM’s. They also have a recording profile configured and working with no issues.<o:p></o:p></p>
<p class="MsoNormal">However when there is a speed dial configured(either on the device or the KEM) the call is not being recorded. When we place a packet capture on the Nice software we do not see and packets hitting it.<o:p></o:p></p>
<p class="MsoNormal">Use a line and we see traffic being sent to the server. Now is it due to we can not a recording profile on a speed dial that is causing this ? or the BIB is not firing up when the speed dial is selected. I have not checked on the server
as of yet.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">If we span the recording the call gets recorded.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Leslie<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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