<div dir="ltr"><div><div>Hello,<br><br>Perhaps Dennis was too nice, or perhaps he feared that he would look like he was drumming up professional services for WWT. It doesn't matter, because he was trying to offer some good advice. As engineers, system administrators, etc., we all like to feel like we are up to whatever challenge is before us. However, we need to balance our desire to do whatever is put in front of us with taking on unacceptable risk. Based on the original email, I think there is a level of unacceptable risk here. Cisco customers deserve and ought to demand better expertise. <br>
<br>We have seen several people on this post trying to build professional services organizations without the tools necessary to do so. That is not fair to those of us who have spent years building up businesses, and it is not fair to customers who deserve to be served by organizations with the expertise to serve them well.<br>
<br></div>Feel free to disagree, but some of us may see you in the remediation later.<br><br></div>James<br></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Mar 28, 2014 at 5:27 PM, 0703Manjunath <span dir="ltr"><<a href="mailto:winmanjunath@gmail.com" target="_blank">winmanjunath@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">As par my past support exp ;<div>i need to start upgrade with Router=>logger followed by PG's (vru,Agent). Then</div>
<div>++ CUCM , CVP</div><div>++Finally , CTI srv, CTI os , AWDB</div><div><br></div>
<div>As par my understanding, this is the high level plan . But , yes there are several minute areas to be taken care.</div><div><br></div><div>Any thoughts would be appreciated.</div></div><div class="gmail_extra"><br><br>
<div class="gmail_quote">On Fri, Mar 28, 2014 at 8:10 PM, Heim, Dennis <span dir="ltr"><<a href="mailto:Dennis.Heim@wwt.com" target="_blank">Dennis.Heim@wwt.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div link="#0563C1" vlink="#954F72" lang="EN-US"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Considering you have UC+UCCE, you will probably want to enlist the help of a Cisco partner that is certified for CUCM and UCCE. Lots of things can go wrong during upgrades.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Calibri","sans-serif"">Dennis Heim | Solution Architect (Collaboration)</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif"">World Wide Technology, Inc. | <a href="tel:314-212-1814" value="+13142121814" target="_blank">314-212-1814</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif""><u></u> <u></u></span></p>
<p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#00007f">PS Engineering: </span></i></b><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#00007f"> Innovate & Ignite.</span></i><span style="font-size:13.5pt;font-family:"Calibri","sans-serif""><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></b></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>0703Manjunath<br>
<b>Sent:</b> Friday, March 28, 2014 8:20 AM<br><b>To:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> [cisco-voip] Upgrade from 8.0(x) to 9.X<u></u><u></u></span></p>
<div><div><p class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal">how do i need to plan for upgrade ??<u></u><u></u></p><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Started looking into srnd for upgrade . Should i start with agent-PG first ?? after i have backup's of registry & databases.<br clear="all">
<u></u><u></u></p><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Are there any unknown issues with this upgrade.<span class="HOEnZb"><font color="#888888"><u></u><u></u></font></span></p></div>
<span class="HOEnZb"><font color="#888888"><p class="MsoNormal">-- <br>Thanks <u></u><u></u></p></font></span></div><span class="HOEnZb"><font color="#888888">
</font></span></div></div></div></div></div></blockquote></div><span class="HOEnZb"><font color="#888888"><br><br clear="all"><div><br></div>-- <br>Thanks & Regards<br> Manjunath<br>
</font></span></div>
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