<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:12pt">Unfortunately we do not have a CUBE, the calls are delivered from our carrier via SIP to our SBC and then over a direct SIP trunk to CUCM6.<br>I just dont understand why the call shows as Unknown Number and yet the caller number is shown at the bottom of the screen (see attached photo)<br><div><span>Here are some of the SIP traces from RTMT (I have anonymised the data a bit)<br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,Sans-Serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,Sans-Serif; background-color: transparent; font-style: normal;"><span>03/31/2014
11:46:55.114 CCM|//SIP/SIPUdp/wait_UdpDataInd: Incoming SIP UDP message size 868 from 10.133.201.81:[5060]:<br>INVITE sip:44****404900@10.168.8.76 SIP/2.0<br>Via: SIP/2.0/UDP 10.133.201.81:5060;branch=z9hG4bKac1195424339<br>Max-Forwards: 10<br>From: <sip:+44****266000@bnsplc.com;user=phone>;tag=1c1195243906<br>To: "**** *404900" <sip:44****404900@*********><br>Call-ID: 11951844583132014104653@10.133.201.81<br>CSeq: 1 INVITE<br>Contact: <sip:+44****266000@10.133.201.81:5060><br>Supported: 100rel,timer<br>Allow: ACK,BYE,CANCEL,INFO,INVITE,OPTIONS,PRACK,REFER,NOTIFY,UPDATE<br>Session-Expires: 900;refresher=uac<br>Min-SE: 60<br>User-Agent: Mediant 4000/v.6.60A.265.010<br>Accept: application/media_control+xml,application/sdp,multipart/mixed<br>Content-Type: application/sdp<br>Content-Length: 201<br><br>v=0<br>o=BroadWorks 1195087044 1195087027 IN IP4 10.133.201.81<br>s=-<br>c=IN IP4 10.133.201.81<br>t=0 0<br>m=audio 21860 RTP/AVP 8
101<br>a=rtpmap:8 PCMA/8000<br>a=rtpmap:101 telephone-event/8000<br>a=fmtp:101 0-15<br><br>03/31/2014 11:46:55.170 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.133.201.81:[5060]:<br>SIP/2.0 180 Ringing<br>Date: Mon, 31 Mar 2014 10:46:55 GMT<br>Allow: INVITE, OPTIONS, INFO, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, PUBLISH<br>From: <sip:+44****266000@bnsplc.com;user=phone>;tag=1c1195243906<br>Allow-Events: presence<br>Remote-Party-ID: <sip:49900@10.168.8.76>;party=called;screen=yes;privacy=off<br>Content-Length: 0<br>To: "**** *404900" <sip:44****404900@*************>;tag=a4b020a1-c203-404a-ab13-da4aee5de9d8-56767054<br>Contact: <sip:44****404900@10.168.8.76:5060><br>Call-ID: 11951844583132014104653@10.133.201.81<br>Via: SIP/2.0/UDP 10.133.201.81:5060;branch=z9hG4bKac1228556740<br>CSeq: 2 INVITE<br></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family:
HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,Sans-Serif; background-color: transparent; font-style: normal;"><br><span></span></div><div style="color: rgb(0, 0, 0); font-size: 16px; font-family: HelveticaNeue,Helvetica Neue,Helvetica,Arial,Lucida Grande,Sans-Serif; background-color: transparent; font-style: normal;"><span>03/31/2014 11:46:55.623 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.133.201.81:[5060]:<br>SIP/2.0 200 OK<br>Date: Mon, 31 Mar 2014 10:46:55 GMT<br>From: <sip:+44****266000@bnsplc.com;user=phone>;tag=1c1195243906<br>Content-Length: 0<br>To: "**** *404900" <sip:44****404900@**********><br>Call-ID: 11951844583132014104653@10.133.201.81<br>Via: SIP/2.0/UDP 10.133.201.81:5060;branch=z9hG4bKac1228556740<br>CSeq: 2 CANCEL<br><br></span></div><div style="display: block;" class="yahoo_quoted"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;
font-size: 12pt;"> <div style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif; font-size: 12pt;"> <div dir="ltr"> <font face="Arial" size="2"> On Monday, 31 March 2014, 13:31, "Zoltan.Kelemen@Emerson.com" <Zoltan.Kelemen@Emerson.com> wrote:<br> </font> </div> <div class="y_msg_container"><div id="yiv8284624590"><style>#yiv8284624590 #yiv8284624590 --
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<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;">Hi Damian,</span></div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;">A SIP debug on your CUBE can clarify which fields you are getting and then you could use voice class sip-profile to modify some sip headers on your CUBE to
fix it.</span></div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;">This assuming you have a CUBE controlled by you between the CUCM cluster and the provider.
</span></div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;">Lacking that you could pull the SIP traces from the CUCM cluster and have your provider send the appropriate fields.</span></div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;"> </span></div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;">Regards,</span></div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;"> </span></div>
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<div class="yiv8284624590MsoNormal"><b><span style="font-size:11.0pt;">Zoltan Kelemen</span></b><b><span style="font-size:10.0pt;"><br clear="none">
</span></b><span style="font-size:10.0pt;">Global Communications and Information Security
<br clear="none">
Implementation Engineering<br clear="none">
w: +40 374 132356 | m: +40 757 039093</span><span style="font-size:11.0pt;"></span></div>
</div>
<div class="yiv8284624590MsoNormal"><span style="font-size:11.0pt;"> </span></div>
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<div class="yiv8284624590MsoNormal"><b><span style="font-size:10.0pt;">From:</span></b><span style="font-size:10.0pt;"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Damian Turburville<br clear="none">
<b>Sent:</b> Monday, March 31, 2014 2:15 PM<br clear="none">
<b>To:</b> cisco-voip@puck.nether.net<br clear="none">
<b>Subject:</b> [cisco-voip] Incoming CLI Unknown but shows up at bottom of display</span></div>
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<div class="yiv8284624590MsoNormal"> </div>
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<div class="yiv8284624590MsoNormal" style="background:white;"><span style="">Hi,<br clear="none">
Bit of a weird one here. Recently transferred PSTN services to a SIP carrier, so incoming calls are now coming through a SIP trunk from an SBC. Incoming calls are showing up as "Unknown Number" but at the bottom of the display, just above the softkeys it shows
the correct CLI. Any ideas?<br clear="none">
CUCM 6.1<br clear="none">
7942 Phone<br clear="none">
<br clear="none">
<br clear="none">
Damian</span></div>
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<div class="yiv8284624590MsoNormal" style="background:white;"><span style=""> </span></div>
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