<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:12pt"><div id="yiv5805612629"><div><div style="background-color: rgb(255, 255, 255); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;"><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12pt;">Hi,</div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12pt;"><br></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent;
font-style: normal;" class="yui_3_13_0_1_1396453064188_14300">This below issue is BUG and it could be resolved once the Cluster reboot is done for all the nodes.</div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><br></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300">BUG ID <b style="font-family: Calibri, sans-serif; font-size: 15px;">CSCum85086</b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica
Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><br></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><b>Description : </b><u style="font-weight: normal;">Outbound call failing through the Route Group / Route List, with the cause code (41), to RouteListControl because all devices are busy/stopped</u><span style="font-weight: normal;">.</span><br></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue,
'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight: normal;"><br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight: normal;">Yes in the SDL traces you will find the error.</span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent;
font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight: normal;"><br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="background-color: transparent;" class="yui_3_13_0_1_1396453064188_14300"><span><span><font face="Calibri, sans-serif"><span style="font-size: 15px;">|RouteListCdrc::terminateCall - Sending CcRejInd, with the cause code (41), to RouteListControl because all devices are busy/stopped.</span></font><br></span></span></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight:
normal;"><br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight: normal;"><b>Cause : </b>It may arise at time of provisioning service, where the changes are not updated and stuck in the database.<br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight:
normal;"><br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;">Workaround :</span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;"><br></span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;">From OS administration </span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color:
transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;"><br></span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;">run the utils service list on all the nodes to check which all service are running.</span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;"><br></span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font
face="Calibri, sans-serif"><span style="font-size: 15px;">then run the utils system restart starting from PUB and then SUB.</span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;"><br></span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;">Make sure you have the backup for safety purpose.</span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size:
15px;"><br></span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;">Trust I tried out doing the ISDN Busy out channel command to find the Bad B-channel but it wasn't a Bad B-channel.</span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;"><br></span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;"><br></span></font></div><div
id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><br></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;">Kind Regards,</span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><font face="Calibri, sans-serif"><span style="font-size: 15px;">Raaj.</span></font></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;"
class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight: normal;"><br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight: normal;"><br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight:
normal;"><br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><b style="font-family: Calibri, sans-serif; font-size: 15px;"><span style="font-weight: normal;"><br></span></b></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><br></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent;
font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><br></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><br></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><br></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><br></div><div
id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><br></div><div id="yiv5805612629yui_3_13_0_1_1396453064188_10332" style="color: rgb(0, 0, 0); font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 16px; background-color: transparent; font-style: normal;" class="yui_3_13_0_1_1396453064188_14300"><span style="font-family: monospace; font-size: 13px;">Message-ID: <</span><a ymailto="mailto:vx04xjc1vrvu3kn3ed2cc1qe.1396399061194@email.android.com" href="mailto:vx04xjc1vrvu3kn3ed2cc1qe.1396399061194@email.android.com" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size:
13px;">vx04xjc1vrvu3kn3ed2cc1qe.1396399061194@email.android.com</a><span style="font-family: monospace; font-size: 13px;">></span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Content-Type: text/plain; charset="Windows-1252"</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">James,</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Whats "sh isdn q931 status" showing?.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Do a "show isdn status" this will show which channels are open and which ones are out of service. If you have some channels up and
its mission critical you can always busy out the "bad" channels effectivily making a customized fractional pri</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">And yes do engage the vendor at this point. A shut no shut on the isdn interface would not hurt at this point either.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Regards</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Mehtab Shinwari | CCNP RS/V</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Senior Support Engineer</span><br
style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">-------- Original message --------</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">From: "Hefin James [ahj]" <</span><a ymailto="mailto:ahj@aber.ac.uk" href="mailto:ahj@aber.ac.uk" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">ahj@aber.ac.uk</a><span style="font-family: monospace; font-size: 13px;">></span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Date:</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">To: </span><a
ymailto="mailto:cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">cisco-voip@puck.nether.net</a><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Subject: [cisco-voip] Requested circuit/channel not available</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Hi,</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Started to get this issue this morning with one of our MGCP gateways.</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size:
13px;">Incoming calls are working correctly on an ISDN30, but outgoing calls are being denied, and re-routed via a backup route.</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Outgoing calls are hitting the gateway, but is getting a ?Requested circuit/channel not available? See trace below.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">I?ve tried to change the channel selection order, but still the same.</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">I?ve checked everything that I can think of, and I?m beginning to think that this is a Telco issue, but thought that I?d ask the group to see if there is anything else to check before I take it up with BT.</span><br style="font-family: monospace;
font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Thanks,</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Hefin</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Apr 1 21:07:54.602: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0004</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Sending Complete</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Bearer Capability i = 0x8090A3</span><br style="font-family: monospace; font-size:
13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Standard = CCITT</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Transfer Capability = Speech</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Transfer Mode = Circuit</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Transfer Rate = 64 kbit/s</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Channel ID i =
0xA9839F</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Exclusive, Channel 31</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Calling Party Number i = 0x0081, '2456'</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Plan:Unknown, Type:Unknown</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Called Party Number i = 0x80, '622456'</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7
Plan:Unknown, Type:Unknown</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Apr 1 21:07:54.682: ISDN Se0/0/0:15 Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8004</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Cause i = 0x82AC - Requested circuit/channel not available</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">------------------------------</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family:
monospace; font-size: 13px;">Message: 13</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Date: Wed, 2 Apr 2014 06:08:18 +0000</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">From: "Hefin James [ahj]" <</span><a ymailto="mailto:ahj@aber.ac.uk" href="mailto:ahj@aber.ac.uk" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">ahj@aber.ac.uk</a><span style="font-family: monospace; font-size: 13px;">></span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">To: "</span><a ymailto="mailto:cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">cisco-voip@puck.nether.net</a><span
style="font-family: monospace; font-size: 13px;">" <</span><a ymailto="mailto:cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">cisco-voip@puck.nether.net</a><span style="font-family: monospace; font-size: 13px;">></span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Subject: Re: [cisco-voip] Requested circuit/channel not available</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Message-ID: <</span><a ymailto="mailto:CBD0BE7FB1306F489E0B3739A256A57007EB4309@EXMB1.pau.local" href="mailto:CBD0BE7FB1306F489E0B3739A256A57007EB4309@EXMB1.pau.local" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size:
13px;">CBD0BE7FB1306F489E0B3739A256A57007EB4309@EXMB1.pau.local</a><span style="font-family: monospace; font-size: 13px;">></span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Content-Type: text/plain; charset="Windows-1252"</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">I've got 2 isdn cards in the gateway, and before things get busy this morning, I'm going to swap connections to see if the fault follows the connection, or stay with the PRI card.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Details of the current output shown below.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span
style="font-family: monospace; font-size: 13px;">show isdn status</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may not apply</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">ISDN Serial0/0/0:15 interface</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> dsl 0, interface ISDN Switchtype = primary-net5</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> L2 Protocol = Q.921 0x0000 L3 Protocol(s) = CCM MANAGER 0x0003</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size:
13px;"> Layer 1 Status:</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> ACTIVE</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> Layer 2 Status:</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> Layer 3 Status:</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> 0 Active Layer 3 Call(s)</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">
Active dsl 0 CCBs = 0</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> The Free Channel Mask: 0xFFFF7FFF</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> Number of L2 Discards = 0, L2 Session ID = 16</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">show isdn service</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">%Q.931 is backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may not apply</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">ISDN Se0/0/0:15, Channel [1-31]</span><br
style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> Configured Isdn Interface (dsl) 0</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> Channel State (0=Idle 1=Proposed 2=Busy 3=Reserved 4=Restart 5=Maint_Pend)</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> Channel : 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> State : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> Service State (0=Inservice 1=Maint 2=Outofservice 8=MaintPend 9=OOSPend)</span><br
style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> Channel : 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;"> State : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Thanks,</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Hefin</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">________________________________________</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size:
13px;">From: Mehtab Shinwari [</span><a ymailto="mailto:mshinwari@fidelus.com" href="mailto:mshinwari@fidelus.com" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">mshinwari@fidelus.com</a><span style="font-family: monospace; font-size: 13px;">]</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Sent: 02 April 2014 01:41</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">To: Hefin James [ahj]; </span><a ymailto="mailto:cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">cisco-voip@puck.nether.net</a><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Subject: RE: [cisco-voip]
Requested circuit/channel not available</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">James,</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Whats "sh isdn q931 status" showing?.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Do a "show isdn status" this will show which channels are open and which ones are out of service. If you have some channels up and its mission critical you can always busy out the "bad" channels effectivily making a customized fractional pri</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family:
monospace; font-size: 13px;">And yes do engage the vendor at this point. A shut no shut on the isdn interface would not hurt at this point either.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Regards</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Mehtab Shinwari | CCNP RS/V</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Senior Support Engineer</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace;
font-size: 13px;">-------- Original message --------</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">From: "Hefin James [ahj]" <</span><a ymailto="mailto:ahj@aber.ac.uk" href="mailto:ahj@aber.ac.uk" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">ahj@aber.ac.uk</a><span style="font-family: monospace; font-size: 13px;">></span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Date:</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">To: </span><a ymailto="mailto:cisco-voip@puck.nether.net" href="mailto:cisco-voip@puck.nether.net" style="background-color: rgb(255, 255, 255); color: rgb(25, 106, 212); font-family: monospace; font-size: 13px;">cisco-voip@puck.nether.net</a><br style="font-family:
monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Subject: [cisco-voip] Requested circuit/channel not available</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Hi,</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Started to get this issue this morning with one of our MGCP gateways.</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Incoming calls are working correctly on an ISDN30, but outgoing calls are being denied, and re-routed via a backup route.</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Outgoing
calls are hitting the gateway, but is getting a ?Requested circuit/channel not available? See trace below.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">I?ve tried to change the channel selection order, but still the same.</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">I?ve checked everything that I can think of, and I?m beginning to think that this is a Telco issue, but thought that I?d ask the group to see if there is anything else to check before I take it up with BT.</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">Thanks,</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size:
13px;">Hefin</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Apr 1 21:07:54.602: ISDN Se0/0/0:15 Q931: TX -> SETUP pd = 8 callref = 0x0004</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Sending Complete</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Bearer Capability i = 0x8090A3</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Standard = CCITT</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace;
font-size: 13px;">2014-04-01 22:07:55 local3/7 Transfer Capability = Speech</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Transfer Mode = Circuit</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Transfer Rate = 64 kbit/s</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Channel ID i = 0xA9839F</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Exclusive, Channel 31</span><br style="font-family: monospace;
font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Calling Party Number i = 0x0081, '2456'</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Plan:Unknown, Type:Unknown</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Called Party Number i = 0x80, '622456'</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Plan:Unknown, Type:Unknown</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Apr 1 21:07:54.682: ISDN Se0/0/0:15
Q931: RX <- RELEASE_COMP pd = 8 callref = 0x8004</span><br style="font-family: monospace; font-size: 13px;"><span style="font-family: monospace; font-size: 13px;">2014-04-01 22:07:55 local3/7 Cause i = 0x82AC - Requested circuit/channel not available</span><br style="font-family: monospace; font-size: 13px;"><br style="font-family: monospace; font-size: 13px;"></div></div></div></div></div></body></html>